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BMW of West Chester

West Chester, PA

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Employees
Reviews
Vehicles
4.8
2,973 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,973 reviews

July 13, 2023

Did great job on my 1996 840 ci not everyone can work on this car More

by rmillermidbelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

BMW of West Chester responded

We are pleased to be able to assist you in continuing to enjoy all your 840ci has to offer. Many thanks for choosing BMW of West Chester!

July 13, 2023

Service is too expensive $400 for two filter and an oil change is too much. More

by pauldewan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Jul 14, 2023 -

BMW of West Chester responded

As consumers ourselves we understand the desire to contain the cost of repairs and maintenance. Please watch for our service and parts special offers on our website as well as by email and postal mail. Delivering value for you is always our goal here at BMW of West Chester!

July 13, 2023

I have been doing business at this location for 15 years. Bill Cosenza and Jay Miller are the two reasons I stay there. They are excellent. More

by JOEOBRX
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Cosenza
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Jul 14, 2023 -

BMW of West Chester responded

Thank you for your wonderful recognition of Bill and Jay. It is always a team effort here at BMW of West Chester!

July 11, 2023

As usual everything goes well and staff are helpful coordinated friendly courteous and kind and obedient. More

by MJLAND66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the friendly and courteous and friendly performance of our service team. Many thanks for choosing BMW of West Chester!

July 10, 2023

All work done and an extra look was taken for some problems for my X3 And my wife’s 540 was the same. We will be back More

by Wball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the performance of our service team on your X3 and 540. Thank you for choosing BMW of West Chester!

July 10, 2023

It's a great place with great and talented people. Always ready to help. Always available to answer questions. More

by barbara2673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn Coombs
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Jul 11, 2023 -

BMW of West Chester responded

Thank you for your kind recognition of the helpfulness our talented service team. Many thanks for choosing BMW of West Chester!

July 10, 2023

Love the car. It’s everything. Wish the mats that I pre ordered were there when I picked up my car. More

by Rmdozier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Madden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Ashman
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Jul 11, 2023 -

BMW of West Chester responded

We regret any inconvenience. We will notify you as soon as they arrive. Many thanks for choosing BMW of West Chester!

July 10, 2023

I have been an Otto's customer for many years and that should speak for itself. Always good. More

by ppierce3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Keenan
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Jul 11, 2023 -

BMW of West Chester responded

Thank you for continuing to be a valued member of the BMW of West Chester family!

July 10, 2023

The entire experiene of shopping for a vehicle and purchasing my M440 was efficient and effective. Scott took the time to understand what I was looking for, answer questions and help out even after p More

by benpastro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Keenan
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Jul 11, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the efficient and knowledgeable purchase experience delivered by Scott. Many thanks from all of us here at BMW of West Chester!

July 10, 2023

This the second purchase and as usual Lauren was great. Except this time, the car will be mostly driven by my daughter, as a first time driver. Lauren was exceptional with engaging her in the process and More

by Bernard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Pierce/ Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2023 -

BMW of West Chester responded

Thank you for your wonderful compliments for the assistance delivered by Lauren and her engagement with your daughter to ensure the best vehicle fit for her. Enjoy the summer driving season and many thanks from all of us here at BMW of West Chester!

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