BMW of Westlake - Service Center

My car has been back 3 to 4 times to repair rear tailgate parts seem to not fit or work I still have confidence in the dealership and jim he stays in contact with me to reassure it will be taken care of wh parts seem to not fit or work I still have confidence in the dealership and jim he stays in contact with me to reassure it will be taken care of what more should I ask for in today’s world More

We recently took my wife’s X5 in for basic service and the service team did a great job on the vehicle, sending a video describing the work and getting our vehicle serviced and back to us. the service team did a great job on the vehicle, sending a video describing the work and getting our vehicle serviced and back to us. More

Everyone was courteous, service was great and fast. Brittaney kept me informed all day. Great job Brittaney kept me informed all day. Great job More

Clean facility, friendly advisors and job well done! Vacuuming of car would be nice for them to consider (along with washing the vehicle which they do). Vacuuming of car would be nice for them to consider (along with washing the vehicle which they do). More

Everything was communicated with me clearly and work was done promptly and for fair price done promptly and for fair price More

Great customer service! Polite staff! Very attentive and informative. Got things done in a timely matter. Polite staff! Very attentive and informative. Got things done in a timely matter. More

Great customer service and everything was done in a timely manner! When the car was done, they dropped it off to me at work! Thank you! timely manner! When the car was done, they dropped it off to me at work! Thank you! More

Brittany is ALWAYS reliably excellent. She is knowledgeable and friendly. She makes every client feel significant. She is knowledgeable and friendly. She makes every client feel significant. More

Travelling through the area and had a tire emergency, had to get a tow in and trust that the dealership could take care of me when they opened on Monday. Thankfully, 8am Cory contacted me and kept me update to get a tow in and trust that the dealership could take care of me when they opened on Monday. Thankfully, 8am Cory contacted me and kept me updated throughout the process. Thank you to Cory and everyone in Parts and Service that took care of me dropping in unannounced and getting me on my way back home as expeditiously as possible. More

Keep getting voice mail which is not convient for scheduling. Please have someone available to answer phones to schedule service besides operator scheduling. Please have someone available to answer phones to schedule service besides operator More