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BMW of Westlake - Service Center

Westlake, OH

4.7
2,026 Reviews

2,026 Reviews of BMW of Westlake - Service Center

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June 02, 2021

Very good. Easy to schedule an appointment. 25 word min is too long. Z zzz zzz z z z z z . C c cog xsz v More

by Don
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

BMW of Westlake responded

Thanks for the great review!

June 01, 2021

I left and came back. Glad I did. They do it right and fair. The video of the vehicle inspection was a plus. Nate was on top of everything! More

by LINDALAMPUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Jun 01, 2021 -

BMW of Westlake responded

Thanks for the amazing review about Nate and BMW of Westlake!

May 27, 2021

I have owned several BMWs and have had them serviced at the BMW Westlake location for years. I have always had a very positive experience. They are friendly, realistic and committed to making sure I am sat More

by Steve
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb
May 27, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about BMW of Westlake!

May 27, 2021

She is professional nice and always on her job. Also she text back fast and always get me scheduled in on time and not to far from when I need my car fixed. More

by HEAVENSANDERS96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

BMW of Westlake responded

Thanks for the great review about Brittaney and BMW of Westlake!

May 26, 2021

Great service. Kept me informed. Comfortable waiting area. This is just to fill up the twenty five word requirement. Thank you. Please change this. Thanks More

by SAMANTC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
May 26, 2021 -

BMW of Westlake responded

Thanks for the awesome review! Wish we could change it...

May 26, 2021

I am very pleased with the fast, professional and courteous service received at BMW of Westlake. Thank you for the great service and I’ll see you again soon. More

by RESHOWALTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

BMW of Westlake responded

Thanks for the great review about BMW of Westlake!

May 26, 2021

Great place to take BMW John kept me updated on repairing my vehicle .Everyone so nice and friendly explained every detailed. Had a little wait time but well worth it ! Truck rides excellent. More

by Debra Middlebrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about John and BMW of Westlake!

May 26, 2021

My service appointment was seamless! Nate ensured a quick and easy process to have my vehicle serviced and returned to me promptly. My salesman John Caruso worked with me and Nate to determine the best route More

by dkane22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso, Nate Lieb
May 26, 2021 -

BMW of Westlake responded

Thanks for the awesome review about John, Nate and BMW of Westlake!

May 25, 2021

My Favorite Dealership and my Favorite car in my 50 years of life! Loaner with extended service and always timely on the completion of service! Purchased two cars here in last 3 years and will return again. More

by PATRICIATHEIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Redden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Jul 04, 2021 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We appreciate your loyalty!

May 25, 2021

Got the job done fast!! And got my car back in same day Got the job done fast!! And got my car back in same day so I was happy about that!! Didn’t have to wait a while to get in to get the car done More

by MICHAELSMOTHERS64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
May 25, 2021 -

BMW of Westlake responded

Thanks for the positive review about Nate and BMW of Westlake!

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