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BMW of West Chester - Service Center

West Chester, PA

4.7
913 Reviews

913 Reviews of BMW of West Chester - Service Center

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October 19, 2023

Can never get a loaner car for service. Why am I purchasing a luxury car without some consideration? More

by dangeline7
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Blubello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather
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Oct 19, 2023 -

BMW of West Chester responded

We regret the inconvenience, however loaner availability remains constrained. We are currently averaging 4 weeks out for appointments with a loaner.

October 19, 2023

Clear communication and expertise. Very knowledgeable and courteous staff. Frank has been great to work with. More

by robertarmstrong1512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

BMW of West Chester responded

We are gratified to hear you have been so pleased with the knowledgeable and courteous assistance delivered by Frank and our team. Many thanks for choosing BMW of West Chester!

October 16, 2023

quick reliable service is what I am looking for and I always get it coming here More

by docklevi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather in svc dept did a great job as usual
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Oct 16, 2023 -

docklevi responded

Great job as usual

October 13, 2023

Great service and great customer service. The stuff went above and beyond to help me with the issue. More

by fxhixhabesi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Harris
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Oct 16, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the assistance provided by our service team. Many thanks for choosing BMW of West Chester!

October 12, 2023

I've had 6 BMW's from Ottos since 1999 and am currently ordering my first from West Chester. Bill had been my service rep the entire time. I wouldn't change a thing. More

by FINNEGAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

BMW of West Chester responded

Thank you for your wonderful endorsement of your service advisor Bill C and thank you for being a valued and loyal member of the BMW of West Chester family

October 12, 2023

Great Service ! Frank is a terrific adviser and counselor. BMW of West Chester is my most dependable dealership and service center, More

by eganderson05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

BMW of West Chester responded

Thank you for your terrific endorsement of your service advisor Frank A. We are truly gratified to hear have been so pleased. Many thanks again for choosing BMW of West Chester!

October 12, 2023

My service advisor Heather was great. I came in with a flat tire on a Saturday afternoon and was able to order a new tire. More

by troutdr38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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Oct 13, 2023 -

BMW of West Chester responded

We are delighted to hear Heather was able to assist you so effectively with your service needs. Many thanks for choosing BMW of West Chester!

October 12, 2023

Bill was great through my car repair process. He worked very hard to get my car through the shop in a timely manner and at a reasonable cost. More

by BeemerDriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

BMW of West Chester responded

We are delighted to hear Bill was able to assist you so efficiently and effectively. Many thanks from all of us here at BMW of West Chester!

October 12, 2023

Heather and team did an out standing job. Thank you. A big thank you to Drew my service tech for find the issue. More

by jshoressr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather and Drew
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Oct 13, 2023 -

BMW of West Chester responded

Thank you for your outstanding recognition of Heather and Drew. It is a team effort here at BMW of West Chester!

October 11, 2023

Best service I’ve received at a dealership. Both Sales and Service department are excellent! I highly recommend using Ottos BMW More

by Dwr149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2023 -

BMW of West Chester responded

We are truly gratified to hear you have been so pleased with the performance of our sales and service teams here at BMW of West Chester!

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