Mathew Povroznik

Prompt service was able to assess need for new front tires. Readily available and replaced and aligned in timely fashion as as added service. tires. Readily available and replaced and aligned in timely fashion as as added service. More

by JFFRYWRD Verified Customer Verified Customer

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Good experience! Matt was very helpful and went out of his way to do more, I show BMW and him my personal appreciation! Matt was very helpful and went out of his way to do more, I show BMW and him my personal appreciation! More

by EMILYG334 Verified Customer Verified Customer

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Matt was excellent like always, professional and polite. Waiting time was reasonable. Recommended for your bimmer!. Waiting time was reasonable. Recommended for your bimmer!. More

by Dan Verified Customer Verified Customer

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Service staff was incredibly helpful when we had a flat tire. They replaced our tires very quickly and answered all of our questions in a very timely manor. tire. They replaced our tires very quickly and answered all of our questions in a very timely manor. More

by AMYBANDWEN Verified Customer Verified Customer

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Sales person, Nez, was great to work with, understanding and accommodating my long research and decision timeline. No pressure. Did not bad mouth competition, focused on the benefits of BMW. Test drove m and accommodating my long research and decision timeline. No pressure. Did not bad mouth competition, focused on the benefits of BMW. Test drove multiple models with him only being in the vehicle for one of them to get me acclimated with features. Sales price did not include dealer extras so I did not need to argue with them to take them out. I did have a problem that needed service. Service personnel, Matt was primary contact, treated me with respect and professionally; how a customer should be treated. This was in stark contrast to a recent experience at another dealer for a different brand to whom we will never return. More

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Matthew was very helpful, professional and courteous. Short notice repair under warranty. Excellent job, highly recommended. Short notice repair under warranty. Excellent job, highly recommended. More

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Hello very nice staff helpful and polite clean place they know how to handle my issue with my car Thank you they know how to handle my issue with my car Thank you More

by TAMIMIHASAN Verified Customer Verified Customer

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Another seamless issue resolved quickly and efficiently. Matt was very helpful and communicative throughout the whole process Matt was very helpful and communicative throughout the whole process More

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This was quick and easy, and my service coordinator provided information to me readily thanks provided information to me readily thanks More

by DEANPATTERSON727 Verified Customer Verified Customer

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Ken Delk was my salesman in a recent transaction. My 2016 BMW 340xi was unfortunately totaled in an accident on July 16. After doing some research online, I visited BMW of Westlake and Ken greeted My 2016 BMW 340xi was unfortunately totaled in an accident on July 16. After doing some research online, I visited BMW of Westlake and Ken greeted me when I walked in. After explaining my situation, Ken immediately went to work to help me with a new car purchase. I told him what I wanted and they had a 2026 BMW 540xi in black that he quickly got ready for me to test drive. But I didn't really want a black vehicle, so while I was on my test drive Ken found a red 540xi that could work. He contacted me about a day later and said that they could not work out a trade for that car. Instead, he was able to find me a 2027 540xi in blue that seemed to fit the bill. This was on Thursday, July 23. They engineered the trade and got the car in stock and ready for me to pick up by Monday, July 27. Simply outstanding service and professionalism! I highly recommend BMW of Westlake and in particular, Ken Delk on their sales team. Their Service Department has taken great care of my 2016 BMW before its unfortunate demise which helped me get a very reasonable insurance settlement. Ken, Mike Delczeg, and Mike Niedzwiecki all were very, very good to me! Thanks!!! More

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