BMW of West Houston

I bought my pre-owned BMW M5 from Momentum BMW West in 2009, along with an extended warranty. Until recently, my car had always been serviced at this dealership. I did not mind paying the higher cost to k 2009, along with an extended warranty. Until recently, my car had always been serviced at this dealership. I did not mind paying the higher cost to keep my car running properly and I trusted Momentum BMW West to ensure my M5 was serviced properly and in a professional manner. Initially, things went pretty well, but there came a time when the car began to have a recurring problem with increased emissions, which started at about 70k miles. The increased emissions fault code would appear and then disappear. Whenever the light came on, I would take the car to Momentum within ONE day. Between 70k and 81k miles, I brought my car to Momentum’s service department numerous times regarding this same recurring problem and voiced my frustration with the issue. They assured me on every occasion they would get the problem resolved. I became somewhat frustrated with my service advisor regarding the numbers of occurrences associated with this particular problem and their failure to repair the problem. On one occurrence, Momentum changed the CO2 sensors at 78k miles, at the cost to me of several hundred dollars. But, the problem returned soon afterwards, which suggested to me that they had not properly diagnosed and repaired the problem at all. I continued to bring my car back to them on numerous occasions regarding this issue. Then, at 81k miles, they told me that ONE of the catalytic converters needed to be replaced. Up to that point, they had never mentioned anything to me about any potential problems regarding the catalytic converters. They explained to me that had the problem been diagnosed prior to 80k miles, replacement of the catalytic converter would have been covered under a warranty. Since the car had 81k miles, the replacement would cost me several thousand dollars. I was quite upset that their service department failed to diagnose the problem within the 80k mile warranty period. I voiced my disappointment in the manner in which this problem had been handled. The service manager then told me he would look to see if there was something they could do to lessen the expense. It took several weeks and numerous emails and phone calls before they got back to me, but they offered to absorb some of the cost to replace one converter. I was not satisfied with their offer. They declined any negotiation on their offer and then simply stopped responding to my attempts to contact them. They absolutely stopped returning my calls and my emails. I then took my car to their sister BMW dealership, located on Hwy 59. Momentum Southwest took a look at the car and diagnosed that BOTH converters needed to be replaced at a retail cost of more than $13,000. They offered a reduced price of $8,500. They explained that Momentum BMW West not only misdiagnosed the problem, but did not provide me with the correct catalytic replacement requirements. I then took my car to yet another repair shop (not a dealership), which specializes in BMW repair. Their mechanics also diagnosed both converters needed to be replaced. I then went back to Momentum BMW West, walked into the service department and spoke directly with the service manager with my findings. He agreed to take yet another look at my car. This time, they agreed BOTH converters needed to be replaced. I asked that they provide me with a reasonable offer to correct the problem. The service manager explained he would make every effort to come up with a workable solution. However not only did he not contact me again, but he refused to respond to all of my attempts to contact him by email or phone. Momentum BMW West NEVER contacted me with any offer to replace both converters. I am completely dissatisfied with the lack of professionalism I experienced at this dealership and would not recommend them to anyone. More

Absolutely not recommended. I stopped by to see an SUV Absolutely not recommended. I stopped by to see an SUV they advertised online. When I went there, the vehicle was sold already. They always list the Absolutely not recommended. I stopped by to see an SUV they advertised online. When I went there, the vehicle was sold already. They always list their vehicle on ebay. It says still available on ebay. Later that night, the same exact vehicle showed up as a new listing on ebay. I sent a message if the vehicle is available, they said it was sold but they were trying to sell me another car, completely different model from what I was looking for. I sent a message to them why the vehicle was re-listed because I knew it was already sold at the dealer ship. No answer but the listing is still there. They use bait and switch type method. Check ebay rating, their score is 73% positive feedback. Another complaint, don't expect to get a call back when you ask the sales manager to call you More

Horrible customer service and the technicians are incompetent. No loaners available when your car breaks down. Always takes longer than predicted, and the car is NEVER FIXED WHEN I GET IT BACK. Di incompetent. No loaners available when your car breaks down. Always takes longer than predicted, and the car is NEVER FIXED WHEN I GET IT BACK. Disgusting. More

I had some issues buying my X5M, but the service from CJ Broll was excellent, & made up for some frustrations in dealing with the sales guys! Broll was excellent, & made up for some frustrations in dealing with the sales guys! More

DO NOT GO TO THIS LOCATION Every individual I came in contact with (except the guys who open the door in service wearing blue shirts) was VERY RUDE and UNPROFESSIONAL! I purchase my key at their loca contact with (except the guys who open the door in service wearing blue shirts) was VERY RUDE and UNPROFESSIONAL! I purchase my key at their location because it is closest. Once the key arrived they told me they would assist me in activating the key to my car by phone due to the fact my car was locked and I could not get inside. So I call the location and tell them I am ready to be instructed as to how I activate the key so that I can finally unlock and drive my car. She states that he will call me back and they never does. MIND YOU: minutes earlier I had just paid a tow guy $50.00 to get into the car because you had to be inside to activate it. They cost me an additional 50.00 and headache! I have to say I have never been treated so poorly. STEER CLEAR of this place! UPDATE:: The next morning I was contacted by ANDREW the service manager at the Southwest Freeway location and he was so nice and professional. He apologized for another locations behavoir and sent someone to my location to open the car and acctivate the key. I was totally in shock because the other location could care less. Im soo happy with ANDREW THE SERVICE MANAGER AT THE SOUTHWEST FREEWAY LOCATION. They cared when no one else did. More

Repeated problems honoring service appointment times. I suspect something fishy this time because they are telling me both rear tires need replaced to pass state inspection. One was a year old, the other o suspect something fishy this time because they are telling me both rear tires need replaced to pass state inspection. One was a year old, the other only 3 months. BTW, this is the same thing they told me at my last inspection. More

Bought a certified X5, every experience I have had with this dealerships screams (3 visits) ripoff. My wife wanted a Beemer since her lexus was totalled. I would never recommend Momentum to anyone...all this dealerships screams (3 visits) ripoff. My wife wanted a Beemer since her lexus was totalled. I would never recommend Momentum to anyone...all the dealerships are rude and not customer oriented. More

Sales: Dealership was very difficult to work with. Saw Sales: Dealership was very difficult to work with. Saw a car on their lot that I liked and the salesman said it only needed to go through the CPO pr Sales: Dealership was very difficult to work with. Saw a car on their lot that I liked and the salesman said it only needed to go through the CPO process and he could sell it to me. Ended up taking almost a week. Must not have needed the sale. I was then given a somewhat low offer for my trade in and they refused to budge on price. I would have gladly gone elsewhere, but I wanted a manual transmission, and this was one of maybe 6 in all of Houston! Service: Right off the bat, the iPod cable to integrate my iPod with IDrive didn't work. I was told that even though they sold me the car with the cable, it was installed at a BMW dealer, the parts used were from BMW, and the car had passed CPO inspection, the repair for the cable would be $300, all for an hour of reprogramming. And this was on my second or third trip to the dealership to have this repair done, each time with a different service advisor, who knew nothing about the vehicle history and had to run his own checks. I ended up taking it to another dealership who fixed the problem under warranty without any argument. The other issue I had was a brake squeal. Three times I took it to this dealership, and each time I ended up waiting over 3 hours just to be told they couldn't hear the noise. I took it to the dealership I go to now, and they fixed the squeal and replaced the brakes without hesitation. Also, they were always very reluctant to give me loaner cars. The dealership I take my car to now gives them out like they're going out of style. There are so many BMW dealers in the Houston area, you'd have to be a masochist to use this one. More