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BMW of West Chester - Service Center

West Chester, PA

4.6
851 Reviews

851 Reviews of BMW of West Chester - Service Center

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January 05, 2025

I got a great trade in value for my vehicle and got a better deal with my vehicle purchase... I don't think I could have gotten a better deal... that's saying alot in these day and times, when it comes t More

by michael702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

BMW of West Chester responded

We are truly gladdened to hear you had valuable sales and service experiences with us. Thank you from everyone here at BMW of West Chester!

January 05, 2025

Customer service is top notch. They do a great job keeping you informed and servicing your vehicle. More

by KEL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Blubello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

BMW of West Chester responded

Exemplary customer service is what we strive for here at BMW & MINI of West Chester. We are gladdened to hear you had a well-informed and thorough service experience. Thank you from everyone at BMW of West Chester!

January 05, 2025

Service department took care of all My concerns and my car is running great as usual. More

by LOU24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

BMW of West Chester responded

We are delighted to hear you had a thorough service experience and your vehicle was well-treated during your visit. Many thanks from everyone here at BMW of West Chester!

January 05, 2025

I am very happy with the service that west Chester BMW dealer and service representative More

by LILY_D_L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

BMW of West Chester responded

We are truly gladdened to hear you were contented with the service you received during your visit. Many thanks from everyone here at BMW of West Chester!

January 04, 2025

Another Excellent and fast service as usual. Is always a pleasure using Otto’s Service for my BMW More

by MARISA.PALOMERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

BMW of West Chester responded

We are truly gratified to hear you had a timely and outstanding service experience with us. Many thanks from everyone here at BMW of West Chester!

January 03, 2025

BMW of West Chester service and my advisor Frank A are always 100% on customer service, explanation of service, and value of service. I highly recommend both the service department and Frank A. More

by vincent_maximo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Blubello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

BMW of West Chester responded

We are truly gratified to hear our customer service and thorough analysis of your vehicle are valued through your recommendation. Many thanks from everyone here at BMW of West Chester!

December 31, 2024

Joe has been my service partner for years now and each time the experience gets better! More

by MEAGANPWATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

BMW of West Chester responded

We are truly gratified to hear your service experiences provided by Joe Izzi are continually reliable and complimentary. Many thanks from everyone here at BMW of West Chester!

December 31, 2024

The vehicle updates are helpful. Previously a video of the undercarriage and overview of the vehicle was texted to owner of vehicle by the mechanic. That was great! An oil change see More

by CJEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor
Jan 13, 2025 -

BMW of West Chester responded

We are truly delighted to hear our vehicle updates and loaner program were accommodating during your visit. Many thanks from all of us here at BMW of West Chester!

December 30, 2024

Very satisfied with the service that was performed and the car was cleaned when done. More

by KCONNERY
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

BMW of West Chester responded

We are so pleased to hear your service experience with us was satisfactory. Many thanks from all of us here at BMW of West Chester!

December 29, 2024

This dealer used to be my favorite. ..so much so that I drive past another 45 minutes to get to Ottos. First my awesome service advisor left, the next died and the next is meh at best. More

by Snowlvr
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Gibson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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