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BMW of West Houston
Katy, TX
442 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center.
BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 442 reviews
October 01, 2020
The support I received from Tommy Luk and Alonso Munozcano were simply exceptional. Knowledgeable, proactive and eager to help throughout the purchasing process.... from vehicle selection to feature Munozcano were simply exceptional. Knowledgeable, proactive and eager to help throughout the purchasing process.... from vehicle selection to features inclusion to open communication. Kudos to both Tommy and Alanso. I have been a BMW customer since early 1990s, and I would consider my recent experience with both Tommy and Alanso as EXCEPTIONAL & would rate them as A+++++..... Would certainly purchase my future BMWs from Tommy.... Hands down.... :c) More
by vxg139
Employees Worked With
Other Employees :
The lady who helped finalize my vehicle's purchase... sorry, don't know her name!, Alonso Munozcano
October 01, 2020
Thank you so much to our salesman Mr TommyVery please Thank you so much to our salesman Mr Tommy Very please with the time dedication and service that he provided to us. Thank you for helping and making Thank you so much to our salesman Mr Tommy Very please with the time dedication and service that he provided to us. Thank you for helping and making the purchase possible. it More
by Klazzykidz10
Employees Worked With
September 11, 2020
Service center not responsive and not friendly. They are very slow and not the type of service we are accustomed to purchasing luxury cars. We will be purchasing next car at another BMW location . very slow and not the type of service we are accustomed to purchasing luxury cars. We will be purchasing next car at another BMW location . More
by Mrsmaparker
Employees Worked With
Jasmine
August 28, 2020
Amazing service... Tommy has excellent communication and was able to get me exactly what I was looking for and the home delivery was amazing... I will definitely be a return customer. was able to get me exactly what I was looking for and the home delivery was amazing... I will definitely be a return customer. More
by Misskimhop
August 28, 2020
Tommy and Alonso were incredibly helpful and transparent during the entire process. They helped me find my dream car and took fantastic care of me the entire time, and I would happily do business with them during the entire process. They helped me find my dream car and took fantastic care of me the entire time, and I would happily do business with them and the entire BMW West team again. More
by Rrmecchi
August 20, 2020
Outstanding customer service by David McCormick and team. Thank you. Also sincere thanks to Mr. Randy Baxter. Vehicle serviced: 2019 BMW X5 xDrive 40i; 12 month service Thank you. Also sincere thanks to Mr. Randy Baxter. Vehicle serviced: 2019 BMW X5 xDrive 40i; 12 month service More
by Naved
Employees Worked With
Randy Baxter, David McCormick
August 12, 2020
Great They did a really great job getting me a vehicle that I am very happy with. I appreciate them being straightforward and to the point. They did a really great job getting me a vehicle that I am very happy with. I appreciate them being straightforward and to the point. More
by Adamdrhodes
August 06, 2020
Go see Tommy Five vehicles from BMW West and four of those from Tommy. Completely different vehicles (age, price, make) each time but always the same excellent hel Five vehicles from BMW West and four of those from Tommy. Completely different vehicles (age, price, make) each time but always the same excellent help, care and attention from Tommy. With additional support from Alonso you can’t ask for a better team and car buying experience. Be it another new or used vehicle my first stop is with these guys. Haven’t gone wrong yet. When it’s time for a service, Joanna Wolf has always taken care of things. Thank You! More
by Adrian.kubran
July 28, 2020
First class BMW dealer Highly recommend BMW of West Houston. They set the bar for other complimentary dealerships. Tommy Luk and Alonso Munozcano are exceptional and consist Highly recommend BMW of West Houston. They set the bar for other complimentary dealerships. Tommy Luk and Alonso Munozcano are exceptional and consistently go above and beyond to ensure client satisfaction. Pre-Sale and Post-Sale both Tommy and Alonso have ensured all my questions and concerns about my vehicle were addressed. They are both very reliable and follow through on their commitments. BMW West Houston is the premiere BMW dealership in the greater Houston area. More
by jaime.mani
July 24, 2020
Super fast and friendly Was able to pick the car online and handle everything remote- Tommy was excellent and made this surprise for my husband perfect! Thank you Tommy and t Was able to pick the car online and handle everything remote- Tommy was excellent and made this surprise for my husband perfect! Thank you Tommy and team! More
by Bvega1
Employees Worked With
