BMW of Westlake - Service Center

Was greeted by Jim who took care of my concerns. From check in to check out it was a positive experience From check in to check out it was a positive experience More

Quick service but crazy expensive. I agreed to $100 oil change and $150 engine air filter, but passed on the $100 cabin filter. An extra $150 added to bill for some type of system chec I agreed to $100 oil change and $150 engine air filter, but passed on the $100 cabin filter. An extra $150 added to bill for some type of system check I didn’t agree to, but I didn’t have the time to stay and fight. MyBMW app said service contract was in place, dealer said “no” and I had to pay. Not sure who was right. No good reason to ever go back there for service. More

The service technician was extremely helpful. Thank you Cory for all the time answering our questions. Thank you Cory for all the time answering our questions. More

Great customer service and they were very thorough with inspecting my vehicle and letting me know what issues I had. I'm happy with the work that was done and my car is back to running good again inspecting my vehicle and letting me know what issues I had. I'm happy with the work that was done and my car is back to running good again More

They could not find my car when I arrived to pick it up. They then found it but couldn’t find the keys. Took about 40 minutes in total. First issue I have had with the dealership. They then found it but couldn’t find the keys. Took about 40 minutes in total. First issue I have had with the dealership. More

Very professional and there service outstanding. Sales people are on point with customers needs. Will go back Sales people are on point with customers needs. Will go back More

I made an appointment for service of rear tailgate lift mechanism back in September. Drove all of the way up there from Medina. They sent me away without repairing the problem and I haven’t heard from them mechanism back in September. Drove all of the way up there from Medina. They sent me away without repairing the problem and I haven’t heard from them since. More

No problem. Comfortable waiting space. Service advisor was fine. Oil change was done in less than an hour. Comfortable waiting space. Service advisor was fine. Oil change was done in less than an hour. More

All departments very friendly. Provide free pickup and delivery if vehicle needs service and keeps you in the loop. Provide free pickup and delivery if vehicle needs service and keeps you in the loop. More

Very professional from start to finish. Great job! Customer service gets two thumbs up. Keep it up. Great job! Customer service gets two thumbs up. Keep it up. More