Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,030 Reviews of BMW of Westlake - Service Center
Sort by
February 07, 2022
Always a nice place to visit and very attentative service. Clear communications on what is happening and costs associated. They took a video of the issue so you knew it was real. service. Clear communications on what is happening and costs associated. They took a video of the issue so you knew it was real. More
by PJBRESLIN
Verified CustomerEmployees Worked With
January 29, 2022
Lived up to the warranty for previous service. Nice to see someone admit to a previous mistake. see someone admit to a previous mistake. More
by ADEANE622
January 21, 2022
The service was very good but my car was not car washed as expected. Otherwise very good service. as expected. Otherwise very good service. More
by Paul
Employees Worked With
January 21, 2022
Staff friendly and car was serviced quickly. Did not like that my vehicle was not washed and I was unable to get a loaner. I expected more from BMW. that my vehicle was not washed and I was unable to get a loaner. I expected more from BMW. More
by ANGELAANDRESS
Employees Worked With
January 20, 2022
BMW of Westlake’s service team did a great job on my vehicle. No complaints from me. vehicle. No complaints from me. More
by CAWLEYM
Employees Worked With
January 19, 2022
Scheduling, reception upon arrival, review of work scheduled, comfortable wait area, quality of work - PERFECT scheduled, comfortable wait area, quality of work - PERFECT More
by MARTINGINLEY
Employees Worked With
January 18, 2022
Brittaney was excellent nice always willing to help and provide the best possible customer experience. Thanks Brittaney provide the best possible customer experience. Thanks Brittaney More
by INAS_76
Employees Worked With
January 18, 2022
Came in as unscheduled visit. They took care o my vehicle right away and handled my concern. Excellent service! right away and handled my concern. Excellent service! More
by ABUZEUS
Employees Worked With
January 17, 2022
It’s hard for me to describe how satisfied I am with the It’s hard for me to describe how satisfied I am with the very professional and prompt service I received a BMW Westlake. They jumped on my problem im It’s hard for me to describe how satisfied I am with the very professional and prompt service I received a BMW Westlake. They jumped on my problem immediately and returned my vehicle within one day. I own a 2014 BMW i8. As you know, this is a highly unusually complicated vehicle. The service department diagnosed the problem quickly and resolved it quickly. My two contacts at the dealership were Nate and Carl. They were both responsive, professional and communicative. Needless to say, BMW Westlake has a loyal customer. More
by TOOMUCHSOPHISTRY
Employees Worked With
Nate Lieb, Carl Whelpley
