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BMW of West Chester - Service Center
West Chester, PA
865 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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865 Reviews of BMW of West Chester - Service Center
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July 28, 2023
Heather took me early and was responsive to the issues I had. I just had a tire issue and with the tire insurance she was able to get most of the issue covered. It was reasonable and fast with no further is had. I just had a tire issue and with the tire insurance she was able to get most of the issue covered. It was reasonable and fast with no further issues. More
by jimagman
Verified CustomerEmployees Worked With
Heather
July 28, 2023
Have been dealing with this dealership for 20 years and been satisfied with the service. been satisfied with the service. More
by RESTERLY
Employees Worked With
July 27, 2023
Frank is absolutely terrific -- he made sure I understood everything, was polite and friendly. When I pulled into the service area however, I was amazed at the number of people who were in the check-in area everything, was polite and friendly. When I pulled into the service area however, I was amazed at the number of people who were in the check-in area - it didn't seem to be working as efficiently as when it was OTTOs and the wait to talk with Frank and get everything started seemed unusually long. More
by mara.rastovsky
Employees Worked With
July 26, 2023
I have been with this dealership for over 15 years. Staff is friendly and knowledgeable. I have recommended the dealership too several friends. Staff is friendly and knowledgeable. I have recommended the dealership too several friends. More
by dcalla2498
Employees Worked With
July 26, 2023
I always get excellent service when I bring in my X3 and excellent advice from Bill. excellent advice from Bill. More
by edschmid
Employees Worked With
July 26, 2023
Bill Cosenza is totally committed to his customers. He gives great advice, and he explains the work that needs to be done using language that I can understand. He gives great advice, and he explains the work that needs to be done using language that I can understand. More
by VMV81
Employees Worked With
July 26, 2023
I have always had great service at the dealership. The same folks I’ve always worked with are still there and, as usual, they took great care of me. The same folks I’ve always worked with are still there and, as usual, they took great care of me. More
by DRBRAND
Employees Worked With
July 26, 2023
They completed the work okay, but did not reset the warning on the dash. I reached out and they sent a video which was not available. I reached out again and they offered to send a tech to reset. I warning on the dash. I reached out and they sent a video which was not available. I reached out again and they offered to send a tech to reset. I should have had one come out. Instead I wanted to make it easier for them so I offered to try again to do it myself. I got a second video unavailable and written instructions which didn't work. I phoned and emailed that I could not do it and requested the tech that was offered but no reply at all. More
by abek
Employees Worked With
Caroline Combs
July 25, 2023
Everyone is pleasant and attentive to my needs. They make the experience very easy under sometimes stressful times. They make the experience very easy under sometimes stressful times. More
by awolstraz
Employees Worked With
