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BMW of Westlake - Service Center

Westlake, OH

4.7
1,986 Reviews

1,986 Reviews of BMW of Westlake - Service Center

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May 06, 2021

I really like the convenience of getting a rental car for every service. Cassie and Christian in the service department are always friendly and accommodating More

by NELSONTUCK
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
May 06, 2021 -

BMW of Westlake responded

Thanks for the awesome review about Cassie, Christian and BMW of Middleburg Heights!

May 06, 2021

Awesome and fast. Great service. Will be back when it need anything else for my cars. Everyone was wearing masks and the place was very clean and safe. More

by WHELPLEYCARL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Carl Whelpley
May 06, 2021 -

BMW of Westlake responded

Thank you for letting us know about your positive experience at BMW of Westlake!

May 05, 2021

First time in for service with my new car.. Excellent! Glad I picked this location for service. Will use this location from now on. Thanks. More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
May 05, 2021 -

BMW of Westlake responded

We're glad your first visit was positive! Thanks for taking the time to write this review and we appreciate your loyalty!

May 05, 2021

Truly felt like I was in well mannered society with service that exceeds expectations. It felt comfortable and relaxing knowing that I can place my trust in high professionalism displayed by dealership More

by Abay Suleimenov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

BMW of Westlake responded

Thank you for taking the time to write this review about your positive experience at BMW of Westlake!

May 05, 2021

Excellent Service, great customer service and technical explanation. Utilized service for a 2000 BMW Z3 Roadster--had no worries getting the work done right. Highly recommend. More

by JKUCBEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

BMW of Westlake responded

Thanks for the great review about John and BMW of Westlake!

May 05, 2021

Great dealership working with the folks in Service is always a pleasure. Have had my car for 10 years and have had zero issues with the folks at Ganley in keeping the car maintained and going through the More

by marybethandtom111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

BMW of Westlake responded

Thank you for taking the time to write this positive review about BMW of Westlake, we appreciate your loyalty!

May 05, 2021

Did an excellent job of fixing the problem and keeping me up to date while performing the work. Jim was very friendly and professional. Thank you for all your work! More

by TADELSBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Christian Gufreda
May 05, 2021 -

BMW of Westlake responded

Thanks for the great review about Jim and BMW of Westlake!

May 05, 2021

BMW of Westlake was great. I had to take my car in for an Air Bag recall. They got me in and out quickly...washed my car. Excellent service! More

by MURRIEISPHORDING
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb, Carl Whelpley, Christian Gufreda
May 05, 2021 -

BMW of Westlake responded

Thanks for this awesome review about BMW of Westlake!

May 05, 2021

John was able to get me in the same day with a dead battery with a moments notice. John has helped me out twice in rare immediate situations. Thanks so much John! More

by LWFOUR80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about John and BMW of Westlake!

May 05, 2021

I have dealt with John Cordell on numerous occasions and he has always been accommodating to my concerns and needs. It has been a pleasure to deal with John when getting service for my BMW. More

by BMWARNICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

BMW of Westlake responded

Thanks for the awesome review about John and BMW of Westlake!

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