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BMW of Westlake
Westlake, OH
4,793 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,793 reviews
May 04, 2021
Nate was great in getting my scheduled service completed. Prompt and courteous service. He also checked on a torn gasket for my passenger door to see if it was under warranty. It was and he ordered the pa Prompt and courteous service. He also checked on a torn gasket for my passenger door to see if it was under warranty. It was and he ordered the part. More
by MNSTEFFAS
Verified CustomerEmployees Worked With
Nate Lieb
May 04, 2021
Quick and efficient; easy to schedule, done on time, easy to pick up, loaner car makes it much more efficient. They were able to advance the next oil change to delay the next trip. to pick up, loaner car makes it much more efficient. They were able to advance the next oil change to delay the next trip. More
by Ray Z
Employees Worked With
Nate Lieb
May 04, 2021
Great and Friendly Staff!! I really enjoy working with John and Britney they are very friendly and helpful and accommodate for last minute appointments. The service team takes the stress of having to have John and Britney they are very friendly and helpful and accommodate for last minute appointments. The service team takes the stress of having to have costly repairs completed. More
by WARNC77
May 04, 2021
The entire service team including Nate, John and Brittany have all been outstanding to work with and ensure each service trip is excellent. I have been getting cars from BMW westlake for the past 10 years a have all been outstanding to work with and ensure each service trip is excellent. I have been getting cars from BMW westlake for the past 10 years and the experience from sales to service has been a pleasant one. More
by JTHOMPSON37
May 04, 2021
Brittany was very friendly. She explained everything to me in detail and took good care of me and my car. Amazing customer service! Prices are a little high tho. me in detail and took good care of me and my car. Amazing customer service! Prices are a little high tho. More
by SHAHAB.4
Employees Worked With
May 04, 2021
Nate was very helpful and insightful during my visit at BMW. Definitely recommend, Nate keeps you inform and aware of the entire process. Thanks again! BMW. Definitely recommend, Nate keeps you inform and aware of the entire process. Thanks again! More
by MACIELCOLEEN5
Employees Worked With
Nate Lieb
May 04, 2021
Great customer service BMW Westlake and thanks Brittaney for always being there to answer all my questions. I’m a returning customer for sure as customers seem to come first at this location! for always being there to answer all my questions. I’m a returning customer for sure as customers seem to come first at this location! More
by JDillingham
Employees Worked With
May 04, 2021
I rated the service area as excellent and the people there are fine to work with. The work was done properly and in a timely manner. My issue was price, as I felt the work needed should have been hand there are fine to work with. The work was done properly and in a timely manner. My issue was price, as I felt the work needed should have been handled when the vehicle was being certified in November of 2020. The work would not have been necessary just 5 months later! More
by Pat.donoughe
May 04, 2021
Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, tha recall, polite, quick, thanks.Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, thanks. More
by Race
Employees Worked With
Cassie Thadeus
May 04, 2021
Have purchased 6 vehicles since 2007. Pleased with the whole process, from purchase to service. All star staff. Since moving the dealership to Westlake, it made more convenient for me. whole process, from purchase to service. All star staff. Since moving the dealership to Westlake, it made more convenient for me. More
by jrlouis
Employees Worked With
Jim Strunk
