Baker Nissan

Excellent experience! We just took my daughters Nissan altima to Baker-Jackson to get it "college ready". Mack took great care of us. Oil changed, tires rotated, brakes che We just took my daughters Nissan altima to Baker-Jackson to get it "college ready". Mack took great care of us. Oil changed, tires rotated, brakes checked, etc..... No pressure, friendly, easy and efficient! We love Baker-Jackson's service department & will be asking for Mack at our next scheduled maintenance! More

Baker Nissan Service Department: One of the Best The service department at Baker Nissan is one of the best (if not THE best) auto service departments I've ever had my 2008 Nissan Xterra serviced at. The service department at Baker Nissan is one of the best (if not THE best) auto service departments I've ever had my 2008 Nissan Xterra serviced at. The whole service advising team, especially Mr. Barry Thomas, are incredibly helpful and make the experience feel more like a friend assisting you than a simple business transaction. I am moving to Denton, TX (which is over 400 miles away) in this coming August. Rest assured, if I need anything done to my vehicle (that I don't need immediately repaired, i.e. tires,), I will drive back to Houston to have my vehicle serviced at Baker Nissan. More

Satisfied I previously went to another dealership this was my first time getting a car note, so I wanted to have piece of mind & be satisfied with whatever I pu I previously went to another dealership this was my first time getting a car note, so I wanted to have piece of mind & be satisfied with whatever I purchase. At first I got a 07 Tahoe from the other dealer the first day I drove it I had to bring it back cause it kept cutting off on me it was the traction control stability they fixed that then a few weeks later the check engine light came on, I took it to the shop & they said the catiliac converter was going out, I was so upset so I went back to the original dealership they said it probably wasn't the cv so they said they wasn't gonna fix it so they decided to put me in a 08 BMW 328I, I really didn't want that but they said with my credit that was all they could put me in, dont get me wrong it was a nice car but it had problems as well. Keep in mind i was gonna be paying for this 6yrs. I kept talking to the saleaman about all my issues & concerns & I told him that I wasn't satisfied of coarse he told me not to worry but how can I not. So I went to the manager & told him that the car had issues & his response was of coarse it does its a used car. His comment blew my mind. I said not all used cars have problems, I said I've purchased 3 used cash cars & didn't have any problems. I told him it dangerous for me & my kids so he said he'll get it fixed so he supposingly did but after driving it for a few days it was still doing the same thing so I called him again & he told me bring it back in so I did. I asked him can he get me out the car he said if I put $5000 down he can. I said didn't have that kind of money. What are the odds that I got two vehicles that had issues. So I went online & filled out a auto credit application so the next day Mr. Alvin from Baker Nissan called me, I told him my story & he told me to come on over & he's gonna put me in something, I said my credit isn't good he said have faith I said I don't he said well I have enough for both of us. I said ok I'll be there. I told myself I'm goin way over there for nothing cause its like 40 mins away from my home. So got there & he went to work. Not even an hour had passed & he came back & said God is good I jus smiled he said your getting a 2015 Nissan Altima I was so excited I couldn't stop smiling. Now I'm satisfied & have peace of mind Thanks to Mr. Alvin & the people over @ Baker Nissan. More

Great Service and very timely I came into the dealership to get an oil change on a Saturday without an appointment. I know it can be extremely hard to request service on a weeken I came into the dealership to get an oil change on a Saturday without an appointment. I know it can be extremely hard to request service on a weekend without an appointment. The service manager was very honest in explaining the wait time and courteous; and actually the techs were able to conduct the oil quicker. You gotta feel good about that! More

Great Service Great service from Mack and Baker Nissan. Been coming to this dealership for the last 15 years and it never disappoints. Will continue to come back Great service from Mack and Baker Nissan. Been coming to this dealership for the last 15 years and it never disappoints. Will continue to come back Christian More

