BMW of Westlake - Service Center

Not satisfied at all. Carl was nice and respectful as was Nate. A lot of basic mistakes made and my car is running horribly now. Simple issues due to technician error were Carl was nice and respectful as was Nate. A lot of basic mistakes made and my car is running horribly now. Simple issues due to technician error were never fixed and broke plastic intake parts. Misdiagnosed car as well. Overfilled oil during oil and filter change for the 2nd time now. Over 2 liters too high! Oil level sensor works great, not the issue. Intake works now that I had to fix it myself and pay for parts broken by technician. Cone air filters are not the problem. Car barely will run now. Nothing personal at all just very bad service and not doing what I asked. More

From the process of purchasing my vehicle to ongoing maintenance, both the sales and service teams are very responsive, helpful and courteous. I have always had good experiences at Westlake BMW. Excelle maintenance, both the sales and service teams are very responsive, helpful and courteous. I have always had good experiences at Westlake BMW. Excellent. More

Overall service is quality and I would recommend this location. Staff is attentive and take good care of guests questions and needs. location. Staff is attentive and take good care of guests questions and needs. More

Jim‘s drunk did an excellent job in completing the service work I had done on 6/28/22; JIM got the work done ahead of schedule and was professional, cordial, and clearly supported me as a customer service work I had done on 6/28/22; JIM got the work done ahead of schedule and was professional, cordial, and clearly supported me as a customer More

Always a smooth experience. The team goes out of their way to make sure you are taken care of. The best service experience of any dealership I've had. Shout-out to Brittaney for The team goes out of their way to make sure you are taken care of. The best service experience of any dealership I've had. Shout-out to Brittaney for always going out of her way. More

Required service was quickly done. Minor issue with brakes was handled without any problems. Video summary of the work was made available during service. Since no loaner was availab Minor issue with brakes was handled without any problems. Video summary of the work was made available during service. Since no loaner was available, I was dropped off and picked up. Excellent experience overall! More

They were friendly and accommodating. They washed the car but did not dry it with a towel or anything so it dried with spots. They washed the car but did not dry it with a towel or anything so it dried with spots. More

The staff was professional from start to finish. They took every step to give a great experience. Tell them all Thanks for a job well done. They took every step to give a great experience. Tell them all Thanks for a job well done. More

I had an emergency on the 480 Expressway. Westlake BMW took prompt care so that I was back on the road in 1.5 hours. Thanks! Westlake BMW took prompt care so that I was back on the road in 1.5 hours. Thanks! More

I purchased a 2022 BMW Z4 from this dealership and have recently had service because of an electrical issue. I had exceptional service for both of my visits to BMW of Westlake. Nate was particularly helpfu recently had service because of an electrical issue. I had exceptional service for both of my visits to BMW of Westlake. Nate was particularly helpful. More