BMW of West Houston

My sales rep, Samer, was so lovely throughout the entire process. He searched high and low for the X5 that I wanted and got it. He was very communicative and kept me up to date every step of the way. process. He searched high and low for the X5 that I wanted and got it. He was very communicative and kept me up to date every step of the way. More

My experience at BMW West was, simply put, perfect! I bought a used Kia Sportage and they cleaned it thoroughly before I drove it home. Working with Ted for my purchase was very nice. He was meticulous I bought a used Kia Sportage and they cleaned it thoroughly before I drove it home. Working with Ted for my purchase was very nice. He was meticulous and attentive, and made sure the process was as smooth as can be. I can confidently say that BMW West is the place to go if you seek a transparent experience, comfortable waiting area, and a dealer that treats you with respect. I personally recommend Ted for buying a vehicle as he was there for everything and made this experience as good as it was. More

BMW of West Houston provided me with the easiest and most accommodating purchase experience that I’ve had. Between the salesman, Tommy Luk and the finance representative I was extremely satisfied with the re accommodating purchase experience that I’ve had. Between the salesman, Tommy Luk and the finance representative I was extremely satisfied with the results. I would definitely recommend this dealership. More

Professional, Infromative, made sure all customer conerns, needs, and experiened was compltely satified. A thorughly plasent, sucessful experince. conerns, needs, and experiened was compltely satified. A thorughly plasent, sucessful experince. More

Good service, transparent discussions. Good selection on the lot. Bilal was great to deal with. Good selection on the lot. Bilal was great to deal with. More

Mt sales man, Omar, was great and very knowledgeable. I did purchase a BMW x5 ..I would definitely recommend this dealership and Omar I did purchase a BMW x5 ..I would definitely recommend this dealership and Omar More

I bought a used car from this seller. The reviews are only positive. Excellent, pleasant communication. Top quality service. Most importantly, the manager Massine kept all the promises we The reviews are only positive. Excellent, pleasant communication. Top quality service. Most importantly, the manager Massine kept all the promises we had agreed on. Even after buying the car, Massine continued to be happy to help and sent all the necessary documents. From my side, only best feedbacks. More

I rarely write reviews, but my experience at BMW West was so exceptional that it truly deserves recognition. From the moment I walked in, I felt not just like a customer—but like a valued member of the BMW f so exceptional that it truly deserves recognition. From the moment I walked in, I felt not just like a customer—but like a valued member of the BMW family. Jacob Garza, my Client Advisor, set the tone for the entire experience. He was patient, knowledgeable, and genuinely cared about helping me find the right vehicle. There was no pressure—just guidance and thoughtful insight. He listened closely to what I wanted and ensured every detail was taken care of with honesty and professionalism. When it came time for service, Joanna Wolf went above and beyond. She not only ensured everything was handled efficiently but made sure I felt informed and comfortable throughout. Her warmth and attention to detail truly turned what can often be a stressful experience into something smooth and reassuring. A huge thank you to Charles Cannon, the General Manager, whose leadership is clearly reflected in the culture of the entire dealership. It’s rare to see a GM who is so hands-on, approachable, and dedicated to ensuring each guest leaves satisfied. Charles took time to check in and ensure everything exceeded expectations—his empathy and integrity left a lasting impression. And I also want to give credit to BMWUSA. It’s clear that the commitment to excellence starts at the top. From design and performance to customer service and brand integrity, BMW delivers on its promise, and BMW West is a shining example of that. More

Errol Nolan is the most honest person I have ever met at a car dealership! He treated me like a VIP (I enjoyed every minute of it). I felt like I got the best deal of my life! Highly recommend! a car dealership! He treated me like a VIP (I enjoyed every minute of it). I felt like I got the best deal of my life! Highly recommend! More

I had an outstanding experience at BMW of West Houston! From start to finish, the team was professional, welcoming, and truly committed to customer satisfaction. A special shout-out to Omar, my salesman From start to finish, the team was professional, welcoming, and truly committed to customer satisfaction. A special shout-out to Omar, my salesman, who was knowledgeable, patient, and incredibly helpful throughout the process. He made sure I found the perfect vehicle that met all my needs and preferences. His friendly approach and attention to detail made the car-buying experience smooth and enjoyable. Also, huge thanks to Nick in finance—he made what’s usually the most stressful part of the process feel effortless. Nick was transparent, efficient, and took the time to explain every detail thoroughly. I really appreciated how he helped secure a great financing option with no pressure or surprises. If you’re in the market for a BMW, I highly recommend visiting BMW of West Houston and asking for Omar and Nick. They truly go above and beyond! More