BMW of Westlake - Service Center

Travelling through the area and had a tire emergency, had to get a tow in and trust that the dealership could take care of me when they opened on Monday. Thankfully, 8am Cory contacted me and kept me update to get a tow in and trust that the dealership could take care of me when they opened on Monday. Thankfully, 8am Cory contacted me and kept me updated throughout the process. Thank you to Cory and everyone in Parts and Service that took care of me dropping in unannounced and getting me on my way back home as expeditiously as possible. More

Brittney was very friendly and helpful. She helped with a rebate outlining separately in an email. She helped with a rebate outlining separately in an email. More

Keep getting voice mail which is not convient for scheduling. Please have someone available to answer phones to schedule service besides operator scheduling. Please have someone available to answer phones to schedule service besides operator More

The Service Department is very efficient and thorough. All work was done as promised and completed on time. All work was done as promised and completed on time. More

Cooperative and professional group. I appreciate the communication and willingness to pursue my repairs in a collaborative manner I appreciate the communication and willingness to pursue my repairs in a collaborative manner More

Excellent Service, Jim In Service is exceptional! Always a very positive Service experience, quick and easy Always a very positive Service experience, quick and easy More

Good service , clean facility, satisfied with the customer service , clean bathrooms, nice and quiet waiting room customer service , clean bathrooms, nice and quiet waiting room More

Service went smoothly with the exception of car returned with the inside of the door/handle having grease/oil on it. It was able to be cleaned fairly easily when I got home. with the inside of the door/handle having grease/oil on it. It was able to be cleaned fairly easily when I got home. More

The service was very fast, friendly, and efficient. Everything works great and I was done in no time. Better than promised. Everything works great and I was done in no time. Better than promised. More

Dealership was nice. The service was great. They kept me informed about the status of my car. The service was great. They kept me informed about the status of my car. More