BMW of West Houston

BMW West Houston (along with their sister dealership Momentum owned by the same group) treats their long time clients like trash. Can't believe this is my 2nd time having to leave negative reviews becau Momentum owned by the same group) treats their long time clients like trash. Can't believe this is my 2nd time having to leave negative reviews because I am that upset and disappointed. Usually people can't even pay me to leave reviews because I don't have time for this xxxx. Where to start... 1. Nonexistent customer services. Seriously, we bought a brand new x7 (120k+!) in the middle of the pandemic when car sales plummeted, and they didn't even try to do post sales follow up. Shockingly, not even 2-3 months in, I noticed many issues with the SUV (probably from being cheaply built since they rushed our build). 2. Have had long history of POOR repair services here. I question whether they had competent technicians fixing my cars. NO QUALITY CHECKS WHATSOEVER. My 6 series, just a few years old, was put in for repairs and body work, got it back and they fixed one thing but completely ruined three others due to carelessness. I complained and sent the car back, got it back the 2nd time and you guessed it...fixed the old and I noticed more crap. I requested for the car to be sent back in for them to correct the remaining issues (stemming from the original repair request) ,and they tried to denied all responsibilities. Claimed it was not their fault...um yes it was, and it's insulting when people straight up xx you. Very unprofessional trying to argue with your very long time clients. Not to mentioned we paid thousands of $$$ out of pocket for these repairs. Within 3 weeks more issues discovered. I will continue to give this place my unimpressed attitudes until they fix their xxxx. I'm not paying extra money to fix things caused by carelessness from their technicians or whoever touched my car while it is at the dealership. More

Great service and take care of business. Tommy was is a great salesman and will ask for him if I get another vehicle. Thank you, great salesman and will ask for him if I get another vehicle. Thank you, More

Beautiful dealership-everything you need is here-new car, parts, service, comfortable environment, friendly & helpful people. Tommy Luk is knowledgeable and helpful in new sales. parts, service, comfortable environment, friendly & helpful people. Tommy Luk is knowledgeable and helpful in new sales. More

Great experience as always as I have leased a few vehicles over the last decade. Highly recommend Tommy Luk and Chris Blair who were both very knowledgeable and patient throughout this entire process vehicles over the last decade. Highly recommend Tommy Luk and Chris Blair who were both very knowledgeable and patient throughout this entire process. More

Very smooth and pleasing experience through out the buying process. Tommy and his team were thorough in offering as well as executing every tasks properly. buying process. Tommy and his team were thorough in offering as well as executing every tasks properly. More

I stopped by this dealership after work and walked the lot looking at vehicles. No one spoke to me, so I decided to go inside. I walked passed the receptionist desk where two salesman where talking, bot lot looking at vehicles. No one spoke to me, so I decided to go inside. I walked passed the receptionist desk where two salesman where talking, both looked up at me, neither one spoke. I walked further down the showroom to find some help.... There was no one. So I walked back to the desk and apologized for interrupting the salesman's conversation and inquired about a vehicle I saw online. Without looking it up I was told that vehicle was sold. When I said there are actually two vehicles I would like to see, that's when he looked it up and found neither vehicle had been sold but they were at your sister store and was toId to go there. I have never been treated like that at any bussiness let alone from a dealership. I will not be back More

The best service anyone can ask for!! Tommy and Maria went above and beyond to make me feel comfortable in purchasing my vehicle. Thank you and look forward in doing more business with BMW West Houston went above and beyond to make me feel comfortable in purchasing my vehicle. Thank you and look forward in doing more business with BMW West Houston in the future! More

Service advisor was great he treated me like a true customer and was always courteous. Dealership was also clean and also offer free refreshments two customers. customer and was always courteous. Dealership was also clean and also offer free refreshments two customers. More

Had a very pleasant experience at BMW West Houston. I was looking for a non-BMW brand used car, Tommy Luk patiently answered all my questions and explained everything in details, which made the entire transa looking for a non-BMW brand used car, Tommy Luk patiently answered all my questions and explained everything in details, which made the entire transaction a very satisfied one. Thank you Tommy and Alonso! More

I am very disappointed with the folks at West .In early December I bought a CPO X5. In my haste to close the transaction I didn't notice 2 charges totalling $758 was added, so my bad for missing that. The December I bought a CPO X5. In my haste to close the transaction I didn't notice 2 charges totalling $758 was added, so my bad for missing that. The lesson learned, make sure to compare the deal sheet you agree on price, trade-in value etc to be the same as the final one one signs or they will stick it to you as well. Then I get home and I had received an email saying I could get $500 back from BMW financial for buying a CPO BMW. I immediately forwarded the sales rep the email I received. It's been 12 days and still no answer. More