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BMW of West Chester - Service Center
West Chester, PA
874 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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874 Reviews of BMW of West Chester - Service Center
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November 22, 2023
I received an offer for ultimate oil care services for 3 years. I tried signing up for it online however received a message stating the BMW wasn't available. I called the dealership to sign up for it and Me years. I tried signing up for it online however received a message stating the BMW wasn't available. I called the dealership to sign up for it and Melissa was able to help me complete the transaction. More
by Brjmo
Verified Customer
November 22, 2023
I have been with this dealer for a long time. Excellent service as usual.Have purchased several vehicles from this dealer Excellent service as usual.Have purchased several vehicles from this dealer More
by randy61
Employees Worked With
November 22, 2023
BMW of West Chester's service dept was very knowledgeable and customer friendly. Harold Harris was extremely attentive and patient as I had an urgent situation and hard decisions to make. His knowledge of t and customer friendly. Harold Harris was extremely attentive and patient as I had an urgent situation and hard decisions to make. His knowledge of the subject matter and his suggestions of various solutions were extremely helpful. On top of all that, he was a pleasure to deal with. More
by beyphoto
Employees Worked With
Harold Harris
November 19, 2023
Seems costly but they do nice work and have good people working there. That’s it. working there. That’s it. More
by Diane H
Employees Worked With
November 19, 2023
There was a lot of miscommunication/lack of communication. I found it challenging to attempt to get answers, returned calls, etc. it eventually got better but not until the senior leaders got i communication. I found it challenging to attempt to get answers, returned calls, etc. it eventually got better but not until the senior leaders got involved. More
by Jb31911@gmail.com
Employees Worked With
November 17, 2023
BMW of West Chester is a reliable place to have your vehicle serviced. The parts are genuine, the warranty is nationwide, and they stand behind their product. vehicle serviced. The parts are genuine, the warranty is nationwide, and they stand behind their product. More
by Antony Blubello
Employees Worked With
Other Employees :
Noel Montesano, John Keenan
November 16, 2023
I was very pleased with your timely assistance, I dropped off my car the service tec was very helpful, they had my loaner ready and they had my vehicle back to me on time. off my car the service tec was very helpful, they had my loaner ready and they had my vehicle back to me on time. More
by jsteindl
Employees Worked With
November 14, 2023
My service advisor, Bill Cosenza always makes me feel like I'm his only client. like I'm his only client. More
by Dr Pete C
Employees Worked With
November 14, 2023
Very responsive and helpful for my service need. Easy to work with and fit in quickly as needed Easy to work with and fit in quickly as needed More
by MICHAELHILLYER
