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Baker Nissan

Houston, TX

4.8
1,571 Reviews
Baker Nissan has one of the largest inventories of new and pre-owned Nissan's to choose from in Houston. We are a family-owned business, and the only Houston Nissan dealership to have done business for over 36 years under the same name and owner, Bruce Baker. We are proud of our family-type orientation and work hard at maintaining that rapport with our customers. Baker Nissan has received the prestigious Owner First Award of Excellence from Nissan ten times, far more than any other Nissan dealer in Houston. The award is the highest recognition of customer service given to a Nissan dealership. Only 38 of more than 1,100 dealers across the nation have won this honor. The largest inventory of new Nissans in Houston to choose from; the highest levels of customer service; a reputation for customer satisfaction no other Nissan dealership in Houston can touch; makes Baker Nissan the clear choice for Nissans in Houston.
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19630 Northwest Freeway

Houston, TX

77065

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Showing 1,571 reviews

July 01, 2021

Exceptional dealer with professionalism, integrity, honesty and world class service More

by Ganklesa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Threadgill, John Hill
Jul 07, 2021 -

Baker Nissan responded

Ganklesa, thank you for your kind review; we are happy to pass along your comments to the team here at Baker Nissan North!

June 24, 2021

Claudia gives impeccable customer service. She answered all my questions and kept me updated throughout the process. I appreciate her and will come back again More

by toria100
Recommend Dealer
Yes
Employees Worked With
Stephanie , Christian Ramirez
Jul 03, 2021 -

Baker Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 19, 2021

I’m giving 5 stars because up until now my experience has been excellent. I recently dealt with Kasey Armstrong this time. He was the sales person I dealt with. He was not knowledgeable of his vehicles but w More

by tammeradixon9
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marquess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Armstrong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Baker Nissan responded

Hello Tammeradixon, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Jun 23, 2021 -

tammeradixon9 responded

Thank you

Jun 26, 2021 -

tammeradixon9 responded

Thanks.

May 31, 2021

I purchased a vehicle from Sammy and once I got home I realized that I made a big mistake. I knew Baker Nissan did not offer a 5-day money back guarantee or 7-day free trial like some of the more progres More

by thibodeaun4295
Recommend Dealer
No
Employees Worked With
Charles Igiebor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Armstrong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Baker Nissan responded

Hello Sir , we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. If you are willing to give us another chance, please contact us at (281) 890-5656 so we can understand your situation better in order to try and turn your experience around. Thank you, Baker Nissan North

May 14, 2021

I met with Jamal who was 15 minutes late for our appointment. My intentions were to purchase a car for my daughter, however, that changed due her father wanting to be involved in the process. Jamal’ More

by Ingrid D
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jamaal Williams
May 31, 2021 -

Baker Nissan responded

Hi Ingrid D, we regret to hear that your recent experience was anything less than exceptional. We would like to have a better understanding about your experience. Please reach out to us at (281) 890-5656 at your earliest convenience and we will do our best to resolve this with you.

May 12, 2021

Professional and customer friendly! Great experience the whole way! Meeting the staff was a pleasure and Floyd was awesome! He was respectful and very helpful throughout the entire process! Thanks to him an More

by DLevrier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamakka Halton, Tanny Perez, Roger Quintanilla, Floyd Chambers
May 14, 2021 -

Baker Nissan responded

Dlevrier, we are glad we could help!

March 28, 2021

Quick, Professional, and Customer Centered. This dynamic duo ensured I was satisfied, from the moment I started waiting until I left. Excellent overall Experience! Thanks!! More

by awhitejr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie, Christian Ramirez
Mar 29, 2021 -

Baker Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 12, 2021

Horrible management at this dealership. Would not honor a written price from a salesman negotiated through email. Pulled the old bait and switch tactic to get us in the door. Would not recommend this place t More

by Julie.parson@yahoo.com
Customer Service
Recommend Dealer
No
Employees Worked With
Carl Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Floyd Chambers
Mar 29, 2021 -

Baker Nissan responded

Hi Julie.thank you for taking the time to leave us your honest feedback. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Baker Nissan North

March 11, 2021

Great experience Kasey was awesome, Kene was very helpful and Rolando is always steering me in the right direction. Definitely a winning team!! We even met Luis. More

by Alex Soliz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kene Abiakam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rolando Murillo , Luis Castillo
Mar 13, 2021 -

Baker Nissan responded

Alex Soliz, we really appreciate your positive review!

March 10, 2021

the service department at Baker Nissan are the best (Alex Ramirez), very helpful with my car making a noise in the transmission, they took over and fixed it, under a factory warranty. very impressed with th More

by FERNANDO.AGUILAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Mar 12, 2021 -

Baker Nissan responded

Fernando.aguilar, we're glad to hear you enjoyed your visit.

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