BMW of West Chester

I’ve now been to BMW of West Chester three separate times for the same issue with my stereo system producing static — and unfortunately, the issue is still not resolved and has only gotten so much worse. Eac for the same issue with my stereo system producing static — and unfortunately, the issue is still not resolved and has only gotten so much worse. Each visit has been time-consuming, especially considering I live an hour away, and it’s extremely frustrating to feel like I’m not being taken seriously. What’s even more disappointing is that I left each time feeling like the problem was dismissed, and at times, I was made to feel like I was imagining it. I’m paying for a car that continues to have unresolved issues, and that’s unacceptable. On my most recent visit, I had a particularly frustrating interaction with Caroline. I expressed that I had an important appointment and was hoping to get in and out as quickly as possible. She told me she’d check on the car and return — but never did. Instead, I was left waiting for 40 minutes, watching her assist other customers without any acknowledgment or update. I ended up leaving, only to get a call five hours later. That level of communication and professionalism is simply not what I would expect from a BMW dealership. I’m truly disappointed. I chose this dealership expecting a high level of service and care, and instead, I’ve experienced inconvenience, lack of follow-through, and an issue that still hasn’t been fixed. At the very least, I expected to be treated with respect and have my concerns taken seriously. More

Having owned Acura for better than 20 years, I was new to the BMW lineup and Ralph was very patient and knowledgeable about his products. All our interactions with Wilmer and Nick were professional and we f the BMW lineup and Ralph was very patient and knowledgeable about his products. All our interactions with Wilmer and Nick were professional and we felt they had our best interest in mind. Lastly a huge thank you to Mickey for a fabulous detail on my BMW. More

First, your dealership did not properly complete the paperwork for the registration for my 850. I have been unable to drive my car for almost two weeks because I am concerned that I will receive a tick paperwork for the registration for my 850. I have been unable to drive my car for almost two weeks because I am concerned that I will receive a ticket because of the error by your dealership. Now, no one from the dealership is communicating with me regarding the replacement registration. Do I have to wait another two weeks before I can safely drive my new car? The lack of courtesy of keeping me informed of the status of the replacement registration is very frustrating. More

All went well. There wasn't time to go over all the details of how the car works. They sent "geniuses" to my home to go over everything. Those guys were great, S There wasn't time to go over all the details of how the car works. They sent "geniuses" to my home to go over everything. Those guys were great, Super helpful and patient. I appreciate that the dealership, and the salesperson cared that I was fully supported with my new car. More

Michael Dixon made our purchase quick and easy by helping us understanding the underlying drivers of pricing for CPO cars; listing required documentation pre-purchase and having the car pre-prepped for deliv us understanding the underlying drivers of pricing for CPO cars; listing required documentation pre-purchase and having the car pre-prepped for delivery. More

I receive Excellent Service each and every time I bring my car for Service. I am never disappointed my car for Service. I am never disappointed More

Melissa is excellent. Getting a loaner vehicle is still not pleasant Save our info to speed process. It has not exceeded my expectations Getting a loaner vehicle is still not pleasant Save our info to speed process. It has not exceeded my expectations More

Rob was both patient and knowledgeable. He was willing to explain anything I asked and did not rush me for a decision. Since I had been involved in a collision that totaled my car, I had He was willing to explain anything I asked and did not rush me for a decision. Since I had been involved in a collision that totaled my car, I had more questions than usual. This is the second car I purchased from Rob and that should indicate why I gave him 5 stars. More

The dealership is very cleaned and very well organized, and the employees there are very congenial. and the employees there are very congenial. More