Balise Honda of West Warwick

Buying a car is always nerve-racking, right? That's what I thought. But it really wasn't when I bought my new Honda Fit from Majestic Honda. The entire experience was surprisingly and refreshingly pleasan I thought. But it really wasn't when I bought my new Honda Fit from Majestic Honda. The entire experience was surprisingly and refreshingly pleasant. I requested an internet quote first - the response was quick, within hours. I then called to set up an appointment. My phone call was also returned very promptly. I set up an appointment to meet with Michelle for the next morning. When we walked in, Michelle met up with us within a few short minutes. From there, it was smooth sailing. No hassle conversation about what we were looking for, viewing the available vehicles, going through the features of the car, then a test drive. It was really that easy. Once we knew that we wanted the Fit, Michelle worked with Mike, the Sales Manager, on our trade in and Fit purchase. I geared up for a long wait for all of the paperwork to go through, but the process was pretty speedy. Mike walked us through the paperwork and information about the car's maintenance, etc. Then, just like that, we were handed the keys and walked to my new Honda Fit! I was excited to be in my new car, relieved that it was a pleasant experience, and surprised at the short amount of time it all took. I had a great experience at Majestic...they've been around for a long time for a reason! More

This is the fourth car I've bought from this dealship...for three of those vehicles I've worked directly with Mike and Michelle Girad. In all cases they are responsive and provide the informatio dealship...for three of those vehicles I've worked directly with Mike and Michelle Girad. In all cases they are responsive and provide the information I've requested; and, in addition, clarify any questions I've had about different configurations. What I don't get, and don't want, is a lot of "come in...lets talk"...sales pitches. This is particularly important to me when trying to weigh options in a timely fashion. More

Michelle and her husband Mike went out of thier way to make my car buying experience as hassle free as possible. There was no haggling, they simply gave me the best price hands down. This was at a time make my car buying experience as hassle free as possible. There was no haggling, they simply gave me the best price hands down. This was at a time when I had no choice but to buy a car, as my last one had just blown it's motor. There are some sales people that would have tried to take advantage of that situation, but quite the opposite from Mike and Michelle. The price was significantly lower, and they even picked me up at home to arrange pickup. Quite a feat when I live in the middle of nowhere! I have been pleasantly pleased with the experience so far and look forward to going back to the dealership to see how customer service is in regards to maintenance and repairs. More

I just leased a 2011 Accord from Majestic Honda and got a great deal on it!! I was very please with their customer service, the sales rep made sure to show me every detail about the car without me having to great deal on it!! I was very please with their customer service, the sales rep made sure to show me every detail about the car without me having to ask. Very satisfied with my experience there, and will be going back for my next new car. More

My 2010 Honda CR-V was only two months old, when a mysterious seam separation developed,about 7 inches long, a half inch wide between the front bumper guard and fender. There was no visible damage, b mysterious seam separation developed,about 7 inches long, a half inch wide between the front bumper guard and fender. There was no visible damage, but they claimed the "was hit", and refused to process a claim against the warranty, but gave me a written estimate to restore the seam separation. It was hedged and padded and came to $442.I purchased the car there The same car was brought to METRO HONDA. Their Service Manager put one hand to raise the fender on the upper lip, whacked the lower bumper guard with the heel of the other hand, and everything snapped securely in place with perfect alignment. My analysis of the situation is that they were afraid that Honda would not pay for the repair. This dealership apparently has an autocratic ownership, whose hirlings are cronies and relatives, whose allegiance is to the dealership, and not to customers. More

Wanted a 2005 Honda Touring with DVD and Navigation in a particular color (Red Rock). They did not have any of that model in stock but had one in our color coming in. When it did come in they were able to particular color (Red Rock). They did not have any of that model in stock but had one in our color coming in. When it did come in they were able to hold it for us until we could come up with the down-payment. Michelle was great, but the managers can be a pain. We contacted Majestic through email, and the way internet sales and walk ins are treated is different as far as down-payments and credit checks go. The entire transaction was smooth because of Michelle's professionalism. Would by all means purchase and recommend anyone from buying another Honda from her! We did not get any optional equipment or extended warrentee for the simple reason that the prices were higher then other honda dealers on the net. More

Brought my wife's Honda in which was purchased at the same dealership by us 5 years ago. They would not perform the recall work saying it was expired by Honda. Honda did confirm this but dealer would n same dealership by us 5 years ago. They would not perform the recall work saying it was expired by Honda. Honda did confirm this but dealer would not even consider good will on a percentage of the repair. Overall, very rude people. Used to have loaners for service for people who purchased the cars there but were kind enough to say that they disc. the program and that I could rent a car from them if I wanted to....gee thanks. When we went to pick up the car, they had LOST my key! Unbelievable.... More