BMW of Westlake - Service Center

Normally I’m very happy with BMW of Westlake however not this time. A 2 day service took 8 days. Communication was poor. My billing was wrong which created a 2 day problem for me. I must seriously rec this time. A 2 day service took 8 days. Communication was poor. My billing was wrong which created a 2 day problem for me. I must seriously reconsider my future service decisions. More

Always helpful and professional. They do everything that can to make it a good customer experience. I would buy another car from this dealership in the future can to make it a good customer experience. I would buy another car from this dealership in the future More

Nate is a first-rate professional in the Service Department. Love how we get a video of the inspection of our car before any work is done. Department. Love how we get a video of the inspection of our car before any work is done. More

I always receive excellent service every time I take my two vehicles and whether it is an oil change or other service needed they do a great job and are very reliable and do an amazing job communicating wi two vehicles and whether it is an oil change or other service needed they do a great job and are very reliable and do an amazing job communicating with me More

The service department at BMW Westlake is great. Jim, Nate and John always take good care of my 435 Grand Coupe. I do recommend them. Nate and John always take good care of my 435 Grand Coupe. I do recommend them. More

Painless. Quick efficient, lovely people to talk to AND, paying my bill was painless as Annie & I had delightful conversation. I’ve used genius in the past and that very good as well paying my bill was painless as Annie & I had delightful conversation. I’ve used genius in the past and that very good as well More

I needed to return after I had a recall done due to a wire that was not connected properly ( battery) This is unacceptable and I’m rather upset over the situation. wire that was not connected properly ( battery) This is unacceptable and I’m rather upset over the situation. More

Dealer said everything OK but on checking paperwork says needs 4 wheel alignment - not mentioned by dealer when confirming car ready and I just paid and left needs 4 wheel alignment - not mentioned by dealer when confirming car ready and I just paid and left More

They did a thorough review and let me know what was an immediate need and what could wait. Were also upfront on the timing question related to getting parts in. immediate need and what could wait. Were also upfront on the timing question related to getting parts in. More

The BMW of Westlake is where I take my 328ix 2015 to be serviced. They always manage to be able to fit me in for service whenever I need it done. Nate Lieb is very polite, pleasant and efficient along with serviced. They always manage to be able to fit me in for service whenever I need it done. Nate Lieb is very polite, pleasant and efficient along with the service technician. For as long as I have my BMW Here is where I will take for service. More