BMW of Westlake - Service Center

Outstanding. Easy, hands off pickup, delivery and loaner services. Cassie reached out to me initially, timing was good, and I didn't have to do much. Just the wa Easy, hands off pickup, delivery and loaner services. Cassie reached out to me initially, timing was good, and I didn't have to do much. Just the way I like it! Awesome! Hope this service stays available after this virus is eradicated. More

Cassie is always the best. I always ask for her They are always great. I enjoy bringing my car here to get serviced. I never have a problem and enjoy the staff. Thank you for your time They are always great. I enjoy bringing my car here to get serviced. I never have a problem and enjoy the staff. Thank you for your time More

GREAT SERVICE! I appreciated Christian always going above and beyond to keep me informed and doing everything in his power to make the experience smooth and painless I appreciated Christian always going above and beyond to keep me informed and doing everything in his power to make the experience smooth and painless. More

Cassie is fabulous! Cassie in service, and her boss, personally great us on every occasion and immediately offer great solutions to the service questions we ask. World Cl Cassie in service, and her boss, personally great us on every occasion and immediately offer great solutions to the service questions we ask. World Class Customer Service!!! More

The service team is great and always accommodating to the customers’ needs. Keep up the great work Christian and Cassie!! I know I can count on you for great advice! customers’ needs. Keep up the great work Christian and Cassie!! I know I can count on you for great advice! More

Same awesome service I have received on the past! Very diligent with health and safety measures. Very much appreciated that given the times! Issue was addressed quickly. diligent with health and safety measures. Very much appreciated that given the times! Issue was addressed quickly. More

BMW750li I was never informed of the class action lawsuit that they were aware of when they sold me the used BMW750Li. Now they want me to pay $8000 to $10 I was never informed of the class action lawsuit that they were aware of when they sold me the used BMW750Li. Now they want me to pay $8000 to $10,000 to fix the problem with no guarantee that it will fix the problem and it might require a new engine!! More

Great Service Cassie was great, everything went a smooth as could be. The work was done on time and I was provided with a free rental car for the day. Cassie was great, everything went a smooth as could be. The work was done on time and I was provided with a free rental car for the day. More

Christian was awesome! Very knowledgeable and informative and the service was spectacular. Overall great experience. I would absolutely recommend this dealership for any service needs in the future! and the service was spectacular. Overall great experience. I would absolutely recommend this dealership for any service needs in the future! More

Always great service. We appreciate that the staff is always helpful and professional. Keep up the great work and we look forward to seeing you next time. always helpful and professional. Keep up the great work and we look forward to seeing you next time. More