BMW of Wilmington

Happy first experience As a first time car buyer I was pleasantly surprised by the professionalism of BMW and specifically, Mr. Tom Dolan. Having visited other dealerships As a first time car buyer I was pleasantly surprised by the professionalism of BMW and specifically, Mr. Tom Dolan. Having visited other dealerships where being a single woman was viewed negatively, Mr. Dolan was polite and very informative without asking if I would be bringing my husband in! As a fellow, New Yorker, he was straight forward with me and tried to get the best deal available within my budget. He took the time to make sure all of my questions were answered, eagerly showed me other possible models and help me decide which would be the best model for me. He also made it clear that he, as well as the "geniuses", would remain available to me, should I need their assistance. I was unhappy that BMW couldn't (wouldn't) match the financing incentive that Mercedes offered (1st 2 payments made by MB up to $1500), but overall, I was very satisfied with my experience. More

Mixed experience. I enjoyed a very good experience with Alan Shapiro. He was professional. Engaging, personable and a good listener. One thing that concerned me was th I enjoyed a very good experience with Alan Shapiro. He was professional. Engaging, personable and a good listener. One thing that concerned me was that sales staff walked by me, made eye contact, and didn't extend the basic courtesy of saying hello. If that had been my experience before meeting Alan I would not have purchased a vehicle from your dealership. More

Wonderful experience buying our X5 I cannot recommend Kris enough, he was so informed, professional and a gentleman to do business with. Having had a previous BMW at this dealership it I cannot recommend Kris enough, he was so informed, professional and a gentleman to do business with. Having had a previous BMW at this dealership it is so nice to be back there. The showroom is inviting, the service is great and the whole place is so clean. More

We experienced a very professional and personable sales team. The product X5 is exactly what we were looking for. Delivery was smooth and not complicated. team. The product X5 is exactly what we were looking for. Delivery was smooth and not complicated. More

Had a great, seamless experience buying with Gareth Jesina. Affable guy, and relaxed, no pressure interaction. We are going to buy again in the near-ish future and it’s great to already have a good c Jesina. Affable guy, and relaxed, no pressure interaction. We are going to buy again in the near-ish future and it’s great to already have a good contact. More

Great experience buying our new BMW X5. Alan Shapiro is a true professional and helped us get a fair trade and great price on the X5. We would definitely recommend this Dealer and especially Alan. Yeshida, o true professional and helped us get a fair trade and great price on the X5. We would definitely recommend this Dealer and especially Alan. Yeshida, our BMW Genius also did a fantastic job helping set up our X5 and showing us the many features. This was an excellent buying experience. More

The whole experience was wonderful....Chandler Deal was a wealth of information and great to work with...Financing was easy with no pressure or stress... Highly Recommend this dealership!!!! wealth of information and great to work with...Financing was easy with no pressure or stress... Highly Recommend this dealership!!!! More

Fantastic Dealership We just purchased our 2nd BMW this year from Joey Moore, sales representative at BMW of Wilmington. Having moved to NC from New Hampshire with an X5 a We just purchased our 2nd BMW this year from Joey Moore, sales representative at BMW of Wilmington. Having moved to NC from New Hampshire with an X5 and having it serviced by this dealership, we quickly recognized that it truly is where we want to not only have our BMWs serviced, but after owning Mercedes and Audis, BMWs were and are our vehicles of choice. When it came time to trade our 2013 X5 for a 2019 X5, we met Joey Moore. He was very professional, personable, knowledgeable and exhibited a true concern that we make the right choice and deal for us. We purchased the 2019 X5 in April and when we decided to replace our 2014 Audi, called Joey and he again helped us find and purchase our new 2020 BMW. If we had to identify two great ambassadors for BMW of Wilmington, they would be Joey in the sales department and Bob in the service department. Thank you both! And thank you BMW of Wilmington for being there for us. Happy New Year! More

After being frustrated by the lack of response from BMW dealers in NJ, I contacted BMW of Wilmington. I received immediate responses from Alan Shapiro who quickly answered all my questions. Due to Alan’s dealers in NJ, I contacted BMW of Wilmington. I received immediate responses from Alan Shapiro who quickly answered all my questions. Due to Alan’s great customer service, I purchased a new 8 series Gran Coupe from Wilmington BMW the same day I made my original inquiry. More

BMW of Wilmington was so helpful after a bad accident made a new car a necessity! BMW's safety features are numerous. My salesman, Alan Shapiro, helped me understand every one of these features and answe made a new car a necessity! BMW's safety features are numerous. My salesman, Alan Shapiro, helped me understand every one of these features and answered my many questions several times! From start to finish, everyone was patient and and went out of their way to help in a tough time. More