It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!
December 25, 2020
"I love my new car! From Sales to Finance to Genius, I..."
I love my new car! From Sales to Finance to Genius, I had their undivided attention the whole time I was there!! This is our fifth car and they make it so easy!
Congratulations on your new vehicle, Margo! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
December 03, 2020
"Great staff and service center would recommend to all my..."
- JOHN.R.BRADBURY Verified Customer
Great staff and service center would recommend to all my friends and family
Clean facility with lots of new and used car options. I was very impressed
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake.
November 21, 2020
"Nez is a godsend... First time I ever met him and he..."
- Tanvir Syed
Nez is a godsend... First time I ever met him and he treated me like a close family member... He is honest and professional to the utmost and in my opinion is an exemplary role model for car salesmen all around.
BMW of Westlake overall is highly professional, empathetic, and caring about their customers. It appears that they treat their customers with the same care before and even long after a vehicle is leased or purchased.
Tanvir, Thank you for sharing your experience with us! We're happy to hear it went well working with Nez and hope you enjoy your new vehicle. We value your " highly professional, empathic, and caring about their customers" feedback is very much appreciated!
October 16, 2020
"Great value, great services ...great people! We’ve been..."
- Richard Nesbett Verified Customer
Great value, great services ...great people! We’ve been dealing with them from r a years. On our 5th car. Well worth the short drive. They make everything too easy.
Thank you so much for taking the time to share your feedback with us, Richard. We love hearing from our repeat customers and are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
August 26, 2020
"Phenomenal service, makes the customer feel like a king...."
- TSYED1 Verified Customer
Phenomenal service, makes the customer feel like a king. Christian is extremely professional, honest, and truly cares about you as a customer, as if he is servicing his own family member.
Hello, Thanks for sharing your thoughts about your experience working with Christian here at BMW of Westlake. We appreciate your business and hope to see you again soon!
July 08, 2020
"I bought a CPO 2019 X3. This is the 7th BMW my wife and I..."
I bought a CPO 2019 X3. This is the 7th BMW my wife and I have owned. I will never buy another brand moving forward. This is the 4th or 5th we have bought from Westlake. John has always been patient as I am usually all over the place and never have really sure which model I want to buy. The dealership is clean and they are taking this covid scare seriously. The tech gurus are fantastic. Service dept is good too.
Thank you for choosing BMW of Westlake, your feedback and rating mean a lot to us. We're glad that John was able to assist you with the purchase of your X3, and we hope to see you again!
May 20, 2020
"Very professional, very clean helped me get into what I..."
- HEMDEE412 Verified Customer
Very professional, very clean helped me get into what I wanted. Nezar Faraj was great help with me went over everything I needed to know about the car. I would definitely recommend bmw of westlake. This is my 3rd car from them.
It's great to hear that Nez and the team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!
May 07, 2020
- The Faulkners Verified Customer
That was a great experience. A driver came to my house in a loaner car and took my car in for Service then brought it back. Amazing. Easy service ever.
Thank you for choosing BMW of Westlake, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
May 06, 2020
My wife and I just had our first experience buying a BMW and the Westlake crew (especially Jerry Mancini) was amazing! From promptly responding to our online query, to taking the time to walk us through the vehicle profile and purchase options, Jerry and Westlake BMW made us feel comfortable and valued from start to finish. Thanks so much for making this such an easy vehicle purchase!!!
Thank you for your business and for this review. We're happy to hear that Jerry was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
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