BMW of West Chester - Service Center

Bill Cosenza exhibits excellent professionalism and courtesy. Overall experience is fine. The dealership offers a wonderful business experience. courtesy. Overall experience is fine. The dealership offers a wonderful business experience. More

Frank Adinolfi has been my service advisor for many years. He is personable and knowledgeable with many years of experience. years. He is personable and knowledgeable with many years of experience. More

I have been a customer of Otto’s BMW since 1992. I have purchased eleven (11) vehicles from this dealership. I was experiencing a problem with my BMW. I needed immediate service on my car but appoi I have purchased eleven (11) vehicles from this dealership. I was experiencing a problem with my BMW. I needed immediate service on my car but appointments with a loaner vehicle were booked out for more than a month. I contacted Chris Clayton and he arranged an appointment for me with service adviser Bill Cosenza. The repairs on my vehicle were extensive, but I knew when I picked up my vehicle the job would be done right. In this present world, people never say “job well done”. Chris Clayton and Bill Cosenza are a credit this organization. These exceptional individuals are exactly why I’d rather drive thirty miles to West Chester than deal with a local dealership in Delaware. More

Aweful experience. Dropped car off on Friday morning, 10 hrs later they called and said they wouldn’t be able to ge to me until Monday despite my pre scheduling service Dropped car off on Friday morning, 10 hrs later they called and said they wouldn’t be able to ge to me until Monday despite my pre scheduling service. No follow up from manager or advisor. Didn’t seem to care that I was a long term service client. Will never return. Shame on them More

Very thorough car inspection - appreciate the quickness with which all the services were completed. Thank you with which all the services were completed. Thank you More

Great service! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! More

Been with Otto’s for over 20 years and 4 BMW’s, excellent staff and service!! staff and service!! More

I was treated with respect, constantly getting updates and provided with a loaner for the week while my car was being diagnosed and repaired. and provided with a loaner for the week while my car was being diagnosed and repaired. More

Tech was very straightforward and seem to have knowledge. He was respectful and courteous and answered my questions. He was respectful and courteous and answered my questions. More

Dealership was able to get me in due to puncture in tire. They had to order the tire and was back on the road the following day. They had to order the tire and was back on the road the following day. More