BMW of Westlake - Service Center

Very nice sales and service staff. Was in and out in reasonable time. Car came back clean. reasonable time. Car came back clean. More

I love the video of service recap! Very professional service! Very quick service and nice staff service! Very quick service and nice staff More

Clear and detailed recommendations and suggestions. Expectations were set. I did need to wait longer than what I was told. Expectations were set. I did need to wait longer than what I was told. More

Did an excellent job servicing my car, they work it so quickly . Good costumer service quickly . Good costumer service More

Helpful and easy to work with. Helped get me into a Helpful and easy to work with. Helped get me into a rental car at a great rate. Will be back. Helpful and easy to work with. Helped get me into a rental car at a great rate. Will be back. More

They are always timely, proactive, and stellar in their communications and while I don't ever enjoy going for service, they really do make it as painless as possible. Little warning though: I almost ding communications and while I don't ever enjoy going for service, they really do make it as painless as possible. Little warning though: I almost dinged them a star this time because that new-ish espresso/cappuccino/coffee maker brews the worst tasting liquid EVER. You can't even CALL it coffee. It is absolutely vile and I truly hope they go back to a Keurig or add a reminder in their service text reminders to bring my own. I tried 3 different options (regular coffee, cappuccino, and espresso) thinking one of them had to be edible and could barely get down a single sip of any of the three. Wow is it bad. More

The service department has always been so easy for me to work with, and this visit was also excellent. I called explaining the issue, stopped by to have someone take a look at the problem, and was able to h work with, and this visit was also excellent. I called explaining the issue, stopped by to have someone take a look at the problem, and was able to have it fixed right away. I was even given a loaner for a short time as I was unable to stay. Top notch service! More

Professional experience all around! Great communication and work delivered with no hassles. Great working with customers and 3rd party. and work delivered with no hassles. Great working with customers and 3rd party. More

Excellent dealership and wonderful staff, never had a problem with service. Always courteous and professional and on time. Highly recommended!! problem with service. Always courteous and professional and on time. Highly recommended!! More

Had to make too many trips to get issue taken care of. Didn’t have loaner available for a month. Not what I would expect for purchasing such an expensive vehicle. I hope the next interaction is significan Didn’t have loaner available for a month. Not what I would expect for purchasing such an expensive vehicle. I hope the next interaction is significantly improved More