Baker Nissan

Great Service, No Pressure First we went here due to specific recommendations from our bank (special financing offers). First time at Baker. The moment we arrived we were welc First we went here due to specific recommendations from our bank (special financing offers). First time at Baker. The moment we arrived we were welcomed (not ganged up on) and were walked through inventory, options, finding out or goals for the visit thru the entire process it felt welcoming and helpful. Carlos did a great job. Our goal was to cut costs with an upgrade. He gallantly working his way through the process and at the very end we changed our minds. He didn't bat an eye. We upgraded to the Rogue we really wanted (spent more money) but the financing they worked out, was better then what we walked in with. Kudos to Baker Nissan and staff. More

Great Experience! I was having problems with my Pathfinder. It was juddering when I drove. I called and explained my problem to Rick. He was very nice over the phone an I was having problems with my Pathfinder. It was juddering when I drove. I called and explained my problem to Rick. He was very nice over the phone and seemed genuinely concerned about the issue. He told me to bring it on Saturday and Mack Smith would be my service guy. Mack had it looked at and the transmission fluid was replaced. He told me to drive it for a few days or 100 miles and if I was still having problems to bring it back. I called Mack the following Wednesday and told him the car was still not working properly. We scheduled a time Thursday to bring it back. This time they did a system download/upgrade and checked the transmission again. This included one of the service managers in the car as well while being driven. Mack informed me that they would need to replace the transmission and offered a rental. Mack kept me informed of the process throughout and how it was progressing. The two gentlemen that helped me with the rental pickup and dropoff were awesome as well. It was a great experience. My car is working perfectly again. I would definitely recommend the service department at Baker! More

Professional Care The service team at Baker, as usual was very professional. Mack and the guys are always polite and answer my questions, no matter how dumb. I would re The service team at Baker, as usual was very professional. Mack and the guys are always polite and answer my questions, no matter how dumb. I would recommend this service department to anyone and dI indeed tell my friend how great these guys are. More

Excellent Service Shaun is amazing. He is always respectful and helpful. I love that he remembers all his clients. You can tell that he is good at his job! Every since Shaun is amazing. He is always respectful and helpful. I love that he remembers all his clients. You can tell that he is good at his job! Every since he started helping me with my car I go to no one else. Keep up the great work. Overall Baker Nissan is a great place from sales to service they are super helpful. Thank you! More

Class act! In my visit with Ms. Star, I received excellent service! She made me feel comfortable and confident in making a decision about purchasing a vehicle! I In my visit with Ms. Star, I received excellent service! She made me feel comfortable and confident in making a decision about purchasing a vehicle! I am definitely going to return to her for my next purchase and would highly recommend her to anyone who is looking for a trustworthy, detailed oriented professional! Sharla Love More

Oil change service Pathfinder - Lance Clemmons Lance my maintenance service rep was excellent!! Great customer service and follow up skills! Great overall service experience. Very friendly. He even Lance my maintenance service rep was excellent!! Great customer service and follow up skills! Great overall service experience. Very friendly. He even ordered a replacement door handle for me. More

Trading up my 2012 Pathfinder to 2015 Pathfinder Drew Perry...one word to summarize my total new car purchase experience "trustworthy". Baker Nissan Northwest Frwy is my car dealership of choice. We Drew Perry...one word to summarize my total new car purchase experience "trustworthy". Baker Nissan Northwest Frwy is my car dealership of choice. We have purchased 4 cars from this dealership so far. The maintenance service department & reps (Lance) are A+. More

The service was expensive, but the end product was good. I brought my 2007 Murano in because its "engine service soon" lamp was lit. The service department conducted a survey of the car's various systems an I brought my 2007 Murano in because its "engine service soon" lamp was lit. The service department conducted a survey of the car's various systems and advised of the various repairs/replacements that would be in order. The charges totaled approximately $4,000.00. I told Lance Clemmons, Service Consultant, to go ahead and do the work. The issues addressed included motor mount, strut, and lower control arm, fuel vent/valve and valve cover replacements; the car had reached the 130K mile mark, so extensive maintenance was required. Upon picking up the car and returning home, I noticed significant oil loss from the engine. I returned the car on a Monday night. By the following evening, Eddie Rivera, Service Manager, had facilitated the problem's identification - the re-replacement of a valve cover. Rivera kindly provided a rental car for my overnight use/inconvenience. The repaired repair has held to date and the car drives like it is brand new. Your mechanic (Fernando) more than redeemed himself. He knows his trade. Please convey my best wishes to him. I would trust him to conduct future repairs to my vehicle. So, overall I had a good experience. I walked away with a renewed respect the dealership. This was due to Mr. Rivera and Clemmons' honest and unequivocal ownership of the problem, and expeditious and professional remedial actions. The service manager in particular (Rivera) was a man of his word, totally transparent, direct and honest with me. That is a rare thing in business these days, and also difficult to argue with. Moreover, due to his professional demeanor and agreeable disposition, whenever it is I decide to get another car it will likely be a NIssan from Baker NIssan. You guys have something special going on with your staff. It is called integrity. I don't mind a few minor mistakes, or even paying a bit more for high end quality, workmanship and service. So long as at the end of the day, the work that needed to be done has been, and my Nissan runs as it should. Please keep it up!! Sincerely, S. Strauss More

Excellent service Shaun Hazley has been me car service attendant since 2011. He is always patient with me and polite. He is able to answer my questions to my satisfact Shaun Hazley has been me car service attendant since 2011. He is always patient with me and polite. He is able to answer my questions to my satisfaction even when I ask the same question a couple of times. He keeps me informed about service done ad well as upcoming service recommended for my vehicle with price quotes. I can not say enough about how comfortable I feel at this dealership. The customer wait area is nice with complimentary refreshments. If I choose not wait there is complimentary shuttle service. More