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BMW of Westlake - Service Center

Westlake, OH

4.7
2,030 Reviews

2,030 Reviews of BMW of Westlake - Service Center

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February 07, 2022

Always a nice place to visit and very attentative service. Clear communications on what is happening and costs associated. They took a video of the issue so you knew it was real. More

by PJBRESLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

BMW of Westlake responded

Thanks you for the great feedback and five stars!

January 29, 2022

Lived up to the warranty for previous service. Nice to see someone admit to a previous mistake. More

by ADEANE622
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Whelpley
Jan 29, 2022 -

BMW of Westlake responded

Thanks for the positive feedback

January 21, 2022

The service was very good but my car was not car washed as expected. Otherwise very good service. More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

BMW of Westlake responded

Thanks for the great review, the car wash has been broken all week, we apologize for the inconvenience.

January 21, 2022

Staff friendly and car was serviced quickly. Did not like that my vehicle was not washed and I was unable to get a loaner. I expected more from BMW. More

by ANGELAANDRESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

BMW of Westlake responded

Thanks for the four stars and letting us know about your experience. Our car wash has been broken this week, hopefully next week it will be fixed and you may stop by for a courtesy wash. Due to vehicle shortages we don't have as many courtesy vehicles as we used to, right now we're having to schedule a month out, we apologize for the inconvenience.

January 20, 2022

BMW of Westlake’s service team did a great job on my vehicle. No complaints from me. More

by CAWLEYM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

BMW of Westlake responded

Thanks for the positive feedback!

January 19, 2022

Scheduling, reception upon arrival, review of work scheduled, comfortable wait area, quality of work - PERFECT More

by MARTINGINLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

BMW of Westlake responded

Thanks for the amazing review!

January 18, 2022

Brittaney was excellent nice always willing to help and provide the best possible customer experience. Thanks Brittaney More

by INAS_76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

BMW of Westlake responded

Thanks for the positive feedback about Brittaney!

January 18, 2022

Came in as unscheduled visit. They took care o my vehicle right away and handled my concern. Excellent service! More

by ABUZEUS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

BMW of Westlake responded

Glad we could help, thanks for the great review!

January 17, 2022

It’s hard for me to describe how satisfied I am with the It’s hard for me to describe how satisfied I am with the very professional and prompt service I received a BMW Westlake. They jumped on my problem im More

by TOOMUCHSOPHISTRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb, Carl Whelpley
Jan 17, 2022 -

BMW of Westlake responded

We really appreciate you taking the time to write this amazing review about Nate, Carl and the BMW of Westlake service department!

January 13, 2022

You always do a great job and will recommend you to all of my friends More

by BBERANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Jan 13, 2022 -

BMW of Westlake responded

We appreciate your loyalty and feedback, thanks for the great review!

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