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BMW of West Chester - Service Center
West Chester, PA
985 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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985 Reviews of BMW of West Chester - Service Center
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June 30, 2023
Always a good experience. The staff is friendly, informative and honest. I know when my car goes in for service the work will be professionally handled and done right! The staff is friendly, informative and honest. I know when my car goes in for service the work will be professionally handled and done right! More
by Melissa27
Verified Customer
June 30, 2023
My service advisor was informative polite and very proactive in her handling of my situation. It made my service appointment a great experience proactive in her handling of my situation. It made my service appointment a great experience More
by Al Gary
June 30, 2023
I have purchased vehicles from this dealership for over 20 years and I have always received excellent support and service. 20 years and I have always received excellent support and service. More
by dcalla2498
June 27, 2023
Franks follow up and communication was excellent. Supported by great technicians doing great work! I have a new car on order and look forward to service at Ottos Supported by great technicians doing great work! I have a new car on order and look forward to service at Ottos More
by leone3889
Employees Worked With
June 27, 2023
Loaners were all taken. I knew that when I dropped off the car. So I said it's fine I'll come back at the end of the day. At 4;00 Melissa called my car is not done - a fuel I knew that when I dropped off the car. So I said it's fine I'll come back at the end of the day. At 4;00 Melissa called my car is not done - a fuel sensor they are working on some testing. I said well I need a ride then to my grandsons where I am supposed to be at the end of the day. Immediately. No problem. We have no an available drivers. I'll send u an Uber. Within a 1/2 of that call -- Uber was in the driveway. Amazing service. More
by mccordeb
June 25, 2023
Easy scheduling, convenient loaner, great communication, fast service, inspection discount, I will buy my next car here because of the service department fast service, inspection discount, I will buy my next car here because of the service department More
by melfitz86
June 24, 2023
Consistently excellent service from BMW of West Chester. Everyone is professional and accommodating. The communication is very good. Everyone is professional and accommodating. The communication is very good. More
by JWK
Employees Worked With
June 24, 2023
Professional all the way. Always keeps me informed. The video update is outstanding. The environment while waiting for my car is also outstanding and comfortable. Always keeps me informed. The video update is outstanding. The environment while waiting for my car is also outstanding and comfortable. More
by npetrelli
June 22, 2023
Frank Adinolfi and Jacob Zimmerman were very helpful diagnosing a recent issue. Great job and thank you! diagnosing a recent issue. Great job and thank you! More
by odipaco