SCAM DEALERSHIP Never do business with this dealership! I leased a vehicle on May 25th, 2015 and as of today they have not paid my payoff on the the car I traded in. Never do business with this dealership! I leased a vehicle on May 25th, 2015 and as of today they have not paid my payoff on the the car I traded in. So I am late on a payment for the vehicle which I do not have in my possession since May 25th. But yet, the car is listed on their web site for sale. No communication at all. I received a random text message yesterday (after 37 days) from a number I did not know asking me to give him a call. When I called, I was threatened by a sales manager stating that I was driving their vehicle for free, and I need to go in to sign more paperwork, because they can't get their money from Nissan. If not, I should just bring the vehicle back. So unprofessional and unheard of! I have leased or purchased 13 vehicles during the last 15 years and never experienced a level of customer service this bad! Also, please double and triple check your odometer statement when you purchase your new or old car from this dealership. Mine was stating 7 miles but had actually 144 miles on the car. I called as soon as I realized this while driving home from the dealership, and they told me they will fix it... I called to talk to Randy Foust (after seeing his respond comment here) on 07/01/2015 and left a voice message for Mr. Foust to call me back. A man identifying himself as Brad Baker (might be the owner or the owner’s son) phoned me back and proceeded to talk in a most rude and vulgar manner. He yelled at me for calling and filling a complaint with Nissan Motor Corporation and their Consumer Relations and Affairs department, and told me that he is going to take this to the next level. He clearly stated that he care less if I called Nissan Corp and complaint. I guess I will see what the next step is while I am taking my own next steps with legal departments and with local media... I will keep you posted!!! 7/9/2015: I received a call from Dain Whyte (F & I Manager) from Baker Nissan onTuesday, July 7th. He stated that they would like to come to a peaceful solution with this issue and asked me to go and see him at the dealership. I told him I would stop by on Thursday, July 9th. I took my friend who practices in law firm with me and paid a visit to Baker Nissan. I told him we only have two options to come to a peaceful agreement. Either they will simply pay-off the vehicle which I have traded in on May 25th (yes, 45 days ago!) and seal the deal as they were supposed to do long time ago. Or, cut me a check for my remaining two payments on the Ford, and I will take the Ford back and drive off of from their dealership so they don’t have to pay the pay-off. But guess what, even they were threading me all this time with a “return their car back and get the Ford” story was a big lie!!!! Because they already sold the Ford, even they have not pay the pay-off amount to Ford credit, even the Ford Credit still owns the car and the title, even I am still obligated and responsible to make payments to avoid ruining my credit, but they did not hesitate to sell it to another party. So there is another victim out there waiting for his title and registration which will never get it until this guys make the payment to Ford Motor Credit... Way to make business with customers Baker Nissan... You should remove that big sign of your from your showroom talks about loyalty and customer service... I have the entire conversation recorded in my iPhone and will be counseling with a law firm on Monday. This is the biggest “SCAM” story of my life... More

Not what i was expecting from a big Nissan dealership. I have a 2003 Nissan 350z that was broken into, so the first thing i did was take pictures of all the damage, then i brought the car in for repair. My I have a 2003 Nissan 350z that was broken into, so the first thing i did was take pictures of all the damage, then i brought the car in for repair. My insurance came out and inspected the car and wrote a check for everything that needed to be replaced; passenger window, windshield, rear view mirror, center console, and passenger door panel. After all parts arrived, i got a message on a Wednesday morning, saying my car was being pulled into the shop to start repair. The total time of repair was only 4 hours, so i gave them a call Thursday evening to check the progress. Stephanie, my service writer, was not very polite towards me, and never had an answer for me. She also acted as if i wasn't good enough for her time or to be in that dealership anyway. I was told that i should have my car back by that Friday (the next day) but when i called, i was told that the tech working on my car (which was in the collision shop) was replacing an engine in another car (which is a nechanic shop job, not a collision shop) and my car wouldn't be ready until Monday. I waited until Monday, only to be told that i would have my car Tuesday, and i finally got a call to pick it up Tuesday evening around 3:00pm. I was informed that the door panel they received was damaged upon arrival, and they had to re-order it, and this was the reason for the delay, although it still was not installed on my car. Upon pick-up, i noticed that the plastic trim panel over the passenger window was broken, the passenger window did not operate properly, and my cigarette lighter outlet no longer worked. I got Stephanie and showed her what was wrong, and she immediately got the service manager, who told me that the damages were unrelated to the repair, and i would have to fix everything myself, although i had pictures of how my car looked before it got there. I explained this, and he became just as rude as she was, saying that because my window wouldn't reprogram, it broke the trim panel when the tech opened the door, and that the shop isn't responsible for my vehicle's faulty window motor. I found that part funny because my window worked fine before and still works now. When i had to do my customer satisfaction form, they were watching me and the paper as i filled it out, so i didn't finish it. I will never use this dealership again, as it seemed like they looked down up on me because of my and my car's age. I wouldn't recommend this dealer, and i wish i would've taken it somewhere else, because my car still isn't fixed properly. More

New Car This is my first Nissan and Drew and all the staff at Baker Nissan were very courteous and helpful. They answered all our questions and concerns with This is my first Nissan and Drew and all the staff at Baker Nissan were very courteous and helpful. They answered all our questions and concerns with honest answers. Their computers were down so it took longer than usual to get the paperwork done but that can happen to anyone. Two thumbs up for how they handled everything. More

Calamity of Errors Deceptive Sales Manager and Finance/Accounting Department shows true colors of the dealership. After not having the truck at the dealership that was Deceptive Sales Manager and Finance/Accounting Department shows true colors of the dealership. After not having the truck at the dealership that was advertised, and 4 hours of debating over a price we decided to allow the dealer to locate a similar truck for us to purchase. We were told they had one secured in San Antonio and they were picking it up. We signed the sales paperwork at 11:15 P.M that night. 48 hours later we were told it wasn't available anymore. We then did our own search and located our truck at a dealer in town at a cheaper price (Central Nissan) and informed our salesman and manager. They told us it really wasn't there anymore and they had located a truck in Mississippi for which they are retrieving it for us and should have it in a couple days. Low and behold they got the truck for us and we picked it up. After getting it home and looking in the glove box I pull out the window sticker for the truck...guess what dealer it came from, Central Nissan. To top it all off, the finance employee we did the original sales paperwork with no longer works for the dealer. We still haven't received the original copies of our paperwork , only photostatic copies. That took us 3 weeks to get from the Finance Director with no explanation. Our vehicle trade in still hasn't been paid off by Bakker Nissan leaving me responsible for a car payment on a vehicle I traded in to them, still no answer from the Finance Director on why it hasn't been paid off yet. More