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Balise Honda of West Warwick

West Warwick, RI

4.7
659 Reviews

509 Quaker Ln

West Warwick, RI

02893

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Showing 659 reviews

April 08, 2013

Found a car I liked online and went down to check it out with no intention to buy on the spot. I received such great treatment from Dave Fontaine and new rep Ryan Waskewitz that I knew I had to purchase TH More

by DanJD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Fontaine
Apr 10, 2013 -

Balise Honda of West Warwick responded

We kindly appreciate you taking the time to write this great review and hope that you are enjoying your new car. We love hearing from our customers and it is encouraging to know that we have exceeded your expectations. Please feel free to contact us if you have any questions about your car. Regards, Majestic Honda

April 07, 2013

I have bought a Used car from Majestic Honda. They accepted my offer 10 days ago and asked for a deposit to start addressing a few items that were part of the agreement that was accepted. 7 days ago More

by llombardo
Customer Service
Friendliness
Price
Recommend Dealer
No
Apr 23, 2013 -

Balise Honda of West Warwick responded

At Majestic Honda, we do everything that we can to ensure that the pre-owned cars offered for sale are inspected and serviced. The Audi that you purchased required some additional service. Our desire to deliver you the car you purchased with the work completed caused us to have to wait on parts. It took us far longer than we could have ever imagined to obtain the needed parts from Audi. We are sorry that we were not able to address this issue more quickly. I hope that you are now enjoying your Audi. Mike Girard Sales Manager Majestic Honda

Apr 23, 2013 -

llombardo responded

I wish I would say I was satiisfied, but I am not completely. I understand about the time to get parts, but those were not the expectations that were set with me. I was told 2 days and that turned into 5. Don't tell me 2, if you really don't know. Also, the attempts to address some identified issues were done in a skimpy matter with hopes I wouldn't notice (presumably), but I did notice. I do realize that some other items were discovered and they were taken care of as well, but that wasn't communicated to me during the delay. It was done, when I picked up the car. I look forward to the complete closure to this transaction. Though I took delivery of the car 21 days after the purchase transaction, I hope the couple loose ends to be complete soon and we can move on as Joshua and I discussed.

May 08, 2013 -

llombardo responded

My Audi has been in the shop for 8 days now to deal with an oil leak that resulted into a head gasket replacement. I am glad this is covered under the 30 day warranty, but I wonder if the 30 days of my warranty include the days that the car is in the shop. The services representative is always polite and cordial, but also apologetic as the delays continue. They seem good at apologizing, as I have heard many. Not sure why I always have to call to get an update on the service on my car daily, but I do.

May 23, 2013 -

llombardo responded

Well, the car has been to the shop three times since I took delivery for around 13 days. The oil leak turned into major work - head gasket and more, but I haven't been supplied that paper work yet. . Then the exhaust system had a couple problems that resulted in the OBD (on board diagnostics) system to kick in. The services people are friendly when you talk to them, but don't always do what they say they are going to do. This has not been a fun experience for a new-to-me/used car.

April 06, 2013

I have given the rating that I have because I went there looking for a new Honda Accord and they helped me find exactly what I needed at an affordable price. The service was great and they answered all my More

by Pedroa989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Fontaine
Apr 10, 2013 -

Balise Honda of West Warwick responded

Congratulations on your new Honda Accord! We are glad you enjoyed your visit to Majestic Honda. Enjoy your new vehicle and let us know if you need anything. Regards, Majestic Honda

April 06, 2013

Big thanks to Joshua at Majestic Honda South for making our car buying experience so easy. We enjoyed our experience with Joshua and appreciated how he didn't pressure us and was so knowledgable and friend More

by Mmlarkin
Price
Recommend Dealer
Yes
Apr 10, 2013 -

Balise Honda of West Warwick responded

Thank you for your time and your kind review. We are pleased to hear that Joshua was able to help you find the perfect vehicle to meet your needs. We look forward to seeing you again when your new car is ready for its first service! Regards, Majestic Honda

April 06, 2013

Josh was very down to earth and helpful. He made my car buyer experience easy and enjoyable. I shopped around various other dealers and didn't find the professionalism or pressure free environment I was se More

by Jlarkin689
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Apr 10, 2013 -

Balise Honda of West Warwick responded

Thank you for sharing your great experience with us. We are glad to know you were pleased with our dealership and we hope you come back again. Joshua will be thrilled to hear your kind words as well. Regards, Majestic Honda

April 06, 2013

Richard was great. Showed us the car that we had come in to see but at the end of the test drive said let's take a look through the lot to see if another used car (perhaps one that had not been readied for More

by spe9089
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brown
Apr 10, 2013 -

Balise Honda of West Warwick responded

Thank you for taking time out of your day to write a review about our dealership. We are delighted to hear that we were able to offer you not only the vehicle you were looking for, but exceptional customer service as well! Please let us know when your new car is ready for its first service. You will not be disappointed! Regards, Majestic Honda

April 05, 2013

I can not express how wonderful my experience at Majestic Honda South was. Sarah was a fantastice sales woman, she has so much knowledge of the cars and got me a great deal on the car I wanted with no hassel More

by apetrella17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Avery
Apr 10, 2013 -

Balise Honda of West Warwick responded

We are thrilled to hear of your satisfaction with Sarah Avery here at Majestic Honda. It is customers like you that make our job such a joy to do day in and day out. We look forward to serving you again in the future. Regards, Majestic Honda

April 04, 2013

We recently leased. Chris made it a very easy experience. We where never pressured. It was his knowledge and explanations that convinced us. We will highly recommend Majestic Honda South to family and friend More

by mjc2161
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Mcintyre
Apr 05, 2013 -

Balise Honda of West Warwick responded

Thank you for your very kind review and multiple referrals to our store! We are so happy to hear that our exceptional customer service has put us above the rest! Enjoy your new vehicle! Regards, Majestic Honda

April 03, 2013

From the first time David approached us in the parking lot, he was very helpful. Showed us around and did not purt pressure on us, and thats a good thing. When I called him to set up an appointment he was More

by rose78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Fontaine
Apr 05, 2013 -

Balise Honda of West Warwick responded

On behalf of everyone here at Majestic Honda, thank you for your feedback in this 5-Star review! We are glad your needs were met and that David was such a great help. We look forward to seeing you again. Regards, Majestic Honda

April 03, 2013

The service was great.. very helpful, accommodating, and fast. We have purchased our last 5 cars at this Dealership, and we are always satisfied. Thank you. More

by NanL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Fontaine
Apr 05, 2013 -

Balise Honda of West Warwick responded

Thank you for your very kind review and loyalty to our dealership. We are delighted that you have come back to us again and that your experiences with us have been so exceptional! Regards, Majestic Honda

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