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BMW of Westlake - Service Center

Westlake, OH

4.7
1,997 Reviews

1,997 Reviews of BMW of Westlake - Service Center

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April 23, 2022

They are polite and efficient. The car is returned clean. There are no surprises about the bill. I’m kept informed. More

by ldoc2810
Recommend Dealer
Yes
Employees Worked With
I can’t rate them. I don’t really know them.
Apr 23, 2022 -

BMW of Westlake responded

Thank you for the positive feedback!

April 14, 2022

My service advisor was very courteous. Work was done in a timely fashion.will certainly recommend the dealership highly. More

by brosa4@oh.rr.com
Recommend Dealer
Yes
Employees Worked With
Jim Strunk, Nate Lieb
Apr 14, 2022 -

BMW of Westlake responded

Thank you for giving us this great review!

April 13, 2022

Best part is Brittany in Service. She always knows what I need and makes scheduling easy. More

by JUDITH.SELLERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

April 13, 2022

Cannot fix the problem I have had with my BMW for the last year, and I’m still trying to fix it after my visit today More

by MSAMAR
Recommend Dealer
No
Employees Worked With
No
Apr 13, 2022 -

BMW of Westlake responded

Hello, thanks for letting us know about your experience. Please contact the service manager, Carl, at 440-887-0000 to discuss further. Thanks.

April 13, 2022

Good Customer service. Bmw help me save money on service fees I couldn’t afford. More

by SUMMERTI4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Whelpley
Apr 13, 2022 -

BMW of Westlake responded

Thanks for the amazing feedback!

April 12, 2022

Thanks for delivering my car when you said you would. Service person was great also. More

by GOLDAWD
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

BMW of Westlake responded

Thanks for this amazing review!

April 09, 2022

The service department is able to set up last minute appointments, Brittaney is always helpful More

by aleonef
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Apr 09, 2022 -

BMW of Westlake responded

Thanks for the awesome feedback about Brittaney and BMW of Westlake!

April 07, 2022

Great service and communication. Overall A plus experience. Thank you very very very very much More

by TBECKER00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

BMW of Westlake responded

Thanks for the positive review!

April 07, 2022

Nate was great at the service desk, took care of everything I needed. Thank you ! More

by Lascolapop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Apr 07, 2022 -

BMW of Westlake responded

Thanks for the great review about Nate!

April 04, 2022

Always a pleasure working with Jim to keep me running and out of the shop! More

by robb18
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Apr 04, 2022 -

BMW of Westlake responded

Thanks for the positive feedback about Jim!

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