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BMW of West Chester - Service Center

West Chester, PA

4.7
865 Reviews

865 Reviews of BMW of West Chester - Service Center

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July 28, 2023

Heather took me early and was responsive to the issues I had. I just had a tire issue and with the tire insurance she was able to get most of the issue covered. It was reasonable and fast with no further is More

by jimagman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Jul 31, 2023 -

BMW of West Chester responded

We are so pleased to hear Heather was able to assist you so efficiently and effectively. Thanks again for choosing BMW of West Chester!

July 28, 2023

Have been dealing with this dealership for 20 years and been satisfied with the service. More

by RESTERLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

BMW of West Chester responded

Thank you for being a loyal and valued customer from all of us here at BMW of West Chester!

July 27, 2023

Frank is absolutely terrific -- he made sure I understood everything, was polite and friendly. When I pulled into the service area however, I was amazed at the number of people who were in the check-in area More

by mara.rastovsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2023

I have been with this dealership for over 15 years. Staff is friendly and knowledgeable. I have recommended the dealership too several friends. More

by dcalla2498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2023

I always get excellent service when I bring in my X3 and excellent advice from Bill. More

by edschmid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2023

Bill Cosenza is totally committed to his customers. He gives great advice, and he explains the work that needs to be done using language that I can understand. More

by VMV81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2023

I have always had great service at the dealership. The same folks I’ve always worked with are still there and, as usual, they took great care of me. More

by DRBRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2023

They completed the work okay, but did not reset the warning on the dash. I reached out and they sent a video which was not available. I reached out again and they offered to send a tech to reset. I More

by abek
Recommend Dealer
No
Employees Worked With
Caroline Combs
July 25, 2023

Everyone is pleasant and attentive to my needs. They make the experience very easy under sometimes stressful times. More

by awolstraz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2023

Always kept me up to date on service with video and pricing Great guy the service rep More

by legal0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My rep is not noted above
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