Baker Nissan

Purchased our last Nissan in 2015 from here and stepped into this dealership for the last time a week ago.......we only brought our pathfinder in for service here.......Got a diagnostic test done and did t into this dealership for the last time a week ago.......we only brought our pathfinder in for service here.......Got a diagnostic test done and did the recommended repairs About a year or so, the repairs that was done never completely resolved the issue but it only happened on occasion and I didn’t want to spend another $1500 so we let it go (a huge mistake on our part) brought it in for an oil change 3-4 months ago no issues mentioned, brought it in about 2 months ago for a supposed diagnostic test because the fan motor went out and again last week as time for another oil change so I brought it in and to requested they check the issue again because it started happening in a daily basis, paid for another diagnostic test and the estimate came back for $13,000!!!!! Are you kidding me......that was the last day we stepped foot in baker Nissan. I’m writing this review in hopes it makes others aware that it might be a good thing to consider your oil changes here are about $200 because what I got out of this estimate is that every time I bring my car here I should also pay to have a complete diagnostic test to check every single thing to make sure nothing is wrong with my car before the issue is listed as a fail state. I hope if you are reading this you have a much more positive experience than I did on my last and final visit here. More

Horrible customer service If I could select zero stars I would. We were at the end of purchasing a Nissan Titan XD from Baker, all we had to do was sign the paperwork, when we If I could select zero stars I would. We were at the end of purchasing a Nissan Titan XD from Baker, all we had to do was sign the paperwork, when we were notified via text message that the truck we were purchasing had been sold. Who does that? We contacted Mr. Castillo, the general manager, and Shawn, the preowned manager who was supposedly working on our paperwork, and they have just chosen to ignore us and not give us any type of explanation. I guess Baker prefers to do business with just local customers and if this is the case they need to stop advertising on the internet and on TrueCar. More

Gina and Gladys Friday May 15th 2020 I took my 2018 Rogue in for service Gina and Gladys were very nice Gina explained all details on what services would be performed Friday May 15th 2020 I took my 2018 Rogue in for service Gina and Gladys were very nice Gina explained all details on what services would be performed on my SUV and how long it would take, I was extremely happy with my rogue Thanks Gina and Gladys chandra Jones More

Horrible Buying Experience - Core values missing! Baker Nissan sold me a 2019 BMW X5 with major unseen damage. I was in California when I originally inquired about the X5; the sales team told me it wa Baker Nissan sold me a 2019 BMW X5 with major unseen damage. I was in California when I originally inquired about the X5; the sales team told me it was the owners wife’s car with low miles (6630 miles) and was in perfect condition, a beautiful example of a BMW. I was trading in my vehicle, so I was driving from California to Houston Texas (1479 miles) to complete the purchase of the vehicle. On March 24, I was about two hours out from Houston, I was called by the dealership Cody Endlich and was told because Covid-19 pandemic, if I wasn’t there within the next few hours, I would be unable to complete the purchase and would have to return to California. Upon my arrival at the dealership I was told by the Cody that the vehicle was in detailing and would be done shortly. Once they brought the vehicle out, I noticed several areas that were not addressed by detailing and the vehicle needed to go back to correct the issues. This happened two times and on the third time the vehicle appeared to be in acceptable condition. We completed the transaction and I started my trip back to California. After arriving back at home I took the vehicle to a local professional detail shop to have the BMW clean waxed and overall detailed so that it was in perfect addition. Once at the detail shop I was called and was told that there was an issue with the car and needed to come back to the shop to discuss. The Owner of the detail shop told me that the vehicle had a fine film of paint overspray on the entire vehicle including on the inside of the doors and the leather and was going to take a great deal of time and effort to have it removed. Hard to see, but was easy to identify as he was a professional. The owner of the detail shop further stated that there was no possible way that the Baker Nissan dealership didn’t have full awareness of the issue with the car, but failed to disclose it at any time. I immediately called Baker Nissan and left a message for the general manager Luis Castillo and told him of the issue and asked for him to call me immediately. It wasn’t until the following day that he reached out to me and left a message on my phone. I called him back immediately to discuss the issues with him. I also provided him the detail shop owners phone number and the owner would be more than happy to discuss the issues he found with him. From that point forward no contact with me or the detail shop was ever attempted by the general manager or any other staff member regarding the issue of the paint overspray on the vehicle. That issue ended up costing me over $3000 to have corrected which to say the least was extremely upsetting since I was told that the car was in perfect condition. And to note the dealership not once reached out to me to discuss or with any offer or accommodation for my inconvenience during this ordeal. Baker Nissan Mission statement: We ensure every aspect of our business both internally and with our customers, reflect our core values of honesty, integrity, ethics and professionalism. Absolutely FALSE! Extremely disappointed on how this whole ordeal was handled personally and professionally by them. I would’ve expected much more from a so called Award winning establishment. There are three other issues that I had with the vehicle that I won’t go into great detail about, but I will mention here. First, when I was negotiating the deal for the BMW X5, they said they would match any trade-in offer received by another reputable dealership and they would match it. When it came down to the bottom line they said they were unable to do so and they reduced my trade-in value by $2000 .Secondly, when I purchased the vehicle they did not have the second key. I was told they would get it from the owner and send it out to me via FedEx the next day. It wasn’t until April 16th after several calls and emails to the dealership before that issue finally got resolved. They sent a check to me to cover the price of the replacement key. A Thanks to Effran Bryant for his help in getting this done, A few days after the purchase, the vehicles “check engine light” came on the and the vehicle spent a week at the BMW dealership getting that problem corrected. So much for the BMW being in perfect condition! More