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BMW of Westlake - Service Center

Westlake, OH

4.7
2,034 Reviews

2,034 Reviews of BMW of Westlake - Service Center

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October 22, 2022

I was impressed by the service rep who knew exactly what the service entailed and followed up with me later More

by VETSNET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

BMW of Westlake responded

Thanks for the positive review!

October 22, 2022

Best dealership in the cleveland area. Service center is top notch. Appointments are given very fast. Clean waiting room. Fast service and very friendly employees. More

by FRANCKJAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

BMW of Westlake responded

We appreciate this awesome review!

October 19, 2022

Over priced! Tail light repair they wanted 850 dollars. Bought the factory parts myself and repaired it for 82 dollars. Burned off ground wire that I believe BMW More

by YRGOLDIE365
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Nate Lieb
Oct 19, 2022 -

BMW of Westlake responded

Sorry to see your experience didn't meet expectations. If you have further concerns please contact the service manager Carl at 440-887-0000. Thanks.

October 18, 2022

My service advisor was Brittaney. My Recent visit to the Westlake BMW Service Department was amazing. Quick wonderful experience. I will return for future maintenance. More

by M.bodair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Whelpley
Oct 18, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

October 15, 2022

The service department and care of my car was great would always recommend them to anyone More

by BBERANS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2022 -

BMW of Westlake responded

Thanks for the positive feedback!

October 15, 2022

I was able to place my order virtually, it was easy, because of the people. More

by thepremji
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nez Faraj
Oct 17, 2022 -

BMW of Westlake responded

Thanks for the great review!

October 15, 2022

I already wrote a review. I’ve been very pleased with both the sales personnel and service. More

by COLLIN71
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2022 -

BMW of Westlake responded

Thanks for the great review!

October 13, 2022

Friendly, courteous, and efficient service. Service was completed when promised. Everything was as promised. Nate was exceptional. More

by JSLUPO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Oct 13, 2022 -

BMW of Westlake responded

Thanks for the positive feedback!

October 13, 2022

Cory is a great help! Really appreciate him! Very knowledgeable too. I will be back. More

by Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

BMW of Westlake responded

We appreciate the great review about Cory!

October 11, 2022

Brittany is great. Dealership always gets us in quickly. Work is well done. Thank you More

by PAULBEDOCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

BMW of Westlake responded

Thanks for the great review about Brittaney!

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