BMW of West Chester - Service Center

Been with Otto’s for over 20 years and 4 BMW’s, excellent staff and service!! staff and service!! More

I was treated with respect, constantly getting updates and provided with a loaner for the week while my car was being diagnosed and repaired. and provided with a loaner for the week while my car was being diagnosed and repaired. More

They were swamped with cars to service, but they still got to my car with a short delay. Craftsmanship was excellent as always. They have figured out many difficult problems for me, over the last 10 year got to my car with a short delay. Craftsmanship was excellent as always. They have figured out many difficult problems for me, over the last 10 years. More

Service was prompt, and they took care of my travel making it possible to do the service making it possible to do the service More

BMW of West Chester's service department is simply exceptional. From the moment you walk in, you're greeted with a warm welcome and a professional attitude. The staff is knowledgeable, helpful, and al exceptional. From the moment you walk in, you're greeted with a warm welcome and a professional attitude. The staff is knowledgeable, helpful, and always willing to go above and beyond to ensure your satisfaction. Whether you're in for routine maintenance or a more complex repair, they handle your vehicle with care and expertise. The waiting area is comfortable and well-appointed, with complimentary refreshments and Wi-Fi to keep you connected. And when your car is ready, it's returned to you in pristine condition. Overall, BMW of West Chester's service department provides a top-notch experience that is unmatched in the industry. If you're in need of service for your BMW, look no further than this outstanding team! More

Super helpful and knowledgeable staff, but super long wait for an oil change (four hours) ugh wait for an oil change (four hours) ugh More

Mellisa was great to work with. Inspection done in timely matter. Still waiting on a back ordered part to come in. Inspection done in timely matter. Still waiting on a back ordered part to come in. More

Been going here for years. This dealership does a good job taking care of their customers. This dealership does a good job taking care of their customers. More

The service department @ BMW of West Chester never seem to disappoint. Special thanks to Bill in service, and Jake the technician for always taking care of us. to disappoint. Special thanks to Bill in service, and Jake the technician for always taking care of us. More