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BMW of West Chester
West Chester, PA
2,936 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,937 reviews
April 09, 2025
Heather was great. She was very communicative and accommodating to our specific needs. Look forward to working with Heather and BMW again. She was very communicative and accommodating to our specific needs. Look forward to working with Heather and BMW again. More
by acfconsulting
April 08, 2025
Sales Consultant, Jay Miller was great! Helpful, knowledgeable and courteous. He’s a professional! We bought was certified 2024 4 series convertible, great condition very good warranty and Helpful, knowledgeable and courteous. He’s a professional! We bought was certified 2024 4 series convertible, great condition very good warranty and a good price. Had a paint chip and small scratch and they fixed them before we left. All other employees we interacted with were very pleasant and helpful as well. Dealership has a good vibe. I certainly would recommend visiting if you’re interested in a new or preowned vehicle. More
by Beauchewalk
Employees Worked With
April 08, 2025
Always a top notch experience. Easy to deal with. Not hard to schedule unless you need a loaner. Then you’re a little further out. Easy to deal with. Not hard to schedule unless you need a loaner. Then you’re a little further out. More
by MJGJR129
Verified CustomerEmployees Worked With
April 08, 2025
Great people. The dealership is easy to get to from where I live and always fast service. The dealership is easy to get to from where I live and always fast service. More
by FUZZYME
April 08, 2025
Great service and communication. Always a pleasure to get such friendly, prompt, and professional service. Always a pleasure to get such friendly, prompt, and professional service. More
by pamkelley1
April 07, 2025
Robert Madden, sales representative, was exceptional. Very low key and made the selling of my X3 a very smooth and easy process. He took time to explain the various aspects of the car. He is to be com Very low key and made the selling of my X3 a very smooth and easy process. He took time to explain the various aspects of the car. He is to be commended. This is the second time I purchased a car at West Chester BMW and it has always been a positive experience. More
by David
April 05, 2025
Customer service is great each time I bring my car for service. Thank you to Heather service. Thank you to Heather More
by Monique
Employees Worked With
April 05, 2025
I just purchased my new BMW and am happy to share my experience working with Kyle and this dealership. From the beginning, Kyle was attentive, listened to my goals in selecting a car, and was very help experience working with Kyle and this dealership. From the beginning, Kyle was attentive, listened to my goals in selecting a car, and was very helpful in providing information that led to my decision. The purchase process, options, and timing were all clearly communicated in an organized way and the entire transaction was executed as described and planned. Overall I am completely satisfied with this purchase experience and with my beautiful new car. More
by tojohnston
April 05, 2025
I’m pleased with my service and the communication from my service coordinator but the cost of service has gone through the roof. BMW needs to research how to cater to the average population of BMW owners. service coordinator but the cost of service has gone through the roof. BMW needs to research how to cater to the average population of BMW owners. More
by arleneoconnor
Employees Worked With
April 05, 2025
Jay was great. Almost bought in Florida but I’m glad we bought up in Pa Almost bought in Florida but I’m glad we bought up in Pa More
by tony.venuto
