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Baker Nissan
Houston, TX
1,571 Reviews
Baker Nissan has one of the largest inventories of new and pre-owned Nissan's to choose from in Houston. We are a family-owned business, and the only Houston Nissan dealership to have done business for over 36 years under the same name and owner, Bruce Baker. We are proud of our family-type orientation and work hard at maintaining that rapport with our customers.
Baker Nissan has received the prestigious Owner First Award of Excellence from Nissan ten times, far more than any other Nissan dealer in Houston. The award is the highest recognition of customer service given to a Nissan dealership. Only 38 of more than 1,100 dealers across the nation have won this honor.
The largest inventory of new Nissans in Houston to choose from; the highest levels of customer service; a reputation for customer satisfaction no other Nissan dealership in Houston can touch; makes Baker Nissan the clear choice for Nissans in Houston.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 1,571 reviews
April 11, 2020
My famiñy had bought 3 cars from baker nissan. We always thought we were getting the best from them and we referred 4 people to them. Last car we bought it was different from the one we tested. I notice tha thought we were getting the best from them and we referred 4 people to them. Last car we bought it was different from the one we tested. I notice that when they gave me that car beacuse after we tested the car, it had 11 miles, like the contract says. And the case I was guven, it had 25, it was late that night and they didn’t let me back in because it was closed: the next day I tried to reach the sale man and his excuse was that they took the car to put gas on it. Which Im pretty sure that it wont take 14 miles to put gas on it. After that I after to quarantine myself for 4+weeks. I tried to fix this over the phone nothing. On april the 10 I decided to go to the desler ship. The sale man was no there and Tried to talk to the sale manager. He did not want to talk to me and sent another guys. The only solution they gave me was to trade in MY NEW CAR. I gave it a tried and the trade in pay it did not work for me because pretty much they were telling me that my new car now it cost $16k when when the original price was 25k. I under understand that car value goes down with mileage and after you get the car but 9k down that it crazy. For a new nissan altima 2020. as today no help or any was giving to me. After we thought we could trust this dealership. More
by Sam gomez/ edwin caceres
April 01, 2020
first Class Rental Service Efficient, counter service management and clean and late model vehicles for rental service makes Baker service and rental top notch. The rental rates Efficient, counter service management and clean and late model vehicles for rental service makes Baker service and rental top notch. The rental rates are very reasonable and has no surprises in the rental rates agreed in the contract. More
by sandyhoston
Employees Worked With
Kenny Chaison
March 23, 2020
Terry Edwards is your sales guy if you looking for someone to treat you right. I purchased a 350Z Convertible and I live in Kansas City. Terry made the purchase as easy as possible. Everything he did someone to treat you right. I purchased a 350Z Convertible and I live in Kansas City. Terry made the purchase as easy as possible. Everything he did was top notch. I flew down looked at the car and drove it back the same day. Terry delivered on everything he said he would. Thanks again Terry Chris from Kansas City Missouri More
by Chris
Employees Worked With
March 12, 2020
7 months ago***WARNING*** STAY AWAY AT ALL COST I 7 months ago ***WARNING*** STAY AWAY AT ALL COST I experienced the worst customer service, ever, at this place. Not to mention, Ken Chaison, the re 7 months ago ***WARNING*** STAY AWAY AT ALL COST I experienced the worst customer service, ever, at this place. Not to mention, Ken Chaison, the rental department manager, tracking the rental car that I was in, harassing me and stole money out of my bank account. I went to the dealership and spoke with Kenny’s boss, Luis Castillo, showed him a copy of my bank statement and he assured me that he would rectify this heinous crime done to me by Ken Chaison. It has been about a week now and I have not heard from Luis Castillo nor am I ever able to reach him when I call his office. They need to get rid of the liars, thieves and crooks named Ken Chaison and Luis Castillo. 1 Response from the owner 7 months ago Our manager would really like to speak with you more regarding this matter. Please reach out to us at (281) 897-1602. We look forward to hearing from you. As you can see, this was well over 7 months ago and I’ve been trying to get help with this issue ever since! More
by tanikalane3
March 08, 2020
Loyal Baker Nissan Car Buyer Terry Edwards is a phenomenal salesman. You can't go wrong with him. Yamet in service is fabulous, as well as his boss, Mr. Shawn Hazeley. Terry Edwards is a phenomenal salesman. You can't go wrong with him. Yamet in service is fabulous, as well as his boss, Mr. Shawn Hazeley. More
by Mel
February 20, 2020
Excelente servicio La atencion fue de primera. En especial por el sr ROLANDO MURILLO quien hizo un gran trabajo como asesor y siempre tuvo respuestas a todas mis pregun La atencion fue de primera. En especial por el sr ROLANDO MURILLO quien hizo un gran trabajo como asesor y siempre tuvo respuestas a todas mis preguntas. More
by U.german
Employees Worked With
Rolando Murillo
February 08, 2020
I spoke to Rolando Murillo over the phone about my service for my car he is great. He is patient and spends the time to make sure I understand what needs to be done. I will definitely be returning to service for my car he is great. He is patient and spends the time to make sure I understand what needs to be done. I will definitely be returning to work him him again!!! More
by Alex Soliz
Employees Worked With
Rolando Murillo
February 07, 2020
GREAT SERVICE Yesterday I took my car in for service 2013 Nissan Sentra for service with Rolando Murillo we love his ability to explain all the details of what ser Yesterday I took my car in for service 2013 Nissan Sentra for service with Rolando Murillo we love his ability to explain all the details of what services would be performed to our car he is very trust worthy, he called us in a timely manner that our car was ready for pickup we are extremely happy with the service he gave us we would highly recommend Roland Murillo and Baker Nissan. Oscar & Adriene Silguero More
by oscar.silguero
Employees Worked With
Rolando Murillo
January 31, 2020
I had the absolutely wonderful car buying experience with Baker Jackson Nissan. I worked with Rickey that day because Terry was already with a customer but they worked together as a team to help me select th Baker Jackson Nissan. I worked with Rickey that day because Terry was already with a customer but they worked together as a team to help me select the perfect vehicle for me and my 6 year old son. Our experience with Rickey felt like we were purchasing a car from a family friend. Rickey was very pleasant, not aggressive or annoying at all, he made the process so relaxing for me and played with my son as well. Shawn Kennedy (the money man) gave me the best deal ever! Thanks again, Shawn, you are the man!!! You guys are a great team and I could not have dreamed up a better experience at Baker Jackson Nissan. I will be referring all of my friends and family here. Don’t walk, run, to this dealership!!! More
by kitlewis1111
