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BMW of West Chester - Service Center

West Chester, PA

4.7
900 Reviews

900 Reviews of BMW of West Chester - Service Center

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June 15, 2023

The coolant light continues to come on even though I was told it was fixed More

by TPSTALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Adinolfi
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2023

Super helpful and knowledgeable staff, but super long wait for an oil change (four hours) ugh More

by ZANTHEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Jun 15, 2023 -

BMW of West Chester responded

We are pleased to hear you found our service team helpful and knowledgeable. We appreciate your patience while we performed you oil change and other maintenance items due along the your tire rotation. Thank you for choosing BMW of West Chester.

June 15, 2023

Mellisa was great to work with. Inspection done in timely matter. Still waiting on a back ordered part to come in. More

by wrk3888@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

BMW of West Chester responded

We are happy to hear you enjoyed working with Melissa. At this time the needed part is still on backorder. We will reach out as soon as it becomes available. Thanks for choosing BMW of West Chester!

June 15, 2023

Been going here for years. This dealership does a good job taking care of their customers. More

by dtahshome
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

BMW of West Chester responded

We are thrilled to hear you continue to be so pleased. Many thanks from all of us at BMW of West Chester!

June 15, 2023

The service department @ BMW of West Chester never seem to disappoint. Special thanks to Bill in service, and Jake the technician for always taking care of us. More

by RIXRIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Zimmerman
Jun 15, 2023 -

BMW of West Chester responded

Thank you for your recognition of Bill and Jake and thank you for choosing BMW of West Chester!

June 15, 2023

Started poorly by not having car ready when promised but ended well due to service person More

by JR.CLEMENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

BMW of West Chester responded

We're pleased to hear Melissa was able to provide a satisfactory outcome to your visit. Many thanks again for choosing BMW of West Chester!

June 15, 2023

Effective and efficient service to maintain my precious M235i. Appreciate your efforts to keep me safely on the road. More

by kbwright13
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

BMW of West Chester responded

We are pleased to hear we were able to assist you efficiently and effectively with your safety always a priority. Many thanks for choosing BMW of West Chester.!

June 15, 2023

Chris Clayton is an outstanding Service Manager and should be recognized for his expertise and experience. More

by odipaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

BMW of West Chester responded

Thank you for your outstanding compliments for Chris and thank you for choosing BMW of West Chester!

June 15, 2023

Outstanding service, with every detail taken care of meticulously. It’s clear why this is the premier place to have your BMW serviced in the entire region. Quality people who care make all the differenc More

by jbrac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Braccia
Jun 16, 2023 -

BMW of West Chester responded

Thank you for being a valued member of the BMW of West Chester family.

Jun 16, 2023 -

jbrac responded

My wife and I are both happy to be among the many who find the service given your dealership to be the best in the region. Quality workmanship, and no need to “bring the car back” for the same issue. Things get repaired properly the first time thanks to your talented team of technicians.

June 15, 2023

Love everything about this dealership. .. my salesman, my service rep, the ambiance, the waiting area, the snacks! 😁😁😁 More

by Judith DeGeorge
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

BMW of West Chester responded

It is always a team effort here at BMW of West Chester. We're thrilled to hear you have been so pleased.

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