BMW of West Chester

Its always a pleasure to work with Frank, he helps keep our car in great shape. our car in great shape. More

Scott's level of customer service is second to none. My entire experience at this dealer was seamless My entire experience at this dealer was seamless More

Lauren was very helpful and did her best to accommodate us . Would highly recommend the BMW of West Chester! us . Would highly recommend the BMW of West Chester! More

Thank you, Scott Gately and West Chester BMW for a great experience! I love my new BMW. This was the easiest car buying experience I have ever had. No hassle. No fuss. No gimmicks. No games. I didn't experience! I love my new BMW. This was the easiest car buying experience I have ever had. No hassle. No fuss. No gimmicks. No games. I didn't feel like I was working with a cheesy salesman, but a professional that cared about creating a long-term customer relationship. Because of this experience, I am comfortable in writing this review and recommending Scott (the best dressed salesman of all times) to family, friends, or anyone in the market. More

Great timely service. There was a delay in getting some parts, but having the loaner car made it a non event. There was a delay in getting some parts, but having the loaner car made it a non event. More

Ralph was exceptional in helping me understand all the benefits of the BMW X3 M40. And why I would be a satisfied Happy BMW driver! He was right! He did a great job! benefits of the BMW X3 M40. And why I would be a satisfied Happy BMW driver! He was right! He did a great job! More

The service person Joe is very responsive. I changed spark plugs in February. There was drive malfunction in April. The BMW service team honoured the warranty without any excuses. I changed spark plugs in February. There was drive malfunction in April. The BMW service team honoured the warranty without any excuses. More

I've purchased two new BMW's from Otto's / BMW of West Chester; 2018 530e and 2024 i5. I have worked with Bill Cosenza for more than five years and want to recognize and thank him as an outstanding Servi Chester; 2018 530e and 2024 i5. I have worked with Bill Cosenza for more than five years and want to recognize and thank him as an outstanding Service Advisor. I also want to give a shout out to Rich Weller, Service Director, for his assistance in scheduling my appointments. This service department is a primary reason for my BMW purchase decisions. More

The 2024 BMW 540 impresses with its remarkable blend of performance and luxury, driven by a turbocharged inline-six engine that offers exhilarating acceleration and the refined handling BMW is renowned for performance and luxury, driven by a turbocharged inline-six engine that offers exhilarating acceleration and the refined handling BMW is renowned for. My purchasing experience, however, was truly exceptional thanks to Lauren Pierce-Snyder, the saleswoman who assisted me. Her deep knowledge of the vehicle, combined with her attentive and personable approach, ensured I felt confident and well-informed throughout the entire process. Lauren’s dedication to customer satisfaction and her genuine enthusiasm for helping me find the perfect car made the experience not just smooth, but genuinely enjoyable. Her professionalism and friendly demeanor were the highlights of my visit. More

This is my 7th 5 series from this dealer and I wouldn't buy or service anywhere else. buy or service anywhere else. More