BMW of Westlake

Jonathon was able to recover almost all of my settings after a factory reset was done and I am very thankful for his time to explain what he had to do after a factory reset was done and I am very thankful for his time to explain what he had to do More

Everything was fast easy and painless. Will recommend. That's all I have. I'm a man of few words. Will recommend. That's all I have. I'm a man of few words. More

I am pleased with the service at this location. From the management to the service center I appreciate the straightforward information about my vehicle they give me when I bring my vehicle to them. From the management to the service center I appreciate the straightforward information about my vehicle they give me when I bring my vehicle to them. I can't say enough good about this dealership. More

I purchased a certified used vehicle from another dealership in another state and was confident based on the description of the certified used program that I was receiving a vehicle that would be pro dealership in another state and was confident based on the description of the certified used program that I was receiving a vehicle that would be problem free, and that if there were problems, that I would be well taken care of because the vehicle was certified and all of the factory warranties were in full force. However, I experienced some difficulties with one of the keys provided with the vehicle and noticed a minor problem with one of the exterior lights. I took it to my local dealership to have these concerns addressed, confident that they would be covered under the vehicle warranty. Approximately 10 minutes after handing the car over to the service department, the service agent came over to warn me that because the vehicle appeared to have had some sort of collision service done by the previous dealership, that they may not cover the repairs under warranty. This did not instill confidence with me and made me very uncomfortable. Furthermore, the problem with the key was not properly evaluated or addressed and I ended up having to come back a second time for them to reevaluate and eventually order a replacement part. Once the replacement part arrived, I expected to be contacted but I was not- I waited a week and then called in to find out that the part had arrived but I was not notified and that I would need to set up another service appointment, my third, to have this issue addressed. Fortunately all the repairs are being covered under warranty, so the unsettling comment that was made to me on my first visit, appeared to serve no purpose other than to make me uncomfortable. I hope that when I return for the third time to have the replacement key programmed that my problems will be at an end. More

My experience with Kelly and the dealership was fantastic! My experience with BMW of Westlake was outstanding. The team was professional, transparent, and responsive throughout the entire process, fantastic! My experience with BMW of Westlake was outstanding. The team was professional, transparent, and responsive throughout the entire process, making what is often a stressful experience feel easy and enjoyable. Kelly was especially helpful, patient, and knowledgeable, taking the time to answer all of my questions without ever making me feel pressured. I couldn’t be happier with both the service I received and my new X7. More

Stress free and productive. Waiting area had ample power for business use! Service was timely. Waiting area had ample power for business use! Service was timely. More

I brought my car for service to Westlake from the BMW dealer on the east side who had lost my trust. Your service department quickly fit me into the schedule, provided detailed analysis of the problem an dealer on the east side who had lost my trust. Your service department quickly fit me into the schedule, provided detailed analysis of the problem and a reasonable service plan. Communication was frequent and easy, and I felt I received excellent service at a reasonable price. More

Kevin was great, promptly getting me checked in. During the appointment, he came over and explained my options, which was nice because it wasn't an high pressure sales approach. During the appointment, he came over and explained my options, which was nice because it wasn't an high pressure sales approach. More

Kevin, the Service Advisor, provided excellent service as usual as did the entire Service Department. usual as did the entire Service Department. More

Easiest experience buying a car in my life. Kelly was fantastic at keeping in constant contact with me, and the rest of the staff are top notch. Kelly was fantastic at keeping in constant contact with me, and the rest of the staff are top notch. More