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BMW of West St. Louis - Service Center
Manchester, MO
251 Reviews
We are located in Manchester, MO just 2 blocks west of Highway 141. Our parts and service departments are even open on Saturdays for your convenience. Come by and see why BMW is the Ultimate Driving Machine!
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This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
251 Reviews of BMW of West St. Louis - Service Center
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October 24, 2018
Awesome Service Hats off to Mr. Linzie F. Sr. I am one to be very nervous and uncomfortable in dealerships. However Mr. Linzie F. Sr. made it very easy for me to fee Hats off to Mr. Linzie F. Sr. I am one to be very nervous and uncomfortable in dealerships. However Mr. Linzie F. Sr. made it very easy for me to feel comfortable at BMWWC it was my first time in for service and he made sure I was very well taken care of. He also came back to check on me after he placed me in the hands of the service dept. Way to go Mr. Linzie F. Sr. for the Red Carpet treatment. Thank You I will definitely recommend Mr. Linzie F Sr. And and BMW OF WC dealership. Thank You Guys 😊 More
by Sweetnesskn
Helpful October 15, 2018
With new ownership, service is horrible!! I have purchased new tires, new wheels and/or 4 wheel alignments every year for 5 years and keep having the same issue every year. I do not believe I I have purchased new tires, new wheels and/or 4 wheel alignments every year for 5 years and keep having the same issue every year. I do not believe I received proper wheel alignments. After year three, I requested BMW do whatever was necessary for me to quit returning every year with this same issue. I was told again, new tires, new wheels and 4 wheel alignment. So I did. A year later, same issue! Replaced again!! This year, same issue!!!! This time I went somewhere else and found out Rear Shocks were my issue. Another wheel alignment, new tires, and this time rear shocks. Management had no compassion for these mishaps and told me there was absolutely nothing they could do about it. I think his name is Brandon. I have been a customer at West County BMW over 10 years and NOW service is horrible More
by Im2tuf
October 09, 2018
Worst BMW dealership BEWARE!!! BMW of West St. Louis will tell you that your bmw needs repairs that are not necessary. Thousands of dollars at that. I had taken on of my b BEWARE!!! BMW of West St. Louis will tell you that your bmw needs repairs that are not necessary. Thousands of dollars at that. I had taken on of my bmw's in for service. I was told that vehicle needed over a thousand repairs. Took it to AutoHaus, I was told no repairs were needed. BMW of West St. Louis are scam artist. More
by ericah925
Employees Worked With
September 22, 2018
Helpful & Knowledgeable Johnny is a very knowledgeable person in his field, or should I say, a genius. As a close friend of his, he never looked down on me for having less kn Johnny is a very knowledgeable person in his field, or should I say, a genius. As a close friend of his, he never looked down on me for having less knowledge about cars, or explained anything to me with mockery. I never had a BMW on my vision board and now, because of him, I am planning on buying one in my life time (hopefully an i8). You can tell he's passionate about cars with the way he talks about them, and he's the best adviser to approach. I'm definitely fortunate to know him and call him a friend. More
by smistrih
Employees Worked With
Jhonny Polo
September 19, 2018
Fast service , very good team . Mr.Polo : Thank you so much for your patient. I was so happy and thankful with this employee who has a very excellent experience , very good team . Mr.Polo : Thank you so much for your patient. I was so happy and thankful with this employee who has a very excellent experience. More
by gretasda1983
Employees Worked With
Jhonny Polo
July 12, 2018
Excellent customer service First time for service, they made me feel welcomed and treated me respectfully, our service advisor, Ty went out of his way to make sure we had a plea First time for service, they made me feel welcomed and treated me respectfully, our service advisor, Ty went out of his way to make sure we had a pleasant experience would definitely recommend them. More
by Shelby9
Employees Worked With
Ty
May 03, 2018
Great Customer Service from Brian & Team Recently had BMW in for service. Brian accommodated, worked w/our schedule & provided a new loaner. Kept us updated & delivered vehicle as promised. G Recently had BMW in for service. Brian accommodated, worked w/our schedule & provided a new loaner. Kept us updated & delivered vehicle as promised. Great job! More
by C.Mack
Employees Worked With
Brian & Chris
April 18, 2018
Service Bryan was a great help as always, good communication and follow-up which I do not take for granted. Thank you, will keep going back to them. Bryan was a great help as always, good communication and follow-up which I do not take for granted. Thank you, will keep going back to them. More
by Kw
Employees Worked With
Bryan Hiles
December 20, 2017
An awful service experience We tried this dealership for the air bag recall. We called to make an appointment. We had to give the last 7 of the VIN so they could check on the p We tried this dealership for the air bag recall. We called to make an appointment. We had to give the last 7 of the VIN so they could check on the parts, and were told it would be 10 days to get the parts. So we made the appointment to come in after that 10 day window. We arrived at the dealer about 15 mintues early, but getting checked in at the counter given all the conversations going on took closer to 25 minutes. After we were checked in, we were told to wait in the customer area (the repair was to take only an hour), and the service writer came out to meet us. He told us it would take a little over an hour to do the change and to wash the car, so we said we'd head across the street for a bite to eat. We ate and after about an hour and one half we had still heard nothing, so we walked back. We sat for about 20 more minutes and we were texted that we were done, so we responded to the text saying we were in the waiting area. The service writer came out and told us that the work was not done because the part was used on some other vehicle earlier that day and so the process would have to start over. He said that they would come get the car from our house since we lived near by when it did and he'd call when the part was there. And with that we left. After a month we gave up and called another BMW dealer who asked us when we would like to come it. We said the next day, they said, come on, we got there and we were in and out is less than an hour with car washed and everything done precisely as they said it would be. So that left us with a bunch of questions about BMW of West St. Louis. For example, why make an appointment for a car and get the VIN a week or more in advance because the part has to be ordered and then "use the part on another car" the day of the repair, when we've come in. If that DID happen, why not call and tell us, how do they track parts for scheduled service appointments. And even more vexing, why did it take almost 2 HOURS to figure out they didn't have the part! And to cap the insult, promise to call back and then never hear from them again. It sends a VERY powerful message to us that we are not customers that are respected. It would take a very large gesture to get us to visit this dealership again and we have 4 BMWs and that's the only brand we drive and they are just down the road from us. But we'll drive out of our way to be respected and not an after thought. More
by dm
Employees Worked With
His name tag said Ty I believe.
August 22, 2017
Simply the best BMW dealership in STL/Illinois I had my BMW looked at by Newbold and it was my worst experience ever!!! So I crossed the water because West Stl had 5 STAR'S NOW I see why!! Ty made I had my BMW looked at by Newbold and it was my worst experience ever!!! So I crossed the water because West Stl had 5 STAR'S NOW I see why!! Ty made my experience Great and easy. Ty was extremely nice and helpful. He made me feel like I was important.. I found a home when it comes to getting a car or getting my car worked on. Thank you Ty More
by Doviipu
Employees Worked With
Ty
