BMW of Westlake - Service Center

Service was great, easy to work with, Cassie was super easy to work with. Give her a raise! I normally do service with another dealer however I will most certainly start going to BMW Middleburg from now o easy to work with. Give her a raise! I normally do service with another dealer however I will most certainly start going to BMW Middleburg from now on. More

I have been a customer of the Middleburg Heights location for 13 years. The staff from sales to service to admin. are very responsive, helpful, and friendly. for 13 years. The staff from sales to service to admin. are very responsive, helpful, and friendly. More

Cassie kept me in the loop on my repair and the text video from the mechanic was great and a nice service to offer, overall a great experience . Thx video from the mechanic was great and a nice service to offer, overall a great experience . Thx More

Phenomenal service, makes the customer feel like a king. Christian is extremely professional, honest, and truly cares about you as a customer, as if he is servicing his own family member. Christian is extremely professional, honest, and truly cares about you as a customer, as if he is servicing his own family member. More

Very good experience, as always with Cassie!The Very good experience, as always with Cassie! The maintenance was done quickly and I always love getting a loaner vehicle as it helps me decide on fut Very good experience, as always with Cassie! The maintenance was done quickly and I always love getting a loaner vehicle as it helps me decide on future purchases I might make for a different vehicle. More

Cassie has been taking care of me for over 13 years. She is an asset to your organization. Her ability to clearly state the issues with your car and her friendliness keep me coming back is an asset to your organization. Her ability to clearly state the issues with your car and her friendliness keep me coming back More

The service team has always been responsive and professional, would highly recommend them. They provide cost effective and professional recommendations to services needed and always communicate in professional, would highly recommend them. They provide cost effective and professional recommendations to services needed and always communicate in a timely manner. More

I really like the text message dialogue. That allowed me to work wherever I was most comfortable rather than a designated area. The seating was very comfortable, I also appreciate the friendly staff, h to work wherever I was most comfortable rather than a designated area. The seating was very comfortable, I also appreciate the friendly staff, high quality service to the car, and the convenient location More

Service staff is excellent! Thanks for taking care of us Service staff is excellent! Thanks for taking care of us Cassie. Helped transfer the maintenance warranty and saved us a few dollars on future oil Service staff is excellent! Thanks for taking care of us Cassie. Helped transfer the maintenance warranty and saved us a few dollars on future oil changes. More

I am the car owner but my husband brought the car in for service because I was working. I received a text message telling me if I need anything during my visit I should reply to the text. I replied by telli service because I was working. I received a text message telling me if I need anything during my visit I should reply to the text. I replied by telling them my husband was there and providing his phone number so that they could text him directly. He says they never texted him and he would have appreciated updates while he was waiting. More