BMW of West Chester

Frank Adinolfi has been my service advisor for many years. He is personable and knowledgeable with many years of experience. years. He is personable and knowledgeable with many years of experience. More

Dealership was friendly; not pushy. They were very responsive to questions and proactive in completing paperwork before I arrived to take delivery. Experience was smooth. They were very responsive to questions and proactive in completing paperwork before I arrived to take delivery. Experience was smooth. More

Aweful experience. Dropped car off on Friday morning, 10 hrs later they called and said they wouldn’t be able to ge to me until Monday despite my pre scheduling service Dropped car off on Friday morning, 10 hrs later they called and said they wouldn’t be able to ge to me until Monday despite my pre scheduling service. No follow up from manager or advisor. Didn’t seem to care that I was a long term service client. Will never return. Shame on them More

Very thorough car inspection - appreciate the quickness with which all the services were completed. Thank you with which all the services were completed. Thank you More

I have been a customer of Otto’s BMW since 1992. I have purchased eleven (11) vehicles from this dealership. I was experiencing a problem with my BMW. I needed immediate service on my car but appoi I have purchased eleven (11) vehicles from this dealership. I was experiencing a problem with my BMW. I needed immediate service on my car but appointments with a loaner vehicle were booked out for more than a month. I contacted Chris Clayton and he arranged an appointment for me with service adviser Bill Cosenza. The repairs on my vehicle were extensive, but I knew when I picked up my vehicle the job would be done right. In this present world, people never say “job well done”. Chris Clayton and Bill Cosenza are a credit this organization. These exceptional individuals are exactly why I’d rather drive thirty miles to West Chester than deal with a local dealership in Delaware. More

Great service! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! More

Dan and the Team were great. Thank you all very much. Glad I meant Dan! Thank you all very much. Glad I meant Dan! More

All very professional and customer friendly. This is the sixth vehicle I have purchased from BMW of West Chester and have had nothing but pleasant experiences. The service department is A #1!!! This is the sixth vehicle I have purchased from BMW of West Chester and have had nothing but pleasant experiences. The service department is A #1!!! More

I came into Otto's to pick up my 2022 430i from the service department and while wandering around the new car showroom, I noticed Robert was at his desk. Since he was available, I started asking some q service department and while wandering around the new car showroom, I noticed Robert was at his desk. Since he was available, I started asking some questions and despite the fact that I had no intention of buying a new car, I took a liking to Robert immediately. I ended up purchasing a brand new 2024 Competition M 4series convertible which would likely not have happened if not for my chance encounter with Robert. I had a request that was unavailable for my new car, but when I picked up the car, Robert had that request already installed, a great surprise. Robert is a quality individual who would be an asset to any employer. More

Excellent service focus on the customer. They are looking to find the car that you want. They are looking to find the car that you want. More