BMW of Westlake

This was quick and easy, and my service coordinator provided information to me readily thanks provided information to me readily thanks More

Great service from Cory and the Westlake team. Always willing to help and explain the service and listen to the issues. Always willing to help and explain the service and listen to the issues. More

Service there is a positive experience. Wait times are reasonable and I feel that the techs do an honest assessment of what needs to be done. That hasn't been my experience at other some bm Wait times are reasonable and I feel that the techs do an honest assessment of what needs to be done. That hasn't been my experience at other some bmw dealerships. More

Kelly was wonderful to work with. She was personable and professional. It was a great experience! She was personable and professional. It was a great experience! More

Great experience. Matt was fantastic and the deal was very smooth. Than k s so much! Matt was fantastic and the deal was very smooth. Than k s so much! More

Always provides top notch service by offering Valet Service. No other comments No other comments Service. No other comments No other comments More

Ken Delk was my salesman in a recent transaction. My 2016 BMW 340xi was unfortunately totaled in an accident on July 16. After doing some research online, I visited BMW of Westlake and Ken greeted My 2016 BMW 340xi was unfortunately totaled in an accident on July 16. After doing some research online, I visited BMW of Westlake and Ken greeted me when I walked in. After explaining my situation, Ken immediately went to work to help me with a new car purchase. I told him what I wanted and they had a 2026 BMW 540xi in black that he quickly got ready for me to test drive. But I didn't really want a black vehicle, so while I was on my test drive Ken found a red 540xi that could work. He contacted me about a day later and said that they could not work out a trade for that car. Instead, he was able to find me a 2027 540xi in blue that seemed to fit the bill. This was on Thursday, July 23. They engineered the trade and got the car in stock and ready for me to pick up by Monday, July 27. Simply outstanding service and professionalism! I highly recommend BMW of Westlake and in particular, Ken Delk on their sales team. Their Service Department has taken great care of my 2016 BMW before its unfortunate demise which helped me get a very reasonable insurance settlement. Ken, Mike Delczeg, and Mike Niedzwiecki all were very, very good to me! Thanks!!! More

The employees at the dealership were very helpful along the entire process of my search. They worked with me to make sure I was able to get the best options possible. the entire process of my search. They worked with me to make sure I was able to get the best options possible. More

BMW of WestLake has been a pleasure to do business with. This is our 4th lease we have took delivery from this dealer. Every interaction has been pleasant and professional for sales and service over the pas This is our 4th lease we have took delivery from this dealer. Every interaction has been pleasant and professional for sales and service over the past 9yrs. John Redden and team always willing to be available when contacted. The Facilities are always top notch. I would highly recommend them as your BMW preferred dealer and look forward to doing business again with them. 5 star Thank You More

Easy to make an appointment and get a loaner. Kept me informed of service being done as well as any future issues. The video of the car helped Kept me informed of service being done as well as any future issues. The video of the car helped More