BMW of West Chester - Service Center

Love everything about this dealership. .. my salesman, my service rep, the ambiance, the waiting area, the snacks! 😁😁😁 .. my salesman, my service rep, the ambiance, the waiting area, the snacks! 😁😁😁 More

Tech was very straightforward and seem to have knowledge. He was respectful and courteous and answered my questions. He was respectful and courteous and answered my questions. More

Dealership was able to get me in due to puncture in tire. They had to order the tire and was back on the road the following day. They had to order the tire and was back on the road the following day. More

Been with Otto’s for over 20 years and 4 BMW’s, excellent staff and service!! staff and service!! More

I was treated with respect, constantly getting updates and provided with a loaner for the week while my car was being diagnosed and repaired. and provided with a loaner for the week while my car was being diagnosed and repaired. More

They were swamped with cars to service, but they still got to my car with a short delay. Craftsmanship was excellent as always. They have figured out many difficult problems for me, over the last 10 year got to my car with a short delay. Craftsmanship was excellent as always. They have figured out many difficult problems for me, over the last 10 years. More

Service was prompt, and they took care of my travel making it possible to do the service making it possible to do the service More

BMW of West Chester's service department is simply exceptional. From the moment you walk in, you're greeted with a warm welcome and a professional attitude. The staff is knowledgeable, helpful, and al exceptional. From the moment you walk in, you're greeted with a warm welcome and a professional attitude. The staff is knowledgeable, helpful, and always willing to go above and beyond to ensure your satisfaction. Whether you're in for routine maintenance or a more complex repair, they handle your vehicle with care and expertise. The waiting area is comfortable and well-appointed, with complimentary refreshments and Wi-Fi to keep you connected. And when your car is ready, it's returned to you in pristine condition. Overall, BMW of West Chester's service department provides a top-notch experience that is unmatched in the industry. If you're in need of service for your BMW, look no further than this outstanding team! More

Super helpful and knowledgeable staff, but super long wait for an oil change (four hours) ugh wait for an oil change (four hours) ugh More