BMW of West Chester - Service Center

The service department is truly amazing and the prices are very fair and the work is done in a timely fashion are very fair and the work is done in a timely fashion More

The service rep, Heather, did not look to execute matters and I needed to ask management directly for details and explanations that she should have automatically sought... Didn't feel like a valued customer and I needed to ask management directly for details and explanations that she should have automatically sought... Didn't feel like a valued customer at all. The manager, Dave, was terrific and answered all questions and assisted with the matter and it made me feel like a VIP customer, which I am. If I am not considered a VIP customer then no need for me to use the service. Thanks More

Car was well taken care of and work was timely. Very nice atmosphere. Freindly prople Very nice atmosphere. Freindly prople More

Bill was awesome. You need more service reps like him. He was great to work with. You need more service reps like him. He was great to work with. More

Melissa was great to work with and always has been. She listens to our concerns and when we have a question or two she is quick to get back to us if she doesn't know the answer. You should be proud to She listens to our concerns and when we have a question or two she is quick to get back to us if she doesn't know the answer. You should be proud to have her on your Team. More

Lengthy time to wait for loaner car, about 6 weeks to make appointment! Otherwise, a little slow to perform minimal service, my car was there all day. make appointment! Otherwise, a little slow to perform minimal service, my car was there all day. More

Bill has always been attentive and knowledgeable which is one of the reasons that I request him as my service manager. I likewise ask for Ralph for sales related questions. Also, the waiting room is a plea one of the reasons that I request him as my service manager. I likewise ask for Ralph for sales related questions. Also, the waiting room is a pleasant place to hang out why waiting, and while I may have had choices of where to service the vehicle, I did not hesitate to return to dealer who sold the vehicle (Otto's which is now BMW of West Chester). More

They are friendly, professional, timely, informative with has good customer service. The dealership is clean. with has good customer service. The dealership is clean. More

We always trusted Otto’s to do a great job servicing our BMW 535d and they did it again! Happy, happy. BMW 535d and they did it again! Happy, happy. More