Mathew Povroznik

This was quick and easy, and my service coordinator provided information to me readily thanks provided information to me readily thanks More

by DEANPATTERSON727 Verified Customer Verified Customer

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Ken Delk was my salesman in a recent transaction. My 2016 BMW 340xi was unfortunately totaled in an accident on July 16. After doing some research online, I visited BMW of Westlake and Ken greeted My 2016 BMW 340xi was unfortunately totaled in an accident on July 16. After doing some research online, I visited BMW of Westlake and Ken greeted me when I walked in. After explaining my situation, Ken immediately went to work to help me with a new car purchase. I told him what I wanted and they had a 2026 BMW 540xi in black that he quickly got ready for me to test drive. But I didn't really want a black vehicle, so while I was on my test drive Ken found a red 540xi that could work. He contacted me about a day later and said that they could not work out a trade for that car. Instead, he was able to find me a 2027 540xi in blue that seemed to fit the bill. This was on Thursday, July 23. They engineered the trade and got the car in stock and ready for me to pick up by Monday, July 27. Simply outstanding service and professionalism! I highly recommend BMW of Westlake and in particular, Ken Delk on their sales team. Their Service Department has taken great care of my 2016 BMW before its unfortunate demise which helped me get a very reasonable insurance settlement. Ken, Mike Delczeg, and Mike Niedzwiecki all were very, very good to me! Thanks!!! More

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Always pleased with the service, time frame of service, the expertise etc. Cory, Brittaney , and service are what keeps me coming back !! Thank you westlake !! the expertise etc. Cory, Brittaney , and service are what keeps me coming back !! Thank you westlake !! More

by BMWW223 Verified Customer Verified Customer

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went in for a thirty-six-month oil change and car review. all technicians were spot on and excellant all technicians were spot on and excellant More

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Very prompt and thorough service. My car was cleaned before its return. Loaner car was excellent. My car was cleaned before its return. Loaner car was excellent. More

by SMKULASINGHAM Verified Customer Verified Customer

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The whole experience was very professional, it was a positive experience. I would recommend the servicing dealer. It was particularly helpful that a driver came to get me to get my car after it was positive experience. I would recommend the servicing dealer. It was particularly helpful that a driver came to get me to get my car after it was serviced More

by KELLY.CLAUSE Verified Customer Verified Customer

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Wonderful service and wonderful people. I’ve been going there for years and they know how to fix vintage BMWs the best I’ve been going there for years and they know how to fix vintage BMWs the best More

by 20SNYDERC5 Verified Customer Verified Customer

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Great service as usual, Matthew got things squared away and everything was efficient and timely. and everything was efficient and timely. More

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Everyone is great friendly and professional they give exceptional service and always there to answer questions exceptional service and always there to answer questions More

by Doyle-Hamby Verified Customer Verified Customer

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I want to express my absolute satisfaction with the service provided by Matthew during my recent visit to BMW of Westlake. Matthew demonstrated outstanding professionalism, technical knowledge and a service provided by Matthew during my recent visit to BMW of Westlake. Matthew demonstrated outstanding professionalism, technical knowledge and a genuine commitment to customer satisfaction. He streamlined the entire drop-off and pick-up process, ensured all my vehicle's issues were addressed by the technicians, and kept me well informed without any high pressure sales tactics. This was hands down the most efficient and pleasant dealership service experience I have ever had. Matthew is an asset to your team and he deserves exceptional service recognition. More

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