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BMW of West Chester - Service Center
West Chester, PA
903 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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903 Reviews of BMW of West Chester - Service Center
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May 02, 2024
Heather the the service team at West Chester BMW are professional and thorough. They do excellent service repairs and the costs are reasonable. professional and thorough. They do excellent service repairs and the costs are reasonable. More
by jebbird
Verified CustomerEmployees Worked With
May 02, 2024
Melissa’s customer centricity is unmatched. She maintains amazing relationships and undoubtedly influences customer retention at the dealership. She maintains amazing relationships and undoubtedly influences customer retention at the dealership. More
by Bosacco
May 01, 2024
I have always received excellent service and workmanship from West Chester BMW, formerly Otto’s! from West Chester BMW, formerly Otto’s! More
by DONNA39
Employees Worked With
May 01, 2024
It was quick and efficient 1 year service and inspection with emission test performed . YesSir with emission test performed . YesSir More
by brian_hartnett
Employees Worked With
May 01, 2024
Fast, courteous service. I was kept apprised of the status and length of time for my vehicle's service to be complete. I was kept apprised of the status and length of time for my vehicle's service to be complete. More
by jledmonson
Employees Worked With
May 01, 2024
Our experience is aways great. If you really want me to write more than 15 words then won't I be replying If you really want me to write more than 15 words then won't I be replying More
by evans.bruce
Employees Worked With
April 26, 2024
Melissa is always friendly and professional, we know she gets us an appointment in as timely a manor as she can gets us an appointment in as timely a manor as she can More
by laruesre
Employees Worked With
April 25, 2024
I typically have a good experience with Frank, but this time was not good. I booked a service appointment and requested ALL required services for the mileage. Frank called after inspecting the car and time was not good. I booked a service appointment and requested ALL required services for the mileage. Frank called after inspecting the car and suggested services that he said were optional. I elected not to have some of the optional services done. When I returned home, the dashboard indicated that service was still overdue. I called Frank and he said service was still overdue because I opted out of the services. Of course I did - he said they were optional! Frank needs to be clearer about what services are required vs optional, as the car clearly thinks the services need to be done, and reminds me every time I start the car. If there is a major issue in the near future, I don't want Ottos pointing to my decision to opt out of a required service. Better communication with the customer was needed here, considering what is being paid. I hope someone reads this. More
by chrisrothe
Employees Worked With
