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BMW of West Chester (formerly Otto's BMW)
West Chester, PA
2,367 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,367 reviews
May 22, 2024
This is my 7th 5 series from this dealer and I wouldn't buy or service anywhere else. buy or service anywhere else. More
by FINNEGAN2
Verified Customer
Helpful May 21, 2024
Justice is an awesome sales rep. This is the second car we have bought from him. Both experiences have been awesome, seamless and enjoyable. He had great communication and follow up. This is the second car we have bought from him. Both experiences have been awesome, seamless and enjoyable. He had great communication and follow up. More
by Rbeatty01
Employees Worked With
May 21, 2024
Scott made the process to purchase my new vehicle easy and hassle free. He knows the vehicles and pertinent info when relevant. and hassle free. He knows the vehicles and pertinent info when relevant. More
by bjberry1226
Employees Worked With
May 21, 2024
Always excellent service. I have a lot of confidence in the shop. Good communication with service advisor too. I have a lot of confidence in the shop. Good communication with service advisor too. More
by terrycallahan
Employees Worked With
May 21, 2024
Great customer service, Uber service round trip. I will definitely go back but just a little pricy. I will definitely go back but just a little pricy. More
by eva.wingrove
Employees Worked With
May 19, 2024
Justice Mogano made the process very easy and pleasant. I have been dealing with BMW of West Chester (formerly Otto's) for over 25 years, and the Team is always very friendly and a pleasure to deal with. M I have been dealing with BMW of West Chester (formerly Otto's) for over 25 years, and the Team is always very friendly and a pleasure to deal with. My wife and I have both bought several vehicles there, and will continue to do so. More
by mmcgirney
May 19, 2024
Justice Mogano at BMW of West Chester made my car buying experience smooth and pleasant. He was incredibly helpful throughout the entire process. I would highly recommend him! experience smooth and pleasant. He was incredibly helpful throughout the entire process. I would highly recommend him! More
by nk181
Employees Worked With
May 19, 2024
I've been buying cars and having them serviced at BMW of West Chester for 25 years and it's always been top notch. Caroline Combs explains everything very well and kept me right up to date on progress. Well West Chester for 25 years and it's always been top notch. Caroline Combs explains everything very well and kept me right up to date on progress. Well done. More
by KLEYLEIN0
Employees Worked With
May 18, 2024
BMW of West Chester is an exceptional facility. My family has purchased vehicles from this location for nearly 20 years; despite living in NJ, I have every intention of returning for future purchas My family has purchased vehicles from this location for nearly 20 years; despite living in NJ, I have every intention of returning for future purchases. Staff consistently go above and beyond to assist customers and provide exceptional service. Daniel Stangel and Chris (Service Manager) are outstanding! I recommend all of my friends and coworkers purchase/service with BMW of West Chester. More
by X3
Employees Worked With
Other Employees :
Chris (Service Manager) and Daniel Stangl (Sales)
May 18, 2024
My X5 is the best car I have owned and Melissa is the best service adviser I have worked with. She is friendly, professional and always makes me feel like a valued customer. best service adviser I have worked with. She is friendly, professional and always makes me feel like a valued customer. More
by rjpolinsky
Employees Worked With
