BMW of West Chester - Service Center

Terrible customer service! So much so that I will not be back and I bought my vehicle from this dealership. Dropped car off on a Friday and it wasn’t ready until the following So much so that I will not be back and I bought my vehicle from this dealership. Dropped car off on a Friday and it wasn’t ready until the following Friday and was told a loaner vehicle wasn’t an option. I called several times for updates on the progress of my car and never received call back. When I was able to get into contact with someone, they didn’t know if the recommendations made via text would fix the issues that I brought the car in for and were adding irrelevant services on to be fixed. Just overall dissatisfied and will not take my car here ever again. More

Service was prompt, staff was courteous, service work was done well, and very much appreciate that the vehicle interior remained clean after (and the exterior washed). done well, and very much appreciate that the vehicle interior remained clean after (and the exterior washed). More

I have consistently received great customer service from Otto's (now BMW of WC) and will continue the relationship with the new owners. Otto's (now BMW of WC) and will continue the relationship with the new owners. More

The whole thing was a scam. They told me multiple things were wrong with my car that weren’t. I had an inspection the week before I brought my car in so I know these things were They told me multiple things were wrong with my car that weren’t. I had an inspection the week before I brought my car in so I know these things weren’t wrong. I then picked my car up and took it to a 3rd mechanic for another opinion and they agreed with my first mechanic. You told me I needed a AC compressor clutch and wanted to charge me $2,900. The other mechanic charged me $1,100 and replaced the entire compressor and provided a warranty. Your shop is a sham and I’m sure it’s because I came as a woman alone. I will NEVER use your services again. More

Very thorough review of my BMW. I appreciate the communication and responsiveness from my advisor. I appreciate the communication and responsiveness from my advisor. More

Oil change took 2hrs to complete . I feel that that’s too long of a wait for oil change. In the past it usually was around 1:15hrs to 1:30 hrs. I feel that that’s too long of a wait for oil change. In the past it usually was around 1:15hrs to 1:30 hrs. More

I received exceptional service from BMW of West Chester. They were able to quickly resolve an issue with my car and let me know about a few other needed repairs that they also took care of. Jay Miller, my s They were able to quickly resolve an issue with my car and let me know about a few other needed repairs that they also took care of. Jay Miller, my sales rep, and Heather DeRitis, my service rep, were responsive, informative, courteous, and went above and beyond! I live out of state in Maryland, and they had a valet drive to my home to pick up and drop off my car and provided me with a luxurious loaner car while my car was being serviced. I had taken my car to a BMW dealer in my area twice and they were unable to correctly diagnose and resolve my car’s issue. Jay, Heather, and their technicians quickly found out what the issue was and replaced my headlights. They saved me time and money and I am grateful. More

Clean, efficient, informative. When I arrived, they got me in and out quickly. When I picked up, same thing - car was ready and they got me on my way. Gave me timely updates and gr When I arrived, they got me in and out quickly. When I picked up, same thing - car was ready and they got me on my way. Gave me timely updates and great quality! More

Great service provided as always - my car took longer than usual or as expected but Bill was good with communicating throughout the process. than usual or as expected but Bill was good with communicating throughout the process. More