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BMW of West Chester
West Chester, PA
3,013 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,013 reviews
May 15, 2025
First, your dealership did not properly complete the paperwork for the registration for my 850. I have been unable to drive my car for almost two weeks because I am concerned that I will receive a tick paperwork for the registration for my 850. I have been unable to drive my car for almost two weeks because I am concerned that I will receive a ticket because of the error by your dealership. Now, no one from the dealership is communicating with me regarding the replacement registration. Do I have to wait another two weeks before I can safely drive my new car? The lack of courtesy of keeping me informed of the status of the replacement registration is very frustrating. More
by charnetskylaw
Verified Customer
May 15, 2025
All went well. There wasn't time to go over all the details of how the car works. They sent "geniuses" to my home to go over everything. Those guys were great, S There wasn't time to go over all the details of how the car works. They sent "geniuses" to my home to go over everything. Those guys were great, Super helpful and patient. I appreciate that the dealership, and the salesperson cared that I was fully supported with my new car. More
by GCOOPERMD
Employees Worked With
May 15, 2025
Having owned Acura for better than 20 years, I was new to the BMW lineup and Ralph was very patient and knowledgeable about his products. All our interactions with Wilmer and Nick were professional and we f the BMW lineup and Ralph was very patient and knowledgeable about his products. All our interactions with Wilmer and Nick were professional and we felt they had our best interest in mind. Lastly a huge thank you to Mickey for a fabulous detail on my BMW. More
by CLISSY1
May 13, 2025
Michael Dixon made our purchase quick and easy by helping us understanding the underlying drivers of pricing for CPO cars; listing required documentation pre-purchase and having the car pre-prepped for deliv us understanding the underlying drivers of pricing for CPO cars; listing required documentation pre-purchase and having the car pre-prepped for delivery. More
by scott.battersby
May 13, 2025
I receive Excellent Service each and every time I bring my car for Service. I am never disappointed my car for Service. I am never disappointed More
by RSMITH60
Employees Worked With
Other Employees :
Chris Clayton, Chad Carey
May 12, 2025
Bill Consenzo is consistently above and beyond and delivering high quality work!! He is an amazing person!!Thank you !! 5 ***** delivering high quality work!! He is an amazing person!!Thank you !! 5 ***** More
by mdounos
May 12, 2025
Melissa is excellent. Getting a loaner vehicle is still not pleasant Save our info to speed process. It has not exceeded my expectations Getting a loaner vehicle is still not pleasant Save our info to speed process. It has not exceeded my expectations More
by sdelaney1
May 11, 2025
Rob was both patient and knowledgeable. He was willing to explain anything I asked and did not rush me for a decision. Since I had been involved in a collision that totaled my car, I had He was willing to explain anything I asked and did not rush me for a decision. Since I had been involved in a collision that totaled my car, I had more questions than usual. This is the second car I purchased from Rob and that should indicate why I gave him 5 stars. More
by MIBlue
May 11, 2025
The dealership is very cleaned and very well organized, and the employees there are very congenial. and the employees there are very congenial. More
by KMHARRISQUEEN
Employees Worked With
May 10, 2025
Heather was very helpful with everything from the beginning and everything has been perfect with my X3 since being serviced beginning and everything has been perfect with my X3 since being serviced More
by chris
