BMW of Westlake - Service Center

While there service is a five star rating the dealership was not willing to honor the 3rd year warrant just because it was a couple months past the third calendar year. The X5 mileage was half of what was e was not willing to honor the 3rd year warrant just because it was a couple months past the third calendar year. The X5 mileage was half of what was expected. More

The dealership was clean and organized, pleasant and organized. I was kept informed on the status of my vehicle because I had a service loaner organized. I was kept informed on the status of my vehicle because I had a service loaner More

Everyone was very professional and nice, i will be returning soon for a service on my vehicle returning soon for a service on my vehicle More

I had a tire replaced. afterwards a message popped up on the display to have the wheel electronics checked by the service center ++. A few days later had the other 3 tires afterwards a message popped up on the display to have the wheel electronics checked by the service center ++. A few days later had the other 3 tires replaced. Same popup message. More

It was a nice experience, quick, clean, easy to get work done with complimentary wifi done with complimentary wifi More

The Service Dept is why I keep coming back to this dealership! They are all awesome!!! dealership! They are all awesome!!! More

Matt was fine. But one of the issues (lamp malfunction) is still not fixed. The light came on when I left the parking lot. Waiting for a call. But one of the issues (lamp malfunction) is still not fixed. The light came on when I left the parking lot. Waiting for a call. More

Service advisor Kevin Wagner was very helpful, took care of everything regarding maintenance needed and a recall. of everything regarding maintenance needed and a recall. More

I called to get car serviced, the person was rude and said they had all of my information. I tried to explain the issue and he again said he had all of the information. I had to get it towed in for servi said they had all of my information. I tried to explain the issue and he again said he had all of the information. I had to get it towed in for service. I asked him if I need to schedule he said no, tow it in it happens all the time. He seemed as though he was ready to get me off the phone as soon as he picked up my call. The next day I get my vehicle towed to the shop and another person calls me and asks why my vehicle is there. It appears as though the representative didn't do anything to address my cars issues. More

Appointments set through service advisors are reasonable, better than those available on the website, and the advisors will work with customers. Repairs appear to be competently done. better than those available on the website, and the advisors will work with customers. Repairs appear to be competently done. More