Baker Nissan

The service was expensive, but the end product was good. I brought my 2007 Murano in because its "engine service soon" lamp was lit. The service department conducted a survey of the car's various systems an I brought my 2007 Murano in because its "engine service soon" lamp was lit. The service department conducted a survey of the car's various systems and advised of the various repairs/replacements that would be in order. The charges totaled approximately $4,000.00. I told Lance Clemmons, Service Consultant, to go ahead and do the work. The issues addressed included motor mount, strut, and lower control arm, fuel vent/valve and valve cover replacements; the car had reached the 130K mile mark, so extensive maintenance was required. Upon picking up the car and returning home, I noticed significant oil loss from the engine. I returned the car on a Monday night. By the following evening, Eddie Rivera, Service Manager, had facilitated the problem's identification - the re-replacement of a valve cover. Rivera kindly provided a rental car for my overnight use/inconvenience. The repaired repair has held to date and the car drives like it is brand new. Your mechanic (Fernando) more than redeemed himself. He knows his trade. Please convey my best wishes to him. I would trust him to conduct future repairs to my vehicle. So, overall I had a good experience. I walked away with a renewed respect the dealership. This was due to Mr. Rivera and Clemmons' honest and unequivocal ownership of the problem, and expeditious and professional remedial actions. The service manager in particular (Rivera) was a man of his word, totally transparent, direct and honest with me. That is a rare thing in business these days, and also difficult to argue with. Moreover, due to his professional demeanor and agreeable disposition, whenever it is I decide to get another car it will likely be a NIssan from Baker NIssan. You guys have something special going on with your staff. It is called integrity. I don't mind a few minor mistakes, or even paying a bit more for high end quality, workmanship and service. So long as at the end of the day, the work that needed to be done has been, and my Nissan runs as it should. Please keep it up!! Sincerely, S. Strauss More

Trading up my 2012 Pathfinder to 2015 Pathfinder Drew Perry...one word to summarize my total new car purchase experience "trustworthy". Baker Nissan Northwest Frwy is my car dealership of choice. We Drew Perry...one word to summarize my total new car purchase experience "trustworthy". Baker Nissan Northwest Frwy is my car dealership of choice. We have purchased 4 cars from this dealership so far. The maintenance service department & reps (Lance) are A+. More

Oil change service Pathfinder - Lance Clemmons Lance my maintenance service rep was excellent!! Great customer service and follow up skills! Great overall service experience. Very friendly. He even Lance my maintenance service rep was excellent!! Great customer service and follow up skills! Great overall service experience. Very friendly. He even ordered a replacement door handle for me. More

Excellent service Shaun Hazley has been me car service attendant since 2011. He is always patient with me and polite. He is able to answer my questions to my satisfact Shaun Hazley has been me car service attendant since 2011. He is always patient with me and polite. He is able to answer my questions to my satisfaction even when I ask the same question a couple of times. He keeps me informed about service done ad well as upcoming service recommended for my vehicle with price quotes. I can not say enough about how comfortable I feel at this dealership. The customer wait area is nice with complimentary refreshments. If I choose not wait there is complimentary shuttle service. More

Great Service as usual I brought my car in for an oil change and left with several needed updates. Melvin Torres was wonderful in helping figure out what needed to be done. I brought my car in for an oil change and left with several needed updates. Melvin Torres was wonderful in helping figure out what needed to be done. Because of the delay in turn around, Melvin helped me get into a loaner so that my whole day was not wasted. More

Great Service from Melvin I took my car in due to strange noises. They fixed it! Thank you, Melvin!?? I will definitely recommend this dealership to all my friend! I took my car in due to strange noises. They fixed it! Thank you, Melvin!?? I will definitely recommend this dealership to all my friend! More

Best Sale Consultant I bought Nissan Rouger 2015 on September 16, 2015. Mr. Jessie Norris was my sale consultant. He did an outstanding job and I would recommend everyon I bought Nissan Rouger 2015 on September 16, 2015. Mr. Jessie Norris was my sale consultant. He did an outstanding job and I would recommend everyone to him. More

Excellent professional service my 2007 350Z had considerable body damage after I was involved in an accident. David Lea took exceptional care of me, giving me regular updates on the my 2007 350Z had considerable body damage after I was involved in an accident. David Lea took exceptional care of me, giving me regular updates on the progress of the repairs and answering all my questions. The repair work was first class and the paint matched perfectly, which is no small feat for an eight year old car. Great jib by all involved in the repair! More

Another Great Buying Experience I went to Baker Jackson Nissan by referral of a colleague in May 2011. Mr. Jessie Norris was my salesman who was understanding, extremely helpful, and I went to Baker Jackson Nissan by referral of a colleague in May 2011. Mr. Jessie Norris was my salesman who was understanding, extremely helpful, and most importantly, transparent. I purchased a new vehicle from Mr. Jessie Norris in May 2011. Because of the wonderful and relaxed experience, the following year, May 2012, I bought my college-aged daughter a Certified Pre-Owned vehicle from Mr. Jessie Norris. And this year, October 2015, I decided it was time for an upgrade to a newer model, thus, coming back to Baker Jackson Nissan of which I purchased a third vehicle from Mr. Jessie Norris. Each experience was wonderful. There was no "pressure sales" nor was there "hidden or obscure pricing". Mr. Jessie Norris is very respectful and understanding of an individual's requirements and doesn't have the "fast talk" salesman mentality. More

Excellent Service..Best Service Advisor I purchased a new 2011 Nissan Altima from Baker Jackson in May 2011. My sales advisor, Jessie Norris, introduced me to my service advisor Shaun Hazele I purchased a new 2011 Nissan Altima from Baker Jackson in May 2011. My sales advisor, Jessie Norris, introduced me to my service advisor Shaun Hazeley. Since 2011, I have only come to Baker Nissan to get ALL of my service done of which I would not work with no other service advisor except Shaun Hazeley. Shaun is not only respectful to his clients but is also patient and transparent. Shaun actively listens to his customer's concerns and ensures those concerns are addressed while providing a service summary of the concern, work performed, and possible work needed within a specific time frame. Shaun ensures his customer's understand the anatomy of their vehicle and proper car maintenance. More