BMW of West Chester - Service Center

Professional all the way. Always keeps me informed. The video update is outstanding. The environment while waiting for my car is also outstanding and comfortable. Always keeps me informed. The video update is outstanding. The environment while waiting for my car is also outstanding and comfortable. More

Frank Adinolfi and Jacob Zimmerman were very helpful diagnosing a recent issue. Great job and thank you! diagnosing a recent issue. Great job and thank you! More

i have always found Bill to be very accomodating and very professional. He communicates well, keeping me informed. professional. He communicates well, keeping me informed. More

Bill Cosenza exhibits excellent professionalism and courtesy. Overall experience is fine. The dealership offers a wonderful business experience. courtesy. Overall experience is fine. The dealership offers a wonderful business experience. More

Frank was efficient, clear and helpful. The service coordinator was helpful arranging the Uber to get me home also. The service coordinator was helpful arranging the Uber to get me home also. More

Frank Adinolfi has been my service advisor for many years. He is personable and knowledgeable with many years of experience. years. He is personable and knowledgeable with many years of experience. More

Aweful experience. Dropped car off on Friday morning, 10 hrs later they called and said they wouldn’t be able to ge to me until Monday despite my pre scheduling service Dropped car off on Friday morning, 10 hrs later they called and said they wouldn’t be able to ge to me until Monday despite my pre scheduling service. No follow up from manager or advisor. Didn’t seem to care that I was a long term service client. Will never return. Shame on them More

Very thorough car inspection - appreciate the quickness with which all the services were completed. Thank you with which all the services were completed. Thank you More

I have been a customer of Otto’s BMW since 1992. I have purchased eleven (11) vehicles from this dealership. I was experiencing a problem with my BMW. I needed immediate service on my car but appoi I have purchased eleven (11) vehicles from this dealership. I was experiencing a problem with my BMW. I needed immediate service on my car but appointments with a loaner vehicle were booked out for more than a month. I contacted Chris Clayton and he arranged an appointment for me with service adviser Bill Cosenza. The repairs on my vehicle were extensive, but I knew when I picked up my vehicle the job would be done right. In this present world, people never say “job well done”. Chris Clayton and Bill Cosenza are a credit this organization. These exceptional individuals are exactly why I’d rather drive thirty miles to West Chester than deal with a local dealership in Delaware. More

Great service! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! More