BMW of West Houston

I stopped by this dealership after work and walked the lot looking at vehicles. No one spoke to me, so I decided to go inside. I walked passed the receptionist desk where two salesman where talking, bot lot looking at vehicles. No one spoke to me, so I decided to go inside. I walked passed the receptionist desk where two salesman where talking, both looked up at me, neither one spoke. I walked further down the showroom to find some help.... There was no one. So I walked back to the desk and apologized for interrupting the salesman's conversation and inquired about a vehicle I saw online. Without looking it up I was told that vehicle was sold. When I said there are actually two vehicles I would like to see, that's when he looked it up and found neither vehicle had been sold but they were at your sister store and was toId to go there. I have never been treated like that at any bussiness let alone from a dealership. I will not be back More

The best service anyone can ask for!! Tommy and Maria went above and beyond to make me feel comfortable in purchasing my vehicle. Thank you and look forward in doing more business with BMW West Houston went above and beyond to make me feel comfortable in purchasing my vehicle. Thank you and look forward in doing more business with BMW West Houston in the future! More

Service advisor was great he treated me like a true customer and was always courteous. Dealership was also clean and also offer free refreshments two customers. customer and was always courteous. Dealership was also clean and also offer free refreshments two customers. More

Had a very pleasant experience at BMW West Houston. I was looking for a non-BMW brand used car, Tommy Luk patiently answered all my questions and explained everything in details, which made the entire transa looking for a non-BMW brand used car, Tommy Luk patiently answered all my questions and explained everything in details, which made the entire transaction a very satisfied one. Thank you Tommy and Alonso! More

I am very disappointed with the folks at West .In early December I bought a CPO X5. In my haste to close the transaction I didn't notice 2 charges totalling $758 was added, so my bad for missing that. The December I bought a CPO X5. In my haste to close the transaction I didn't notice 2 charges totalling $758 was added, so my bad for missing that. The lesson learned, make sure to compare the deal sheet you agree on price, trade-in value etc to be the same as the final one one signs or they will stick it to you as well. Then I get home and I had received an email saying I could get $500 back from BMW financial for buying a CPO BMW. I immediately forwarded the sales rep the email I received. It's been 12 days and still no answer. More

BMW of West Houston provided us with exceptional service. Friendly staff and a fresh, clean environment. Jose, provided the utmost experience for us. He made sure to listen to what I was looking for and ensu Friendly staff and a fresh, clean environment. Jose, provided the utmost experience for us. He made sure to listen to what I was looking for and ensured he shared his knowledge with us. Even though we didn’t find the vehicle we were looking for that day, Jose kept in communication with me. Throughout the weeks he kept me informed of vehicles that matched my requests. He made it happen! Found my dream car at another dealership, picked it up and had the keys in my hand in no time. It was such a smooth process. The entire staff is ready to provide professional help in a timely manner to ensure you have an excellent experience while shopping for your vehicle. Thank you BMW of West Houston, ask for Jose, best decision ever. More

Incredible buying experience! the experience was great from start to finish. Our sales person, Tommy, kept us informed every step of the way. Would defiantly recommend Tommy for an awesome purchase experi from start to finish. Our sales person, Tommy, kept us informed every step of the way. Would defiantly recommend Tommy for an awesome purchase experience!! More

Thank yo very much for your kind support for us. We could have nice one. I could have testing drive very easy and quickly. Thanks. have nice one. I could have testing drive very easy and quickly. Thanks. More

Used the valet service today and, as many years before, Used the valet service today and, as many years before, I have no complaints. Good job on all my cars. Cars are returned clean every time Used the valet service today and, as many years before, I have no complaints. Good job on all my cars. Cars are returned clean every time More

At this point, my impression is NOT a favorable one. I brought in my 2010 535I car on Monday at ~ 6:10 PM and articulated that I took the car to a local mechanic and they identified a high battery drain w brought in my 2010 535I car on Monday at ~ 6:10 PM and articulated that I took the car to a local mechanic and they identified a high battery drain while the car was parked (and not running). I added that I was removing a relay while my car was parked so that the battery would not drain further - but that I had to plug it back in in order to start it. On the AM of Tuesday, I articulated the same to a Dustin Fenley and I gave him authorization for a $200 charge for a diagnostic check at ~ 7:18 AM on Tuesday. I called 2 x during the day Tuesday for a status (once at 11 AM, and again at 2 PM) and was told the messages were delivered to Mr Fenley. Since I heard nothing, I texted Mr Fenley and he finally called me at ~ 2:45 PM on Tuesday. Much to my surprise he told me that they cannot replicate the error.....AND he said the car had been idling ALL day. I reminded him that the issue is NOT while the car is running - that it is while it is parked. In fact, the battery will re-charge while the car is running, and the issue will never appear in that state. He then told me that he would articulate the same to the technician. This AM (Wednesday) I texted Mr Fenley twice (once at 7:30 AM and again at 9:30 AM) and asked for a status, and I articulated that I need my car back today. No response. I just called the Service dept and was told that Mr Fenley left early yesterday and is off today. After being transferred to another service representative, I was told that the car is ready to go - AND that they could not replicate the issue. I then told the new representative the history herein, and to PLEASE test the car while it is not running (as I suspect Mr Fenley never communicated the same to a technician)......Additionally I have asked to speak to a manager in the service department. Not good customer service by Mr Fenley....the service from the rest of the team is TBD. More