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BMW of Westlake
Westlake, OH
5,240 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,240 reviews
May 22, 2026
I want to express my absolute satisfaction with the service provided by Matthew during my recent visit to BMW of Westlake. Matthew demonstrated outstanding professionalism, technical knowledge and a service provided by Matthew during my recent visit to BMW of Westlake. Matthew demonstrated outstanding professionalism, technical knowledge and a genuine commitment to customer satisfaction. He streamlined the entire drop-off and pick-up process, ensured all my vehicle's issues were addressed by the technicians, and kept me well informed without any high pressure sales tactics. This was hands down the most efficient and pleasant dealership service experience I have ever had. Matthew is an asset to your team and he deserves exceptional service recognition. More
by allysonkozak
Employees Worked With
May 21, 2026
It was an easy process to get my car in and to wait for it to be worked on. I liked the video that the mechanic sent me. Also the easy payment method was great. it to be worked on. I liked the video that the mechanic sent me. Also the easy payment method was great. More
by EDGARDO.GUTIERREZRIVERA
Verified CustomerEmployees Worked With
Mike
May 20, 2026
Excellent professional service. This dealership's service department influenced my decision to purchase my current vehicle there. This dealership's service department influenced my decision to purchase my current vehicle there. More
by lauragilbertson
Employees Worked With
May 18, 2026
Great Everyone was very open and very kind and respectful and I appreciate that there door was open for me with no question asked or hesitation and I appreciate that there door was open for me with no question asked or hesitation More
by HUSSEINMO240
Employees Worked With
Tony Hildebrandt and finances gentetlman James and also the sale manager and I do appreciate all there help to make my purchase of my wife honda pilot so quick and easy with no hassle thank you to all
May 16, 2026
Very respectful and Kevin is very genuine and helpful. He’s the best. One of the best dealerships. He’s the best. One of the best dealerships. More
by DASAO1
Employees Worked With
May 15, 2026
Kevin did everything that needed to be done the first time. He also warned me what the diagnosis cost would be if I needed it done. time. He also warned me what the diagnosis cost would be if I needed it done. More
by JGHEZZI
May 15, 2026
The service was completed satisfactorily and within the estimated timeframe. The waiting area had refreshments while I waited. estimated timeframe. The waiting area had refreshments while I waited. More
by SCALIO60
Employees Worked With
May 14, 2026
Very attentive, extremely thoughtful in arranging an appointment so that the car could be assessed before the warranty runs out. Great at working around my schedule, including my travel. appointment so that the car could be assessed before the warranty runs out. Great at working around my schedule, including my travel. More
by akrishnaswamy
May 13, 2026
The process was quick and easy. Employees were very helpful, accommodating and friendly. Great experience! Employees were very helpful, accommodating and friendly. Great experience! More
by jaimefrisch2201
