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BMW of West Chester - Service Center
West Chester, PA
838 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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838 Reviews of BMW of West Chester - Service Center
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June 15, 2023
They were swamped with cars to service, but they still got to my car with a short delay. Craftsmanship was excellent as always. They have figured out many difficult problems for me, over the last 10 year got to my car with a short delay. Craftsmanship was excellent as always. They have figured out many difficult problems for me, over the last 10 years. More
by snyderdavidp
Verified Customer
June 15, 2023
Mellisa was great to work with. Inspection done in timely matter. Still waiting on a back ordered part to come in. Inspection done in timely matter. Still waiting on a back ordered part to come in. More
by wrk3888@gmail.com
Employees Worked With
June 15, 2023
Tech was very straightforward and seem to have knowledge. He was respectful and courteous and answered my questions. He was respectful and courteous and answered my questions. More
by dvmoody2552
Employees Worked With
June 15, 2023
Outstanding service, with every detail taken care of meticulously. It’s clear why this is the premier place to have your BMW serviced in the entire region. Quality people who care make all the differenc meticulously. It’s clear why this is the premier place to have your BMW serviced in the entire region. Quality people who care make all the difference. More
by jbrac
June 15, 2023
Love everything about this dealership. .. my salesman, my service rep, the ambiance, the waiting area, the snacks! 😁😁😁 .. my salesman, my service rep, the ambiance, the waiting area, the snacks! 😁😁😁 More
by Judith DeGeorge
April 21, 2023
Once again, Melissa Gibson came through with excellent service and communications. Timely, accurate information, is so vital, when your older car is getting technical work done. Melissa is second to non service and communications. Timely, accurate information, is so vital, when your older car is getting technical work done. Melissa is second to none in responding quickly, and telling it like it is. Hope she stays at Otto's for a long, long, time. More
by snyderdavidp
Employees Worked With
March 17, 2023
On a previous review I spoke of a customer service complaint stemming from a service of my car at the Ott's BMW in West Chester Pa, on February the 18th 2023. March 17th 2023, I have been made whole complaint stemming from a service of my car at the Ott's BMW in West Chester Pa, on February the 18th 2023. March 17th 2023, I have been made whole. J the service MGR did indeed step up and lead from a point of integrity. J did reimburse me for my damaged rims. I hope the owner views J as a key member of the problem solving team. The art of conflict resolution is a major asset to any company. it would seem as though Ott's service department is in capable hands. Thanks J. "Customers are not always right, but Customers are always Customers" More
by j468h
Employees Worked With
