BMW of West Chester

The actions of Otto's BMW service staff explain why I drive 85 miles for sales and service rather than 31 miles to the nearest BMW dealership. A recent example among many: on Feb 20th, I arrived at Otto drive 85 miles for sales and service rather than 31 miles to the nearest BMW dealership. A recent example among many: on Feb 20th, I arrived at Otto’s to pick-up my car and return a loaner. Upon arrival, I was unaware of a weather induced 2-hour delayed opening. I was greeted by Bill Cosenza. Bill informed me that service would not be open for a couple hours given the snowy and icy conditions. I thanked Bill for sharing and asked whether there was any possibility to exchange the loaner for my car despite the delayed opening. We talked a minute and he promptly enlisted the help of two other amazing service staff to rearrange the service garage, which was packed full of customer cars to protect from the bad weather, so that I could get my car out. Bill proceeded to process my bill and send me happily on my 85-mile ride home. Bill – thank you for your best-in-class customer service at a world’s best BMW dealership. I love my 85-mile rides to/from Otto’s! More

Justice and the Otto's BMW team were terrific! The entire buying process went smoothly and they really took great care to help me. I high;y recommend Justice and the Otto's BMW team. buying process went smoothly and they really took great care to help me. I high;y recommend Justice and the Otto's BMW team. More

Simply stated, Justice is the best client advisor hands down. There is another BMW dealership closer to my house but I continue making the drive out to West Chester PA for the top flight service from Just down. There is another BMW dealership closer to my house but I continue making the drive out to West Chester PA for the top flight service from Justice and Ottos. I would highly recommend Justice to anyone without hesitation. More

Ian Martin at Otto's BMW guided me through the process of buying my first BMW - certified per-owned. He was available for all the questions, flexible with modes of communication and made the whole process ve buying my first BMW - certified per-owned. He was available for all the questions, flexible with modes of communication and made the whole process very easy and smooth. Everyone in the dealership was very polite and helpful, and made my visit to pick up the car pleasant and stress-free. I drove out happily in my new car, knowing that Ian will be there to answer any questions I might have once I have more time to get comfortable with the new car. I would definitely recommend. More

Scott made getting my first BMW super easy. I appreciated how responsive and efficient he was, and I was very happy that he took all the COVID precautions seriously! Thanks Scott! how responsive and efficient he was, and I was very happy that he took all the COVID precautions seriously! Thanks Scott! More

We've used Otto's for our last two BMWs and have had a great purchasing and service experience with both. Our salesman Jay Miller has been great from the start not pushing, listens to our questions, and i great purchasing and service experience with both. Our salesman Jay Miller has been great from the start not pushing, listens to our questions, and informative regarding our options. We highly recommend both. More

It was a pleasure dealing with Justice and Otto's BMW. Handled everything professionally and made the whole process enjoyable. Definitely worth the trip. Great purchase experience. Thanks again! Handled everything professionally and made the whole process enjoyable. Definitely worth the trip. Great purchase experience. Thanks again! More

I had THE BEST buying experience in a long time.. Scott made this happen and I will be purchasing again from him ! 10 stars if I could... made this happen and I will be purchasing again from him ! 10 stars if I could... More

Phenomenal experience from start to finish! Mohammad is a true pro - from the very beginning he made me feel comfortable and provided incredibly helpful insight at each step of the process. If you're in the true pro - from the very beginning he made me feel comfortable and provided incredibly helpful insight at each step of the process. If you're in the market for a car, I could not recommend him more - thanks again Mohammad! More

Mohammad was a pleasure to work with from beginning-to-end and always kept is involved on the status - I fully recommend both Mohammad & Otto's! beginning-to-end and always kept is involved on the status - I fully recommend both Mohammad & Otto's! More