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BMW of Westlake - Service Center

Westlake, OH

4.7
2,026 Reviews

2,026 Reviews of BMW of Westlake - Service Center

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January 20, 2022

BMW of Westlake’s service team did a great job on my vehicle. No complaints from me. More

by CAWLEYM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

BMW of Westlake responded

Thanks for the positive feedback!

January 19, 2022

Scheduling, reception upon arrival, review of work scheduled, comfortable wait area, quality of work - PERFECT More

by MARTINGINLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

BMW of Westlake responded

Thanks for the amazing review!

January 18, 2022

Came in as unscheduled visit. They took care o my vehicle right away and handled my concern. Excellent service! More

by ABUZEUS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

BMW of Westlake responded

Glad we could help, thanks for the great review!

January 18, 2022

Brittaney was excellent nice always willing to help and provide the best possible customer experience. Thanks Brittaney More

by INAS_76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

BMW of Westlake responded

Thanks for the positive feedback about Brittaney!

January 17, 2022

It’s hard for me to describe how satisfied I am with the It’s hard for me to describe how satisfied I am with the very professional and prompt service I received a BMW Westlake. They jumped on my problem im More

by TOOMUCHSOPHISTRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb, Carl Whelpley
Jan 17, 2022 -

BMW of Westlake responded

We really appreciate you taking the time to write this amazing review about Nate, Carl and the BMW of Westlake service department!

January 13, 2022

You always do a great job and will recommend you to all of my friends More

by BBERANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Jan 13, 2022 -

BMW of Westlake responded

We appreciate your loyalty and feedback, thanks for the great review!

January 13, 2022

They took care of my problem in a timely fashion and I did not have to wait more than hour. More

by CETIND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jan 13, 2022 -

BMW of Westlake responded

Thank you for the awesome review and five stars!

January 12, 2022

I noted a coolant light come on, they were quick to address problem and fix right away More

by ABUZEUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb
Jan 12, 2022 -

BMW of Westlake responded

Thank you for the great review!

January 10, 2022

Timely, responsive and extremely helpful. We’re sold on the brand - we have both the X3 and the X5 - and and we are equally sold on the service dept at the dealer. More

by jrwooley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don’t remember the name but she was very nicd
Jan 11, 2022 -

BMW of Westlake responded

Thank you for this fantastic review and for your loyalty!

January 10, 2022

Friendly,knowledgeable and on time service. Always easy to work with and they even washed my car and sanitized the interior More

by rstecker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

BMW of Westlake responded

We appreciate this great review and five stars!

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