Rogelio Martinez
Rogelio Martinez at Baker Nissan

Rogelio Martinez

Service Advisor

Baker Nissan

19630 Northwest Freeway
Houston, TX 77065

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4.9
70 Reviews

Languages Spoken

Spanish Spanish

4.9

70 Reviews

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70 Reviews of Rogelio Martinez

October 11, 2026

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Employee Rating

Rogelio at Baker Nissan's service department has been my advisor on every visit, and he consistently delivers an outstanding experience. He communicates clearly, is honest about what my vehicle needs, and c More

by PIWARPULA
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 12, 2026

Baker Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experiences with Rogelio. He truly exemplifies our commitment to excellent service. We appreciate your recognition and will ensure he receives the acknowledgment he deserves. Looking forward to your next visit!

October 09, 2026

Dealership Rating
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My experience this time was very different. Lots of new faces and awesome customer service.. Great place to get your new vehicles. More

by mzangel777
Service Price Transparency
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Recommend Dealer
Yes
Oct 10, 2026

Baker Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our new team members and customer service. We strive to provide the best for our customers. We look forward to helping you with your next vehicle purchase!

October 08, 2026

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HIGHLY PROFESSIONAL AND VERY FRIENDLY AND POLITE. QUICKLY SET ME UP WITH AN UBER CAR TO RETURN HOME. More

by MWYACORP
Service Price Transparency
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Recommend Dealer
Yes
Oct 09, 2026

Baker Nissan responded

Thank you for your wonderful review! We're thrilled to hear that you found our team professional and friendly. It's great to know we could assist you quickly with your Uber ride. We look forward to serving you again soon!

October 07, 2026

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Rogelio is the best! He takes care of my Nissan Sentra, and as always, he does a great job. The service and customer care he provides are exceptional. If you take your ca More

by JUAN_YO_2005
Service Price Transparency
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Recommend Dealer
Yes
Oct 12, 2026

Baker Nissan responded

Thank you for your fantastic review! We're thrilled to hear that Rogelio consistently exceeds your expectations with his service and care. Your recommendation means a lot to us, and we look forward to continuing to provide you with exceptional service at Baker Nissan!

October 03, 2026

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The wait when drop my car off was longer than I expected but was greeted, fast service once the car was dropped off. I would recommend this service center to anyone in the Cypress area. More

by GUERRIKI
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Miguel Cantos, Rolando Murillo

Oct 04, 2026

Baker Nissan responded

Thank you for your feedback. We apologize for the wait during drop-off but are glad to hear you received fast service afterward. We appreciate your recommendation and look forward to serving you again in the future.

September 26, 2026

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The people are very kind, polite when asking what service I will be doing for my vehicle. More

by EDWARD.11
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Recommend Dealer
Yes
Oct 03, 2026

Baker Nissan responded

Thank you so much for your kind words! We strive to provide excellent customer service and we're glad it showed during your visit. We look forward to serving you again for all of your vehicle needs.

September 04, 2026

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Great customer service ! Provided me with an Uber so I would not miss work and very knowledgeable about the needs of my car More

by PRECIOUSMIPA689
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rolando Murillo

Sep 06, 2026

Baker Nissan responded

Thank you for your kind words! We're glad we could help get you to work and make sure your car was taken care of. Providing excellent customer service is our top priority. We appreciate your business and hope to see you again soon!

September 02, 2026

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Tailgate not opening issue was fixed. Issue with collision detection feature constantly coming on and off was fixed, but that was because the feature was turned off. Also, the oil chang More

by ISAACPEREZ
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Recommend Dealer
No

Other Employees Tagged: Rolando Murillo

Sep 03, 2026

Baker Nissan responded

Thank you for your feedback. We apologize for the issues with the tailgate and collision detection feature. We will ensure that all requested services, including the oil change and key fob battery replacement, are properly addressed in the future. We appreciate your business.

August 28, 2026

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I have been going to Baker Nissan since 2010 and Carl Baker is the best and his team Sammy Vela is the best I got a pre-approval with my bank and some how they came out with a better deal for me Top no More

by LISA_OLMSTEAD
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Recommend Dealer
Yes
Aug 30, 2026

Baker Nissan responded

Thank you very much, here at Baker Nissan North we value you as a customer and appreciate your feedback. If there is anything we can help you with please do not hesitate to contact us Thank you again for your business as a valued Baker Nissan customer

August 23, 2026

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Staff was efficient and professional. Maintained contact with me throughout the process. Communication was thorough and simple to understand. More

by VALDEZ0214
Service Price Transparency
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Recommend Dealer
Yes
Aug 29, 2026

Baker Nissan responded

Thank you for your kind words! Our team takes pride in being efficient and professional, and we're glad to hear that our communication met your expectations. We aim to make the process as straightforward and easy to understand as possible. Thank you for choosing us!

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