BMW of West Houston - Service Center

oil change had an appointment and it still took 3+ hours for an oil change. they had to do a program update, but still 3+ hours is ridiculous, especially when t had an appointment and it still took 3+ hours for an oil change. they had to do a program update, but still 3+ hours is ridiculous, especially when they know your waiting. on top of that, the gift wash job is half assed, rims still had the notorious brake dust still on them and did not hardly wipe car down. we also own a Lincoln and they wash gift also, but they vac and the wash is 10 times more detailed and wiped down. More

Momentum BMW West Service - thumbs up! The customer service experience I had at this dealership compared to the sister location off SW fwy is light years better! I was briefed by my adviso The customer service experience I had at this dealership compared to the sister location off SW fwy is light years better! I was briefed by my advisor regarding a delay because a part needed for my BMW was coming in from Germany. I was also given a loaner vehicle during the time while waiting for the part. More

Horrible service DO NOT BUY A CAR FROM BMW WEST I can literally write a book on the service the manager CASH, RANDY AND THE GM MARIA are horrible she even called me uneducated because I told her tha I can literally write a book on the service the manager CASH, RANDY AND THE GM MARIA are horrible she even called me uneducated because I told her that I would leave negative feedback do not buy your car here or get service they are horrible when I ask for the coporate office number Maria the General manager refused and hung up the phone in my face More

A+ from the buying experience to the yearly maintenance I bought my 535i last year from here and it was a great hassle free experience! Mr Tommy Luk helped me out at the time and he is still one phone call I bought my 535i last year from here and it was a great hassle free experience! Mr Tommy Luk helped me out at the time and he is still one phone call away if I need anything for the car! From maintenance to getting a loaner car, he is always there to help. Went back last week and he was still as friendly and helpful. At the service dept, Mr Tom Pham helped me out with the biggest smile you can receive at any Buisness. Very sincere and professional! He tried to call me when service was done, but my phone was out of charge, he ended up sending me an email that the car is ready. Very professional and friendly. Totally recommend. More

Sales & After Service **A+++** I recently had an issue with one of the 3 cars my family has purchased at BMW West and it was quite an involved issue. At first glance, really, there I recently had an issue with one of the 3 cars my family has purchased at BMW West and it was quite an involved issue. At first glance, really, there should have been nothing the dealer could do to help me. But they did. All the people I spoke with were very helpful and the whole experience reassured that the previous cars we bought were purchased at the right place, and certainly reaffirmed that the future cars we plan to purchase will be purchased from the right place. BMW West and its staff are great people to work with. In particular I would like to thank: Juan (Service), Charles (Sales Manager), and Mike S (Sales) More

Didn't responde after service request This is the worst place ever, this guy Mr. Luk promised to call back after an issue with the car, nothing! Calling or chatting doesn't help. They don' This is the worst place ever, this guy Mr. Luk promised to call back after an issue with the car, nothing! Calling or chatting doesn't help. They don't want you here... never had an experience like that! More

Service Center DOES NOT DO THEIR JOB I have a 750 LI, I have been taking it to this BMW dealer for the past 1 1/2 yrs. The service i received Monday was disgusting to the BMW standard an I have a 750 LI, I have been taking it to this BMW dealer for the past 1 1/2 yrs. The service i received Monday was disgusting to the BMW standard and name. They are so rude and what they consider a courtesy is not a courtesy. Jeb does not need to manage anything (Please be aware that if its free you are not expected to hold them accountable for there lack of workmanship and attention to your car). Jeb made it clear that if its a free or courtesy service and its either not done or 1/2 done... That okay because it FREE. I guess your lucky to even get it in the garage since your not paying for any service. He also informed that he has to pay his technicians so how could he pay them if we are getting a "courtesy service". I am BEYOND upset with this dealer and even though i didn't want anything for "Free" all I was asking is that they fix what they said they did when I DID "pay" for the service and I DIDNT get. I have payed thousands of dollars for "SERVICE" and clearly they have lied about what they are saying they are checking. He insisted I wanted it done for free.. I guess he couldn't see past his own ignornat ways. They have no idea that they have lost a CUSTOMER for life due to there customer service. After I spoke to Jeb I also spoke to Randy which then Diagnosed my car ( of which i still had to pay the $165 fee for his tech to look into it I guess I needed to pay his 5 hours for looking at my car like Jeb said ) and came back with $7500 Estimate or i could trade it in. After I thought this was insulting because what they said they checked the last year and half is what was causing these issues and I feel like they gave this huge estimate to then tell me to trade it in. Whats even funnier is that I asked them to just give me my car and I would be on my way... well just like every thing else at that service center it was 1/2 done they didn't even screw my engine cover (no screws ) on and they lost some kind of clamps. I then took it to the BMW on 59 and they said i didn't even need $7500 worth ( that the estimate that they gave me was ridiculous) they only said I needed a few parts and it wasn't a big deal all of that work would cost me $600, and even though I didn't get it fixed at the 59 BMW that day they didn't charge me the fee to look at my car. The amount of labor charged at the BMW WEST is a robbery. So this tells me that they just wanted to get me out of the dealership and startle me ( what a way to scare customers into paying a crazy amount when it didn't even need it.. very reputable) . This is a testament to the standard of service that they give. DO NOT GO HERE TO GET ANYTHING FIXED. You are better off going to the BMW on 59 they know what service is and they treat you with respect, courtesy and they care about your concerns. I GUESS THIS IS THE NEW BMW WEST STANDARD !! BMW has always had such a high standard of work and this is subpar, unacceptable work is beyond disappointing. I don't know that I will ever look at BMW the same. All I wanted was for them to fix what they said they checked every single time my car came to the shop. BMW OF WEST HOUSTON :: YOU ARE A DISGRACE TO THE BMW NAME More