BMW of West Houston

At this point, my impression is NOT a favorable one. I brought in my 2010 535I car on Monday at ~ 6:10 PM and articulated that I took the car to a local mechanic and they identified a high battery drain w brought in my 2010 535I car on Monday at ~ 6:10 PM and articulated that I took the car to a local mechanic and they identified a high battery drain while the car was parked (and not running). I added that I was removing a relay while my car was parked so that the battery would not drain further - but that I had to plug it back in in order to start it. On the AM of Tuesday, I articulated the same to a Dustin Fenley and I gave him authorization for a $200 charge for a diagnostic check at ~ 7:18 AM on Tuesday. I called 2 x during the day Tuesday for a status (once at 11 AM, and again at 2 PM) and was told the messages were delivered to Mr Fenley. Since I heard nothing, I texted Mr Fenley and he finally called me at ~ 2:45 PM on Tuesday. Much to my surprise he told me that they cannot replicate the error.....AND he said the car had been idling ALL day. I reminded him that the issue is NOT while the car is running - that it is while it is parked. In fact, the battery will re-charge while the car is running, and the issue will never appear in that state. He then told me that he would articulate the same to the technician. This AM (Wednesday) I texted Mr Fenley twice (once at 7:30 AM and again at 9:30 AM) and asked for a status, and I articulated that I need my car back today. No response. I just called the Service dept and was told that Mr Fenley left early yesterday and is off today. After being transferred to another service representative, I was told that the car is ready to go - AND that they could not replicate the issue. I then told the new representative the history herein, and to PLEASE test the car while it is not running (as I suspect Mr Fenley never communicated the same to a technician)......Additionally I have asked to speak to a manager in the service department. Not good customer service by Mr Fenley....the service from the rest of the team is TBD. More

The dealership is very nice and clean and the people are very professional. Tommy was great, but I think his assistant, Alonso, set the tone for the entire transaction. He was very personable and answered e very professional. Tommy was great, but I think his assistant, Alonso, set the tone for the entire transaction. He was very personable and answered every question I had. He never made me feel like I was asking a stupid question and was just an all about great person to work with. Tommy made sure I understood the numbers and even Alexis in finance put the cherry on top. Would definitely recommend... I’ve already told my mom to go trade in her BMW. More

Thank you so much to our salesman Mr TommyVery please Thank you so much to our salesman Mr Tommy Very please with the time dedication and service that he provided to us. Thank you for helping and making Thank you so much to our salesman Mr Tommy Very please with the time dedication and service that he provided to us. Thank you for helping and making the purchase possible. it More

The support I received from Tommy Luk and Alonso Munozcano were simply exceptional. Knowledgeable, proactive and eager to help throughout the purchasing process.... from vehicle selection to feature Munozcano were simply exceptional. Knowledgeable, proactive and eager to help throughout the purchasing process.... from vehicle selection to features inclusion to open communication. Kudos to both Tommy and Alanso. I have been a BMW customer since early 1990s, and I would consider my recent experience with both Tommy and Alanso as EXCEPTIONAL & would rate them as A+++++..... Would certainly purchase my future BMWs from Tommy.... Hands down.... :c) More