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BMW of West Chester (formerly Otto's BMW)
West Chester, PA
2,324 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,324 reviews
May 09, 2024
Phil was very responsive and accommodating! I have already recommended him to friends! Phil makes you feel so comfortable and taken care of. I have already recommended him to friends! Phil makes you feel so comfortable and taken care of. More
by Dhart
Employees Worked With
Helpful May 09, 2024
Excellent service. Attentive and clear. Both Heather and the staff were excellent and provided the service I’ve come to expect from BMW of West Chester. Attentive and clear. Both Heather and the staff were excellent and provided the service I’ve come to expect from BMW of West Chester. More
by jadepaulojr
Verified CustomerEmployees Worked With
May 09, 2024
Always great service, comfortable lounge and expert workmanship. Never disappointed with service. Always wash my car when finished workmanship. Never disappointed with service. Always wash my car when finished More
by SWOGAN1
Employees Worked With
May 08, 2024
Great team! The transaction was smooth and seamless. Best car buying experience I have ever had. The transaction was smooth and seamless. Best car buying experience I have ever had. More
by lthompson12
May 07, 2024
Great experience… the only weak link was the genie training. He needed to know about Apple devices. training. He needed to know about Apple devices. More
by johnrgriffin48
May 07, 2024
Able to get me an appointment last minute and still got my car done in no time! my car done in no time! More
by JOSEPHARUFFO
Employees Worked With
May 07, 2024
Bill Cosenza makes an impossible job seem easy. Saturday morning and a packed schedule yet he’s able to squeeze me in to replace a blown tire. As I waited for my car I watched as Bill interacted w/ Saturday morning and a packed schedule yet he’s able to squeeze me in to replace a blown tire. As I waited for my car I watched as Bill interacted w/ a number of customers. Always professional, he spoke in a matter of fact tone and he made sure each customer that I saw him speak with understood their particular car issue and the solution. Hopefully BMW of WC values people like Bill. Otherwise there are numerous companies searching for this type of person. More
by MSCHU2219
Employees Worked With
May 06, 2024
Timely prompt accurate service. Center was very clean and have amenities. Service folks are friendly Center was very clean and have amenities. Service folks are friendly More
by Satya
May 06, 2024
Melissa is great to work with and I love the vehicle video provided by the tech. video provided by the tech. More
by mary
Employees Worked With
May 05, 2024
The whole experience was great. The easiest time I have purchased a vehicle . Both Scott and Ian were professional and helpful. I felt like the staff at the dealership were looking The easiest time I have purchased a vehicle . Both Scott and Ian were professional and helpful. I felt like the staff at the dealership were looking out for our interest. Can’t say I felt that before when buying a car. More
by beckww01
