BMW of Westlake

Cory is very nice and professional. I was able to get in and out and set up with my loaner very quickly. I was able to get in and out and set up with my loaner very quickly. More

I was going to be overcharged $5000 interest on loan. I got my own loan from Chase but they wouldn't except doing business w Chase. They came back w good interest from B of A 5-6 days later. Westlake sel I got my own loan from Chase but they wouldn't except doing business w Chase. They came back w good interest from B of A 5-6 days later. Westlake sells not cheap cars , but assumed I was stupid. My credit score is high 800's. This is a Ken Ganley dealership I believe. I will be contacting him More

Excellent service from Cory and the Technician who did the work Cory went out of his way to make sure I had an exceptional experience the work Cory went out of his way to make sure I had an exceptional experience More

I am a very satisfied customer and want to specifically recognize Brittaney Quick, my service coordinator, and Erik from valet service. Brittaney services all of our vehicles and consistently goes above an recognize Brittaney Quick, my service coordinator, and Erik from valet service. Brittaney services all of our vehicles and consistently goes above and beyond. She makes scheduling easy, coordinates pickup and drop-off, communicates clearly, and follows through on every detail. Over the years, I have used BMW service departments across Northeast Ohio, and this is the best service team I have dealt with. Brittaney is respectful, knowledgeable, professional, and accurate in her communication. She represents the dealership extremely well and is clearly an asset to the organization. She also consistently speaks highly of the character of the ownership and management team, which reflects well on the culture of the dealership. Erik in valet service also deserves recognition. He is courteous, dependable, and professional, and he makes the pickup and drop-off process smooth and convenient. Overall, Brittaney and Erik provide the type of service experience that builds long-term loyalty. They are a major reason we continue to trust this dealership with all of our vehicles. More

Kelly is absolutely amazing! What first-class service! I definitely felt the BMW love. Thank you! What first-class service! I definitely felt the BMW love. Thank you! More

Amazing customer service and made buying a car stress free and enjoyable. Would highly recommend Ken Delk. We got quick responses & everything was finalized when we came to pickup the car. free and enjoyable. Would highly recommend Ken Delk. We got quick responses & everything was finalized when we came to pickup the car. More

Kevin in service was very understanding & patient with me also his communication was excellent he kept me updated about everything the entire process also his communication was excellent he kept me updated about everything the entire process More

Already enjoying my new bmw. Tony was patient throughout my sales experience. I appreciated his effort, no pressure and thorough efficient transfer Tony was patient throughout my sales experience. I appreciated his effort, no pressure and thorough efficient transfer More

Everything was great. Loner was waiting for me and everything was smooth and no problems. Loner was waiting for me and everything was smooth and no problems. More

I was very happy with my service and Matthew kept in touch with me giving me updates and progress updates service was quick and prompt as well as professional touch with me giving me updates and progress updates service was quick and prompt as well as professional More