BMW of West Chester

I usually do not write reviews, but felt I had to after this experience. We have bought and/or leased vehicles from West Chester BMW over the years and although they were good experiences, I must say leasi this experience. We have bought and/or leased vehicles from West Chester BMW over the years and although they were good experiences, I must say leasing our 2025X7 from Scott Gately was off the chart super great! We often hear about complaints and problems, but but not very often the opposite side of the coin. In this case I felt necessary to commend Scott for his professionalism, his enthusiastic attitude for his profession and his knowledge of the product. He took time and did not pressure us in any way, which is a pleasant experience in purchasing a vehicle. He covered all the features and options this car offers. He also took the extra effort and followed up with us after delivery to make sure everything was OK, and if we had any questions. I would definitely recommend visiting Scott if you are in the market for a nice vehicle. I guarantee you won’t be disappointed!! More

Caroline kept us updated and was very helpful. BMW service performed complete checkup. Overall excellent service. BMW service performed complete checkup. Overall excellent service. More

Scott made my purchase effortless. I have had great sales and service experience at BMW of West Chester. I have had great sales and service experience at BMW of West Chester. More

Amazing service all the way around. Highly recommended dealer unlike the experience I had at my local dealer. I am so happy someone recommended for me to go to Otto's! Highly recommended dealer unlike the experience I had at my local dealer. I am so happy someone recommended for me to go to Otto's! More

BMW serivice did excellent and delivered the tasks Reviewed all the service I did service in west Chester earlier too Reviewed all the service I did service in west Chester earlier too More

Great experience. Far and very enjoying waiting area. Melissa was very helpful. I trust what she told me. Far and very enjoying waiting area. Melissa was very helpful. I trust what she told me. More

Took too long due to warranty issues. Car was in for over a month. Heather did a good job fighting for me with warranty co. Car was in for over a month. Heather did a good job fighting for me with warranty co. More

Excellent service and communication from Heather. Every one was so nice. I highly recommend your facility. Every one was so nice. I highly recommend your facility. More

Scott was and continues to be the ultimate professional. Honest in character and goes out of his way to inform you about any of the details. He and the team were a pleasure to work with. Honest in character and goes out of his way to inform you about any of the details. He and the team were a pleasure to work with. More

Justice is terrific. He led me through the process and helped me choose the right car for me. My husband and I worked with him 10 years ago when we bought our car and I He led me through the process and helped me choose the right car for me. My husband and I worked with him 10 years ago when we bought our car and I was thrilled he was still there to guide me. BMW West Chester has been our BMW place for almost 20 years. They were through in trying to fix the car, then determining it was a total loss due to rodent damage to the wiring More