Baierl Toyota

Bait and Switch What I was told over the phone and via email is not what happened when I went to Baierl Toyota. I live 96 miles from the dealership and when I called, What I was told over the phone and via email is not what happened when I went to Baierl Toyota. I live 96 miles from the dealership and when I called, I explained my circumstances to "Cecilia" who assured me the dealership would be happy to meet my needs. I followed this up with the following email: Hi Cecelia, I am clearing my schedule to get over to your dealership tomorrow afternoon. It will take me about an hour and a half to get there. I am coming there with the intentions of purchasing the 4runner. As I stated on the phone, my payments need to be under $400, my credit will be just fine, and I do have money to put down. If you think this will not be possible, please let me know. I do not want to waste your time or mine. I look forward to seeing you tomorrow! I took off work, had someone drive me out to their dealership with the complete intention and understanding I was purchasing this vehicle. They could not come close to what I asked for, and when I explained what I was told, said, "Sorry, can we put you in a different vehicle?" I couldn't believe it. I would think they would have offered to negotiate more or even offer to give me gas money for their error. What a joke. AND I WAS A REPEAT CUSTOMER! More

Excellent staff and service What a wonderful experience I had at Baierl Toyota in Cranberry Twp Pa. Steve Allen is wonderful. He first helped me with work fleet vehicles. I ha What a wonderful experience I had at Baierl Toyota in Cranberry Twp Pa. Steve Allen is wonderful. He first helped me with work fleet vehicles. I had worked a month with another dealership and in a day he had a great deal for me. He made sure the process was smooth and in a tell fashion. He is what brought me back to buy my new Toyota rav 4. Once again he made it easy to buy and was very accomodating. After it was bought he gave me another gentleman that helped me out with everything. His name is David Kaufman abd again can't say enough great things about him. I needed racks placed on top of my car snd he had the service man waiting when I pulled up. Also got a dent two days in as someone must of hit car with door. They took care of fixing that and again had the dent guy waiting. Was out in 20 minutes. Never had such a nice experience with a car dealership as I had with these two. They are top notch and will refer them to everyone More

Ethical, Helpful, Responsive, Goes Above and Beyond Had a paperwork / contract issue. Called dealership, Adam took care of it and went above and beyond. He had my interest in mind and was courtesy and f Had a paperwork / contract issue. Called dealership, Adam took care of it and went above and beyond. He had my interest in mind and was courtesy and friendly. He was easy to work with and went out of his way to advocate for my issue and it got resolved. Thanks Adam. More

Best car buy ever Had a wonderful experience. Everyone there treated my husband and I like old friends. They were so nolegeable and treated us with respect. We were in Had a wonderful experience. Everyone there treated my husband and I like old friends. They were so nolegeable and treated us with respect. We were in and out with exactly what a wanted at a fair price. Cliff told me to call with any questions and with all the bells and whistles I'm sure a I'll have a few. More

great experience I explained what I was looking for and the salesman helped me find it. He listened to my needs and wants and directed me to a RAV4. I am pleased. I I explained what I was looking for and the salesman helped me find it. He listened to my needs and wants and directed me to a RAV4. I am pleased. I did not feel pressured. I did feel that my questions were important and that it was necessary for the salesman to hear me. He did and I am pleased with my purchase. More

Purchase of a New Toyota TRD Pro Fourunner I recently purchased a new 2017 Toyota TRD Fourunner from this dealership… My experience was absolutely phenomenal… General manager Brad Pavlic was I recently purchased a new 2017 Toyota TRD Fourunner from this dealership… My experience was absolutely phenomenal… General manager Brad Pavlic was outstanding to work with!..,Sales person was John Saunders who was very knowledgeable & honest...Loan/Finance was done through Business manager Adam Kukic... another outstanding gentleman with this dealership!… After this experience I will be back to purchase again… absolute kudos to Brad Pavlic for creating such a team environment! Outstanding!!! More

Bad experience and making fun of customer We have been to this dealership a week ago(September last week), in search of Toyota SUV's for the quote. When we entered, main receptionist asked for We have been to this dealership a week ago(September last week), in search of Toyota SUV's for the quote. When we entered, main receptionist asked for the purpose. Being a international, not using correct word for third row optional seats SUVs, we did mention convertible 5 to 7 seated car. Picking up the word "convertible" made fun that, we don't have a convertible car seats for kids in any cars. Also, no sales rep. came to show any of the model, other than discussing and making faces and murmuring with receptionist. It really ruined our starting search with Toyota dealers. We would never go back to this dealership again. More

Dan is the man Dan in service was sharp! He got me in on a Friday for a keyfob programming with little notice My regular contact Missy was on vacation but both ar Dan in service was sharp! He got me in on a Friday for a keyfob programming with little notice My regular contact Missy was on vacation but both are really good in service More

Great time, first car! I came in convinced I was getting abother car and wanting to make sure I shopped around a Little bit. Patrick was great, made the whole process very e I came in convinced I was getting abother car and wanting to make sure I shopped around a Little bit. Patrick was great, made the whole process very enjoyable/relaxed, and really helped inform me of options I didn't consider at first that were clearly better for me. Kept me in the Toyota family. More

Excellent experience Patrick was fantastic. Knowledgeable, efficient, and friendly. I would highly recommend him to anyone interested in a Toyota for sure. I'm also appr Patrick was fantastic. Knowledgeable, efficient, and friendly. I would highly recommend him to anyone interested in a Toyota for sure. I'm also appreciative of his honesty. Overall, experience was outstanding. More